TrustRadius Insights
Social Mention has been widely used by users to track their social media mentions, tags, and campaigns across various platforms. It …
Overview
What is Social Mention?
Social Mention is a free tool which is a kind of Google search for the social web. It provides basic search and alerts across a very broad variety of social channels.
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What is Social Mention?
Social Mention is a free tool which is a kind of Google search for the social web. It provides basic search and alerts across a very broad variety of social channels.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Mention?
Mention is a social media monitoring tool. Users can create alerts for their company name, product or competitors. The vendor aims to help companies get updated in real-time by tracking the most relevant mentions over the web and social web. The vendor’s value proposition is that Mention enables…
What is Zoho Social?
Zoho Social helps marketers in small to large organizations to grow the social media presence of their brand with actionable insights focused on content and engagement. Zoho Social provides marketers with pre-publishing insights based on the engagement level of previous posts and the activity of…
Product Demos
Demo: How to use Social Mention | GPTK | Warren Knight Pt2
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Product Details
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What is Social Mention?
Social Mention Competitors
Social Mention Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Social Mention is a free tool which is a kind of Google search for the social web. It provides basic search and alerts across a very broad variety of social channels.
Topsy are common alternatives for Social Mention.
The most common users of Social Mention are from Small Businesses (1-50 employees).
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Reviews and Ratings
(19)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Social Mention has been widely used by users to track their social media mentions, tags, and campaigns across various platforms. It provides a convenient and comprehensive way to monitor online conversations about brands and topics of interest. With Social Mention, users can easily stay up-to-date with real-time data analytics on the impact of their campaigns and brand reputation on social media.
Reviewers have found the search and analysis platforms of Social Mention to be highly useful for obtaining valuable insights into their social media performance. The ability to gather and analyze data from multiple social media platforms in one place is a significant advantage. This aggregation feature allows users to gain a comprehensive understanding of user-written content related to their brand or industry, helping them make informed decisions and drive their marketing strategies.
Customers appreciate how Social Mention serves as a central hub for all their social media monitoring needs. By aggregating user-generated content from various platforms, it offers a streamlined approach to accessing information and tracking online conversations about their brand. Having all this data readily available in one platform eliminates the need to navigate through different channels, saving time and effort.
In summary, Social Mention is a powerful tool that enables users to track social media mentions, analyze campaign performance, and gain valuable insights into their brand reputation. Its ability to aggregate user-written content from multiple platforms provides a comprehensive source of information, making it an essential tool for businesses looking to monitor their online presence effectively.
Easy to use: Reviewers have found the tool to be basic and easy to navigate, making it accessible for all users. Some users appreciated its simplicity in gathering social media data without any complications or steep learning curves.
Consolidates information: Users praised the tool's ability to gather all Facebook content into one place, as searching directly on the Facebook platform was more difficult. This feature was particularly helpful for tracking their client's presence and engagement on social media, providing valuable insights about their brand.
Comprehensive monitoring capabilities: Social Mention received positive feedback for its ability to monitor various online websites that mentioned a user's brand, consolidating all the information in one platform. This allowed users to efficiently find and respond to inquiries/comments about their brand, even when there were multiple mentions scattered across different platforms.
Difficulty in Searching for Specific Information: Some users have found it challenging to search for specific information on Twitter or Facebook separately, leading to frustration and inefficiency in finding the desired content.
Limited Filtering Options: Several reviewers have expressed a desire for better filtering options to exclude unrelated brand information and focus on specific items from a certain location. The lack of comprehensive filtering capabilities has made it difficult for users to narrow down their search results effectively.
Inaccurate Data Tracking: A common complaint among users is that the real-time data tracking feature also tracks old campaign data, resulting in incorrect analysis and unreliable results. This issue undermines the trustworthiness of the software's data tracking functionality and hampers its usefulness for accurate performance evaluation.
Attribute Ratings
Reviews
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Score 8 out of 10
Vetted Review
Verified User
- Social Influence: Finds all the mentions on our brand throughout the internet
- Reduces Social Mistakes: Helps us find and respond to inquiries/comments about our brand - which can be difficult when there are multiple mentions.
- Scorecard: Helps keep score of the online passion for your brand.
- Filtering - better filtering of unrelated brand info. i.e. we are only interested in @accav items from the US - not from overseas
- Today - it helped me find a lead and respond - 2 days late but hopefully not a missed opportunity. Had responded on Twitter but they needed more followup.
- Better customer service online - knowing that there really is monitoring.