Bonterra ETO

Formerly ETO by Social Solutions

The SolidWorks add-in has been helpful to us too to move the bill of material data straightforwardly from our models into the framework.

That's not my wheelhouse so to speak, but I [think] hundreds of thousands of dollars if not millions have been wasted in lost productivity due to this flawed software.

ETO by Social Solutions has a positive impact by giving us the ability to invoice efficiently and cuts down on operating costs.

We are not a business (non-profit/NGO), so none.

We have not worked with the software long enough to get a good assessment of the ROI

ETO has provided us the ability to provide more accurate numbers to show to our funders.

ETO has also given us a leg up in being able to record more specific details than we ever thought we'd be able to.

ETO has provided us the ability to take our assessments and, through ETO Results and the work of our research team, been able to add valuable information to better understand contributing factors and the impact we are having on the community.

It allows us to quickly respond to data requests from the city.

It improves the supervisory process.

It's very time consuming up front.

Our less tech-savvy staff are helped by the workflows and it keeps them on track.

I do not believe that we have had a positive ROI on this investment. The features are too limited to really add value to the work we are doing.

Prior to purchasing and implementing ETO, we used pen and paper. With ETO fully implemented, the time spent by our data analyst on collecting information has decreased by about 60%. However, the time spent by the case managers entering data into the system has roughly doubled. Additionally, we have not been able to fully replace the pen and paper. For things like external referrals and taking notes when no internet connection is available, our case managers still fill out paper forms and rely on archaic methods such as faxes to share information.

It has saved us time in terms of putting together reports for internal use and for external funders.

Better accountability for gathering information.

Given the monthly cost of the system we are probably paying too much but the cost of switching to another piece of software doesn't quite justify a move yet.

It has allowed us to begin to design agency wide data points to report

It has helped share our data with more people

It has allowed for data driven decisions.

Able to easily pull numbers for grants

Provide up to date numbers

Reporting is much easier

Data Security

We can track outcomes and trends over long periods of time; teaching us how to improve

It is helpful to collect useful data.

The actual use of public services by non-profit clients.

ETO by Social Solutions has helped us be able to quantify our efforts and impacts.

We haven't been using it long enough to determine this.

I would say that at this point the overall ROI has been negative as we aren't getting much more out of our data by the switch we made to ETO, but the cost is much higher. I anticipate that will change as we get better at using ETO.

Most users that have switched to ETO in our organization prefer it to what they were using before and some are more appreciative of the value they can get from the data.

ETO continues to have a positive impact on the organization. Making decisions based on data and being able to provide information on the services we are providing and who we are providing them on is crucial to the success of this organization.

People are always impressed at our ability to collect data and produce meaningful reports.

ETO allows staff to input information directly into the system while out in the field, saving data entry time.

ETO allows for batch uploads of data and the ability to download information for reporting purposes.

streamlined data entry

streamlined reporting

helps make decisions using data

ETO has made grant reporting much more efficient. The feature of unduplicated participants is so helpful in determining number served.

We have been able to help our senior participants stay in their home longer because of the ride matching that comes from our ETO reports.

ETO is critical in recording information relative to our mission and how we are performing. Without the ability to capture and report data, we could not measure the success of our organization.

We have been able to report clean data to our funders

Advanced outcome reporting allows us to seek additional funds

A solid database allows staff to spend less time on data entry

It's definitely allowed us to keep track of data quicker!

I believe the ROI is good. Considering most of our programs use ETO as a primary or secondary database, it is our base for data collection.

With ETO we are able to report the amount of clients served, client outcomes, clients demographics. The reporting features allow our staff to retrieve their own data. These may seem like “normal” database requirements, but once we add 17,000 clients served annually across 53 programs and over 100 state and city contracts, the layers of the nonprofit sector can complicate even the normal database collection requests.

Mainly ETO has allowed us to report more efficiently and easily to the key stakeholders in our organization and from our funding sources.