Bonterra ETO

Formerly ETO by Social Solutions

ETO [gives us] the capacity to explore [but also maintain operational consistency]. From delivery to delivery, you [don't have to learn] new symbols/new techniques - they simply keep on adding [useful features]. It is by all accounts truly stable on any workstation I've utilized it on. At the point when questions do come up, they [get] attention and are tended to by the support staff.

We have been using the Automated Reentry Management System (ARMS) suite of ETO Social Solutions since summer 2015. We have different applications related to managing and tracking incarcerated individuals in at least 33 institutions for various programs including the California Identification Card Program with DMV, operated by DAI (Division of Adult Institutions), and DRP (Division of Rehabilitative Programs), etc., for the California Department of Corrections and Rehabilitation (CDCR). The software is supposed to allow manual entry of individuals in a comprehensive timeline of events through touchpoints within a tailored dashboard.

ETO is being used for our Career Connections program. Our department is the only one that uses ETO within our organization. ETO by Social Solutions addresses our metrics, invoicing for our contracts with continuous improvement for our support services.

It is used by the entire organization. ETO quantifies our results for reporting to funders.

We use the ETO product for the entire agency although we are still in process of pushing out to all lines of business. ETO is addressing our issue if evaluating outcomes for participants when receiving multiple services. It also allows us to customize for our unique programs.

We use ETO across multiple departments and to help us manage our client and service data. We have multiple ways a client can enter into our building and we have multiple services we offer. ETO provides us an opportunity to better and more accurately track the services we provide to our clients and their family members.

We currently manage client data within ETO across several programs in the commission. We are in the process of building out a new system to meet out federal reporting requirements.

The current ETO system that we pay for is used exclusively for one program that serves clients across three different departments within our organization. It was purchased to serve as a case management tool, as we currently do not have any technology infrastructure to serve this purpose. It was also selected for its data collection features that would permit us to pull data about clients in this program.

We use ETO as a case management system for our families. We use it across the entire organization. It allows us to compile and report on all case notes associated with individuals and families. These notes start when we perform our initial intake response and follow them through treatment and follow up sessions.

ETO is our electronic record keeping system for our non profit with more than 22 programs and 115 users. It allows us to better tell our story through data. ETO addresses out ability to determine areas of growth and retraction in programs and staff. The ability to use date to drive decisions has been helpful for our agency.

We primarily use ETO for data entry and pull reports and data sets to analyze programs, metrics and successes and challenges. It is used by all program managers.

We use ETO to store data for over 56 youth programs, track program indicators, and measure outcomes for approximately 5,000 annual clients.

ETO is being used in province-wide shelters of our organization. ETO is being used to track client data for our programs and is allowing us to use that data to make decisions, primarily at the intake, follow up, exit, referrals and consultation level. We are using it to track the data on social issues of homelessness, health care, employment and to track the use of public services on social issues.

We use ETO by Social Solutions for all programs across the organization for information gathering and operations.

In terms of information gathering, we use it to count the number of people we serve, understand our population's demographics, understand our efforts and impacts. We use this information to make reports for our funders, apply for grants, evaluate our programs and improve our services.

In terms of operations, ETO is used by case managers to track relevant information about their participants, check on individual participants' progress/history, and communicate with other staff members about this work. ETO has built-in processes that enable staff members to do their work and have all the necessary documentation to do their work. Managers use ETO to see how the program is performing, and how individual staff members are performing. They also pull their own reports for funders.

ETO is being used by a few of our programs. We are in the process of implementing it across the organization. The product is user-friendly and intuitive.

ETO is being used in about a quarter of our organization. We plan to use it for half the organization--for the programs and services that are primarily not healthcare. For our healthcare programs, we are using Netsmart Avatar, an electronic health records system.

ETO is being used to track client data for our programs and is allowing us to use that data to make decisions, primarily at the management level. We plan to increase our use of ETO in this way and also plan to use ETO as a way for us to coordinate care for individuals and families who may be receiving services from multiple programs and also to help direct service staff gain insights that can help them serve their clients better.

ETO is utilized across the entire organization from our direct service staff to our Chief Officers. We use ETO to collect almost all of our participant, staff, and program data. ETO allows for data collection and customization so that we are able to collect the majority of data in one system. We utilize ETO reports to access this data in a manner that produces many types of reports depending on the audience. We create reports that are used at various internal levels that contribute to our continual cycle of improvement as well as reports for funders and other stakeholders.

The Early Learning Coalition of Manatee County uses ETO to track all of our programs funded by the local and state government. Our coalition is responsible for overseeing the School Readiness and Voluntary Prekindergarten programs in Manatee County. We use additional programs to support our childcare providers and income-eligible families and track this information in ETO with the end goal of being able to determine if the services we provide move the needle on school readiness at kindergarten entry.

ETO is a case management and performance measurement software for non-profit organizations. At my organization, it is used across the whole organization and addresses the issue of data collection and management for our various social services programs.

We currently use ETO's reporting feature to match participants in a caregiving services program for rides provided by our volunteers.

Goodwill Industries of San Antonio has a mission to Change Lives Through the Power of Work. ETO allows us to effectively collect data in an efficient manner and generate reports relative to our mission. The software allows for easily configuring data collection elements and allows for efficient automation of processes, where applicable.

Our organization uses ETO in order to track participant data, including demographics, and manage case management. This includes all participant contacts, location services, anonymous contacts, and outcomes management. We are able to track participants that are enrolled in multiple service areas and unique outcomes for each program area and share select information across our entire organization.

ETO by Social Solutions is used by Proyecto Pastoral to track output and outcome data for the after school program, IMPACTO, the Academic Case Management for the IMPACTO program, and the Early Childhood Education Centers. We use the database to track enrollment and demographic information, as well as pre- and post- surveys taken by the programs. Additionally, the Academic Case Managers (ACMs) track student progress through a variety of 'TouchPoints' we've created that allow us to interact with the students and help them fulfill their academic goals. I highly recommend ETO for tracking this data, though taking into consideration that training in administration and reporting will be needed in order to efficiently use all (or many) of the aspects of ETO. Great database!

ETO is being used as a primary (only or first) database by 33% of our programs at Congreso. That number increases to 80% as a secondary database. As a whole, ETO is used as our basis for data integration (i.e. most staff have an ETO account)! Our yearly scorecard is influenced by our metrics in ETO: clients served, demographics, case management trends, etc. ETO also reaches almost every administrative department from Marketing, to fundraising, we are able to have data ownership, and control of the reporting and most importantly, usability for frontline staff.

ETO is being used by about 75% of our organization, particularly by our direct service staff. ETO aids us in tracking data on our program participants and allows us the ability to create reports for internal use or for our funders. Its reporting capabilities outshine other solutions that I've used.