TrustRadius Insights
Snap is a versatile survey tool that has been widely used by various organizations and institutions for a range of purposes. For instance, …
Starting at $695 per year
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What is SnapSurveys?
Snap Surveys offers both Survey Software and Feedback Management Solutions, including desktop survey software, online feedback management solutions, and survey research services.Snap Surveys offers complete tools for survey design, administration, data collection, and analysis. Snap Surveys supports all survey modes,…
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Pricing
Online/Mobile
$695
Cloud
per year
Paper Scanning
$2,395
Cloud
per year
Paper Scanning - Perpetual License
3,995
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is SnapSurveys?
Snap Surveys offers both Survey Software and Feedback Management Solutions, including desktop survey software, online feedback management solutions, and survey research services.
Snap Surveys offers complete tools for survey design, administration, data collection, and analysis. Snap Surveys supports all survey modes, including: Online, Mobile (including iPad/iPhone/Android), Paper, Kiosk, Phone, Scanning, and Tablet PC, in any language with robust analysis and reporting capabilities, including tables, charts, reports, and descriptive and multivariate statistics.
The survey software is very extensible – MS Access or SQL database connectivity and seamless integration with SPSS and MS Office.
SnapSurveys Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Phone surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Custom survey URLs
- Supported: Embeddable surveys
- Supported: 360 Degree feedback
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
SnapSurveys Integrations
- IBM SPSS Statistics
- Microsoft Office
- SQL
SnapSurveys Competitors
SnapSurveys Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web, Tablet, Kiosk |
| Supported Countries | North America, Europe, South America, Asia |
| Supported Languages | All |
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(14)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Snap is a versatile survey tool that has been widely used by various organizations and institutions for a range of purposes. For instance, many users rely on Snap to conduct large-scale web-based surveys across the Commonwealth of Massachusetts, allowing them to gather valuable insights from adults throughout the state. This has been particularly useful for benchmarking and longitudinal tracking studies.
Additionally, Snap serves as an invaluable tool for evaluating customer satisfaction. Organizations use it to track satisfaction levels with their helpline services, evaluate trainers, courses, conferences, and retreats, and measure program effectiveness. By utilizing Snap's customizable survey capabilities, users have been able to delve deep into specific areas of interest and gain actionable feedback.
Moreover, Snap has proven to be highly beneficial in marketing research organizations. It offers full functionality and professional surveys, making it a preferred choice for conducting online surveys. Its ability to handle complex skip patterns and ensure secure data collection adds to its appeal.
In the realm of higher education, Snap is utilized for a variety of assessment purposes. It facilitates assessing classroom learning outcomes and gathering feedback about the campus environment. The inclusive survey administration methods offered by Snap, including paper, tablet, PDF, and online options, ensure that all demographics can participate.
Snap Surveys is also used by government agencies and contractors to support various projects. For example, a Federal Government contractor utilizes Snap to support several government agencies primarily for a project supporting the Centers for Medicare and Medicaid Services CMS. Additionally, Snap serves as a user-friendly solution for smaller surveys or as a file upload location for collecting submissions.
Lastly, Snap is highly valued for brand trackers and short customer experience surveys that are not overly complex. Its user-friendly interface and affordability make it an attractive option for developing and collecting survey data.
Overall, Snap's versatility and range of use cases make it a valuable tool for organizations looking to gather data, evaluate performance, and make informed decisions.
Easy to use and powerful: Snap Survey Software has been praised by many users for its ease of use and powerful capabilities. It offers an integrated approach to questionnaire design and database structure, making it a user-friendly tool for conducting surveys efficiently.
Intuitive software with robust features: Users have repeatedly highlighted the intuitive nature of Snap Survey Software, despite its impressive range of features. This combination allows users of all levels to navigate the software easily and take full advantage of its capabilities.
Excellent questionnaire design and reporting functionality: Reviewers have commended Snap Survey Software for its excellent questionnaire design features and comprehensive reporting capabilities. These include basic cross tabs and statistical analysis tools that provide valuable insights into survey data.
Difficult Learning Curve: Several users have found the learning curve of SNAP to be exhausting due to the abundance of customizable options, requiring a detailed understanding that can be time-consuming and effort-intensive.
Lack of User-Friendly Interface: Some users have expressed frustration with SNAP's user interface, mentioning that it could benefit from a more aesthetically pleasing design. They also find it difficult to locate specific tools in the drop-down menu and suggest that the names of the tools are not intuitive.
Inadequate Documentation and Support: Users believe that the documentation and support provided by SNAP could be improved. Some users suggest that certain functions in SNAP could be made easier to use without needing to consult the FAQ or contact tech support, indicating a need for clearer instructions or tutorials.
