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Bonterra ETO

Bonterra ETO
Formerly ETO by Social Solutions

Overview

What is Bonterra ETO?

Case management software that consolidates data, caseloads, and service delivery programs, helping users to save time and serve more people. Bonterra ETO is purpose-built for organizations looking to improve their program and case management. ETO is built in accordance with…

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Recent Reviews

ETO One of the Best!

8 out of 10
April 16, 2019
Incentivized
We use the ETO product for the entire agency although we are still in process of pushing out to all lines of business. ETO is addressing …
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Not an ideal product

1 out of 10
March 29, 2019
Incentivized
The current ETO system that we pay for is used exclusively for one program that serves clients across three different departments within …
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Thanks ETO!

7 out of 10
February 22, 2019
Incentivized
We primarily use ETO for data entry and pull reports and data sets to analyze programs, metrics and successes and challenges. It is used …
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User-friendly

8 out of 10
December 19, 2018
Incentivized
ETO is being used by a few of our programs. We are in the process of implementing it across the organization. The product is user-friendly …
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Pricing

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Bonterra ETO

Bonterra ETO

N/A
Unavailable

What is Bonterra ETO?

Case management software that consolidates data, caseloads, and service delivery programs, helping users to save time and serve more people. Bonterra ETO is purpose-built for organizations looking to improve their program and case management. ETO is built in accordance with industry…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Bonterra ETO?

Case management software that consolidates data, caseloads, and service delivery programs, helping users to save time and serve more people. Bonterra ETO is purpose-built for organizations looking to improve their program and case management.

ETO is built in accordance with industry security standards and includes tools that helps users to focus on advancing their missions, as well as:
  • Reduce time spent entering data into separate systems to increase overall data integrity and compatibility across use cases.
  • Deliver the best care with participant-focused features that attract new applicants, sustain connections and empower participants.
  • Work smarter with time-saving features and best practices.

Bonterra ETO Features

  • Supported: Multi-site program management
  • Supported: Advanced report building
  • Supported: Electronic signature
  • Supported: Mobile capabilities
  • Supported: Participant portal

Bonterra ETO Screenshots

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Bonterra ETO Competitors

Bonterra ETO Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUSA, Australia, UK
Supported LanguagesEnglish

Frequently Asked Questions

CaseWorthy, ClientTrack by Eccovia, and Bonterra Case Management are common alternatives for Bonterra ETO.

Reviewers rate Support Rating highest, with a score of 4.

The most common users of Bonterra ETO are from Mid-sized Companies (51-1,000 employees).

Bonterra ETO Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)60%
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Comparisons

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Reviews and Ratings

(72)

Attribute Ratings

Reviews

(1-1 of 1)
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April 16, 2019

ETO One of the Best!

Verified User
Professional in Information Technology
Non-Profit Organization Management Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use the ETO product for the entire agency although we are still in process of pushing out to all lines of business. ETO is addressing our issue if evaluating outcomes for participants when receiving multiple services. It also allows us to customize for our unique programs.
Pros and Cons
  • The ability to design touchpoints and reports is very powerful with ETO
  • ETO support services is another strength they are extremely helpful when you have issues
  • ETO is continuously improving on the product which gives us more ability to improve
  • Would love for them to have a module for HUD Housing Counseling
Likelihood to Recommend
I believe if you truly want to track outcomes ETO gives you the ability to do this very well. If you just want a case management software this maybe more than what you need.
Return on Investment
  • We have not worked with the software long enough to get a good assessment of the ROI
Alternatives Considered
We found ETO to much more user friendly and much easier to customize for our needs in house.
Other Software Used
MIP Fund Accounting (formerly Abila MIP)
Users and Roles
8
We use it for our Workforce Development Department, Volunteers Dept and our Grants Administration Dept
Support Headcount Required
1
Experience with databases and various software applications
Business Processes Supported
  • Case Management
  • Volunteer hours tracking
Innovative Uses
  • created a grants administration program to track grant submissions and awards etc...
Future Planned Uses
  • We plan on moving all of our Emergency services programs over to ETO just need to figure out how to maintain our CoC database at same time
Likelihood to Renew
8
We like the flexibility with the software to design to our needs
Products Replaced
Yes
It has partially replaced ServicePoint
Key Differentiators
  • Product Features
  • Product Usability
We like the ability to customize to our needs.
Evaluation Lessons Learned
We would only change our implementation partner. We should have selected Social Solutions as the implementation partner.
Implementation Details / Implementation Partner
  • Third-party professional services
Omni provide implementation services.
Implementation Phases
Yes
We had two phases but due to several issues we only made it through one phase
Change Management Lessons
Change management was minimal
N/A
Implementation Issues
  • They did not understand our organization structure and needs
  • We had issues with CoC sharing of data between systems
Implementation Rating
4
I believe if we would have gone with Social Solutions we would have had a better implementation as we are still struggling to complete
Support Rating
8
They are very responsive to all requests
Bug Resolution
No
Exceptional Examples of Bonterra ETO Support
I was having a report issue and they worked closely with me to resolve
Easy Tasks
  • Touchpoint Design
  • Creating new programs
Difficult Tasks
  • Report design when using multiple touchpoints can get complicated
Mobile Interface Availability and Impressions
Yes, but I don't use it
Usability
8
I find their system to be very intuitive to users.
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