Overview
What is Bonterra ETO?
Case management software that consolidates data, caseloads, and service delivery programs, helping users to save time and serve more people. Bonterra ETO is purpose-built for organizations looking to improve their program and case management. ETO is built in accordance with…
ETO by Social Solutions Review
A Good(will) review of ETO
Mixed Review
ETO One of the Best!
ETO - A practical software for your client and service data needs
Who said you can't teach an old dog new tricks...lets find out
Not an ideal product
ETO in a Midsize Non-Profit
Using ETO for data driven decisions
Thanks ETO!
Best software to fit the diverse needs and outcomes of program participants
ETO Review
Versatile, Great Reporting Functionality but Ugly and Costly
In terms of information …
User-friendly
Pricing
What is Bonterra ETO?
Case management software that consolidates data, caseloads, and service delivery programs, helping users to save time and serve more people. Bonterra ETO is purpose-built for organizations looking to improve their program and case management. ETO is built in accordance with industry…
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Bonterra ETO?
ETO is built in accordance with industry security standards and includes tools that helps users to focus on advancing their missions, as well as:
- Reduce time spent entering data into separate systems to increase overall data integrity and compatibility across use cases.
- Deliver the best care with participant-focused features that attract new applicants, sustain connections and empower participants.
- Work smarter with time-saving features and best practices.
Bonterra ETO Features
- Supported: Multi-site program management
- Supported: Advanced report building
- Supported: Electronic signature
- Supported: Mobile capabilities
- Supported: Participant portal
Bonterra ETO Screenshots
Bonterra ETO Competitors
Bonterra ETO Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | USA, Australia, UK |
Supported Languages | English |
Frequently Asked Questions
Bonterra ETO Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 0% |
Mid-Size Companies (51-500 employees) | 40% |
Enterprises (more than 500 employees) | 60% |
Comparisons
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Reviews and Ratings
(72)Attribute Ratings
Reviews
(1-5 of 5)ETO by Social Solutions Review
- The main dashboard page/portal is attractive in color and font design.
- Honestly I'm really trying to be fair, but there is nothing this software does particularly well from the users standpoint.
- Some of the support staff have been responsive over the years.
- Still waiting for a seamless connection with SOMS (Strategic Offender Management System which is CDCR's main software for the State). We have been promised these two systems would speak to each other, but there has been zero progress in 6 years, and locally, ETO blames SOMS which is not helpful since SOMS is robust and functional unlike ETO-ARMS. Human manual entry of data dumps has been the "solution".
- The interface is far from friendly or intuitive. It also has serious functionality issues. It requires multiple duplication and excessive clicks for data entry (ex: entering the same date multiple times, not showing pertinent required info on the same screen, not remembering last entries and ERASING previous data entered when entering new data, using different terms for the same action, disallowing some corrections, not speaking to itself on basic logic - like having to enroll an individual profile just so you can tell the software to un-enroll him in 3 different fields etc). Another big problem is the reports generator cannot be trusted as the data is often wrong or dated (perhaps because it requires data from SOMS which speaks a different language).They don't understand how to filter previous entries and terms, so the coding is probably defective or misunderstood at the root. This is taxpayer funded programming that the state legislature requires for budget decisions. Entry touchpoints have fundamental basic flaws and reports are basically garbage. We have so many examples of issues...too many to list here. 2-3 years ago a team was set up to assess contract renewal with ETO, and despite multiple examples of problems submitted, we have zero progress, the team was disbanded and the contract renewed.
- I understand that the issues we are dealing with may have more to do with the way our product was customized for California, and not necessarily the software's inherent capabilities, but either way, the ARMS part of ETO has become somewhat of a running joke. Even an ARMS support Manager admitted to me that ARMS "sucks". In my honest opinion the entire ARMS suite should be trashed and rebuilt with consultations from actual users. It is costing countless man-hours of lost productivity and employee frustration. Sorry but we have been dealing with these problems for years.
- That's not my wheelhouse so to speak, but I [think] hundreds of thousands of dollars if not millions have been wasted in lost productivity due to this flawed software.
- Supporting and managing multiple programs related to helping Inmates re-enter into society.
- Tracking the CAL-ID program as required by law. PC3007.5
- Tracking the progress of the ISUDT participants at 33 Institutions.
- None
Mixed Review
- Lots of customization available
- Clean design
- Frequent performance issues.
- Many features feel 'grafted' on without a full scope consideration of how they could be best integrated into the existing interface. The result is a congested array of settings UIs that require the primary user to develop and maintain workflow checklists off of the site itself.