Users have provided a range of recommendations based on their experiences with Snap survey tool. The most common recommendations can be summarized as follows:
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Snap is highly regarded as a versatile and efficient survey tool that caters to all sectors, making work easier for users. Users appreciate its ability to handle various types of surveys and find it to be superior to other tools in terms of functionality and cost-effectiveness.
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Users recommend using Snap for its user-friendly interface, which benefits both consumers and businesses. They find it easy to navigate and understand, allowing them to create surveys with ease. However, some users suggest that more user-friendly tools should be made available to assist users in creating surveys, enhancing the overall experience.
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While Snap is considered a democratic option in terms of cost, users suggest that it is best suited for those who are seeking a professional survey tool with ample flexibility and intend to use it regularly. This recommendation highlights the value that Snap provides to users who require a reliable and powerful survey solution.
Overall, the recommendations from users emphasize the positive aspects of Snap as an effective and user-friendly survey tool, while also suggesting potential areas for improvement to enhance the user experience.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
November 20, 2015
Probably the best survey software in the world....
Score 10 out of 10
Vetted Review
Verified User
I use Snap to run online surveys for my clients. I'm a marketing research freelancer and founder of TG Research. Online surveys and project management are two of my key service offerings. My clients include market research organizations who value the full functionality of a well-established piece of survey software like Snap. My clients in other sectors find the surveys I produce professional, extremely user-friendly and appreciate how they are branded to match their corporate identity. Prior to working for myself I set up and managed the Research Services team at Snap at their UK HQ. When I left the company in 2012 to relocate to the US I did not hesitate in continuing to use Snap for my surveys. I have worked on projects where other survey software packages have been used over the last three years but they did not measure up to the high standards I was accustomed to.
- Snap has wonderful vast functionality. I love showing off it's latest new features!
- As well as online surveys, you can produce mobile, paper and kiosk versions with Snap.
- You can run surveys in multiple languages (including double-byte such as Japanese and Chinese) and analyze all the results together.
- Smart reporting is definitely worth checking out if you have multiple tailored reports to produce over time.
- Their support people are extremely professional and knowledgeable.
- Their worksheets (available on their website) are invaluable and very well written.
- Their Research Department, staffed by guru users of the software, can provide additional resource for a fee.
- Some functions can be a little fiddly to set up if you don't use them very often but usability has definitely improved since I started using version 4+ in 1997!
- Using a professional survey package enhances my reputation as a research professional.
- I have been able to use the software's functionality to exceed my clients expectations.
No
- Price
- Product Features
- Prior Experience with the Product
- Existing Relationship with the Vendor
- Implemented in-house
No
- There are easy to use quick start templates for questionnaire design where you just add question text and answers. The software takes care of the layout.
- Branding your survey to match your organization is easy. You can insert your organization logo and even match the tick boxes and progress bars to your company's colors.
- Snap has an incredibly useful instant summary report for every new survey you build. There is chart, table or list of open ended responses prebuilt for every survey. This is automatically updated with results in real time.
- Some of the advanced features can be tricky to set up if you don't do use them very often. However, there is usually a worksheet on the topic to guide you through any new / less used functions.
Yes, but I don't use it
April 29, 2015
Snap Surveys Review
Score 7 out of 10
Vetted Review
Verified User
We use Snap surveys in our division of the company. We needed a powerful survey tool that was customizable, and allowed for complicated skip patterns, as well as something that allowed us to keep the data we collected secure.
- Snap provides the programmer with a lot of control on the back end of surveys. There is room for complicated skip patterns, seeding data (both from a linked database and from answers to previous questions), derived variables, masking questions, etc.
- Snap allows you to format the survey and make it look more professional and appealing than other survey programs do.
- Snap allows us to easily roll-out of administration. We often launch a survey and need to add respondents after the initial launch. This is a very easy process.
- Snap needs to provide better documentation and support. It is a very powerful tool, but I often can't access the power because their training or help tools are not there. (However, they are very helpful if you call or email them.)
- I wish Snap was more "programmer friendly." What I mean by that is that I would like to be able to open up a single space where I can write and edit the code for my skip patterns and other programmed options for all of my questions. Currently I need to open every question individually to edit the code behind it. The space given to edit the code is extremely small as well, so if the code is long I cannot see it all at one time.
- I wish Snap was more intuitive. Most things are accomplished through a drop down menu, but I can never find what I'm looking for and the names for the tools don't make sense to me.
- Our aim is to create surveys that are easy to use from the respondents perspective. Snap helps us do that.
- Snap allows us to be more creative and push the limits with surveys in a way that we could not do with paper surveys.
I have used SurveyMonkey and Vovici. Both of these products were easier to learn and use than Snap, but they were also far less powerful.
- Implemented in-house