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SnapSurveys

SnapSurveys

Overview

What is SnapSurveys?

Snap Surveys offers both Survey Software and Feedback Management Solutions, including desktop survey software, online feedback management solutions, and survey research services.Snap Surveys offers complete tools for survey design, administration, data collection, and analysis. Snap Surveys supports all survey modes,…

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Recent Reviews

TrustRadius Insights

Snap is a versatile survey tool that has been widely used by various organizations and institutions for a range of purposes. For instance, …
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Snap Surveys Review

7 out of 10
April 29, 2015
We use Snap surveys in our division of the company. We needed a powerful survey tool that was customizable, and allowed for complicated …
Continue reading
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Pricing

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Online/Mobile

$695

Cloud
per year

Paper Scanning

$2,395

Cloud
per year

Paper Scanning - Perpetual License

3,995

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is SnapSurveys?

Snap Surveys offers both Survey Software and Feedback Management Solutions, including desktop survey software, online feedback management solutions, and survey research services.

Snap Surveys offers complete tools for survey design, administration, data collection, and analysis. Snap Surveys supports all survey modes, including: Online, Mobile (including iPad/iPhone/Android), Paper, Kiosk, Phone, Scanning, and Tablet PC, in any language with robust analysis and reporting capabilities, including tables, charts, reports, and descriptive and multivariate statistics.

The survey software is very extensible – MS Access or SQL database connectivity and seamless integration with SPSS and MS Office.

SnapSurveys Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Phone surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Custom survey URLs
  • Supported: Embeddable surveys
  • Supported: 360 Degree feedback
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

SnapSurveys Integrations

SnapSurveys Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web, Tablet, Kiosk
Supported CountriesNorth America, Europe, South America, Asia
Supported LanguagesAll
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Comparisons

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Reviews and Ratings

(14)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Snap is a versatile survey tool that has been widely used by various organizations and institutions for a range of purposes. For instance, many users rely on Snap to conduct large-scale web-based surveys across the Commonwealth of Massachusetts, allowing them to gather valuable insights from adults throughout the state. This has been particularly useful for benchmarking and longitudinal tracking studies.

Additionally, Snap serves as an invaluable tool for evaluating customer satisfaction. Organizations use it to track satisfaction levels with their helpline services, evaluate trainers, courses, conferences, and retreats, and measure program effectiveness. By utilizing Snap's customizable survey capabilities, users have been able to delve deep into specific areas of interest and gain actionable feedback.

Moreover, Snap has proven to be highly beneficial in marketing research organizations. It offers full functionality and professional surveys, making it a preferred choice for conducting online surveys. Its ability to handle complex skip patterns and ensure secure data collection adds to its appeal.

In the realm of higher education, Snap is utilized for a variety of assessment purposes. It facilitates assessing classroom learning outcomes and gathering feedback about the campus environment. The inclusive survey administration methods offered by Snap, including paper, tablet, PDF, and online options, ensure that all demographics can participate.

Snap Surveys is also used by government agencies and contractors to support various projects. For example, a Federal Government contractor utilizes Snap to support several government agencies primarily for a project supporting the Centers for Medicare and Medicaid Services CMS. Additionally, Snap serves as a user-friendly solution for smaller surveys or as a file upload location for collecting submissions.

Lastly, Snap is highly valued for brand trackers and short customer experience surveys that are not overly complex. Its user-friendly interface and affordability make it an attractive option for developing and collecting survey data.

Overall, Snap's versatility and range of use cases make it a valuable tool for organizations looking to gather data, evaluate performance, and make informed decisions.

Easy to use and powerful: Snap Survey Software has been praised by many users for its ease of use and powerful capabilities. It offers an integrated approach to questionnaire design and database structure, making it a user-friendly tool for conducting surveys efficiently.

Intuitive software with robust features: Users have repeatedly highlighted the intuitive nature of Snap Survey Software, despite its impressive range of features. This combination allows users of all levels to navigate the software easily and take full advantage of its capabilities.

Excellent questionnaire design and reporting functionality: Reviewers have commended Snap Survey Software for its excellent questionnaire design features and comprehensive reporting capabilities. These include basic cross tabs and statistical analysis tools that provide valuable insights into survey data.

Difficult Learning Curve: Several users have found the learning curve of SNAP to be exhausting due to the abundance of customizable options, requiring a detailed understanding that can be time-consuming and effort-intensive.

Lack of User-Friendly Interface: Some users have expressed frustration with SNAP's user interface, mentioning that it could benefit from a more aesthetically pleasing design. They also find it difficult to locate specific tools in the drop-down menu and suggest that the names of the tools are not intuitive.

Inadequate Documentation and Support: Users believe that the documentation and support provided by SNAP could be improved. Some users suggest that certain functions in SNAP could be made easier to use without needing to consult the FAQ or contact tech support, indicating a need for clearer instructions or tutorials.

Users have provided a range of recommendations based on their experiences with Snap survey tool. The most common recommendations can be summarized as follows:

  1. Snap is highly regarded as a versatile and efficient survey tool that caters to all sectors, making work easier for users. Users appreciate its ability to handle various types of surveys and find it to be superior to other tools in terms of functionality and cost-effectiveness.

  2. Users recommend using Snap for its user-friendly interface, which benefits both consumers and businesses. They find it easy to navigate and understand, allowing them to create surveys with ease. However, some users suggest that more user-friendly tools should be made available to assist users in creating surveys, enhancing the overall experience.

  3. While Snap is considered a democratic option in terms of cost, users suggest that it is best suited for those who are seeking a professional survey tool with ample flexibility and intend to use it regularly. This recommendation highlights the value that Snap provides to users who require a reliable and powerful survey solution.

Overall, the recommendations from users emphasize the positive aspects of Snap as an effective and user-friendly survey tool, while also suggesting potential areas for improvement to enhance the user experience.

Attribute Ratings

Reviews

(1-8 of 8)
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Paola Cedeno | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We were looking for an application where we could use a survey electronically (online and offline) or via paper that would then go easily into the data collection for said survey. SnapSurvey was the only solution we found that provided these services within our budget and they worked with us on pricing as we are non-profit. It is user-friendly.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
It is used to develop surveys and collect survey data. Myself and 2 others are currently using it. Overall, it's used for brand trackers and short customer experience surveys. For the surveys that we do that aren't entirely complex, this is a perfect tool to use. It's also easy to access anywhere since this is a cloud-based survey platform like most other competitors.
Tamara Gooderham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use Snap to run online surveys for my clients. I'm a marketing research freelancer and founder of TG Research. Online surveys and project management are two of my key service offerings. My clients include market research organizations who value the full functionality of a well-established piece of survey software like Snap. My clients in other sectors find the surveys I produce professional, extremely user-friendly and appreciate how they are branded to match their corporate identity. Prior to working for myself I set up and managed the Research Services team at Snap at their UK HQ. When I left the company in 2012 to relocate to the US I did not hesitate in continuing to use Snap for my surveys. I have worked on projects where other survey software packages have been used over the last three years but they did not measure up to the high standards I was accustomed to.
April 29, 2015

Snap Surveys Review

Naomi Tyler | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We use Snap surveys in our division of the company. We needed a powerful survey tool that was customizable, and allowed for complicated skip patterns, as well as something that allowed us to keep the data we collected secure.
Jonathan Crane | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
We are a Federal Government contractor supporting several government agencies, and our primary use case for Snap Surveys is on a project supporting the Centers for Medicare and Medicaid Services (CMS). We use Snap Surveys primarily to implement a system where Hospital Associations can administer a tool to their constituent hospitals and report anonymized data back to us. We purchased all the licenses and provided directions and support to all the associations so that they could administer the tool to their hospitals. The hospital associations have collected

We also use Snap Surveys for smaller, less formal uses such as small, one-time surveys. We also once used Snap Surveys to collect file submissions from people as a file upload location.
Phil Kopel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Snap is very versatile and we use it for a variety of purposes within our organization to support best practices. With respect to academic studies, we conduct large web-based statewide benchmark and longitudinal tracking surveys among adults across the Commonwealth of Massachusetts and capture in-depth qualitative information among specialized targeted populations. Also, a primary focus of my department is to evaluate programs and services with regular evidence based results. Snap is used as an ongoing tool to track customer satisfaction with our Helpline, evaluate trainers, courses, conferences and retreats and measuring program effectiveness by tracking the level of knowledge transfer before and after clinicians participate in our Institute.
Casey Iannone | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I have experience using SnapSurveys for a variety of assessments purposes in higher education. This includes assessing classroom learning outcomes, gaining demographic and background information from various campus constituencies across campus which may be used to drive new policies and procedures. I have also used it in gaining feedback about the campus environment, from faculty, staff, and students.

Every time I have used SnapSurveys I am always impressed with the great variety of how you can administer your survey. Having the ability to use paper, tablet, pdf, online, as well as many others, is a fantastic way to ensure you are not leaving out any demographic. I have tried other products that only offer e-mail surveys and have received fewer responses because of this. I am always impressed with the user interface and ease of use of SnapSurvey products. Though it is not used throughout the entire organization, I am consistently advocating for its use by others.
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