- Reporting tool has numerous performance and design flaws.
- We are not a business (non-profit/NGO), so none.
- Quantifying program outcomes
- Reporting out key metrics to external stakeholders
- Field notes for frontline staff
- Supporting supervision conversations between managers and reports
- Digitizing workflows (requires add-on)
- Price
- Product Features
- Product Usability
- Don't know
- Imposible to say, as I was not present for it
- Online training
- Self-taught
Very helpful individual support staff, who have strong customer care orientation and have gone out of their way to learn more about our instance to be better advocates for our needs within the development cycle. With "how do I..." questions this team does a great job, and I am often very pleased with the handling I receive.
That said,technical issues that rise to the level of needing backend fixes from developers take much longer to address and resolve. I don't know if it's an issue of communication or developer time, but those issues can go unresolved for long periods of time.
- Participant lookup
- Switching between programs
- Reporting! (ETO Results)
- Creating new programs
- making changes to existing data objects - not much clarity around what metadata survive these changes or what parts of ETO will be impacted by changing naming syntax etc
ETO One of the Best!
- The ability to design touchpoints and reports is very powerful with ETO
- ETO support services is another strength they are extremely helpful when you have issues
- ETO is continuously improving on the product which gives us more ability to improve
- Would love for them to have a module for HUD Housing Counseling
- We have not worked with the software long enough to get a good assessment of the ROI
- Case Management
- Volunteer hours tracking
- created a grants administration program to track grant submissions and awards etc...
- We plan on moving all of our Emergency services programs over to ETO just need to figure out how to maintain our CoC database at same time
- Product Features
- Product Usability
- Third-party professional services
- They did not understand our organization structure and needs
- We had issues with CoC sharing of data between systems
- Touchpoint Design
- Creating new programs
- Report design when using multiple touchpoints can get complicated
Not an ideal product
- The administration of user accounts is easy to learn and manage.
- Creating touchpoints is relatively straightforward.
- The chat feature for help/support is really useful.
- The user interface is not intuitive and exceptionally difficult for non-tech savvy people to learn.
- The system is not as customizable as we were led to believe at the initial purchase.
- The system does not interface well with other systems. Organizationally we are moving towards data integration, and we will likely replace ETO because of this limitation.
- Considering the limitations of the system, the cost is quite high. We've seen only marginal benefits of this system over pen and paper, and the ROI is not promising.
- The initial build process was very frustrating. We didn't understand what the developer was billing us for. Something like simple touchpoint forms was billed for more hours than it would seem to require.
- A system like this should be both fully mobile compatible and have offline functionality.
- We would benefit from more nuanced security settings.
- I do not believe that we have had a positive ROI on this investment. The features are too limited to really add value to the work we are doing.
- Prior to purchasing and implementing ETO, we used pen and paper. With ETO fully implemented, the time spent by our data analyst on collecting information has decreased by about 60%. However, the time spent by the case managers entering data into the system has roughly doubled. Additionally, we have not been able to fully replace the pen and paper. For things like external referrals and taking notes when no internet connection is available, our case managers still fill out paper forms and rely on archaic methods such as faxes to share information.
- Referrals
- Creating a new dashboard
- Following up on touchpoints/referrals
- Searching for inactive clients
Great Product, Iffy Standard Support
- Web-based data entry allows for real-time data entry from staff in off-site offices and in the field.
- Highly customizable data entry options and security rules make it well suited to comprehensive service providers where goals and service delivery approach may vary greatly by service type.
- ETO Results, the built-in reporting tool, is very flexible and powerful, automating and replacing much of what we previously did in MS Excel.
- If an issue cannot be immediately addressed by fist tier customer support, it can take an incredibly long time to get answers, let alone a solution. First tier support seems friendly and willing to help, so I can only assume it's a shortage of staff to diagnose and solve the actual problems.
- Account managers change at the drop of a hat and this frequently is communicated poorly. Actually, communication in general can be a challenge.
- Social Solutions seems a bit out of touch with the non-profit market and is less responsive than it used to be. While I realize this is a some what unavoidable development as their customer base increases, one of the original draws to ETO was the company's ability to respond to customers and help us make the most out of what we'd purchased.
- Non-profits often do not have funds for extras, such as sending staff to national conferences. These opportunities, while wonderful, involve not only the conference fees, but transportation and hotel costs as well. It would be nice if Social Solutions offered more regional opportunities (which would make costs more achievable for our budgets) or online options (which would again increase accessibility, even if the offerings couldn't be as robust).
- Positive impact: our ability to adapt our data capture methods and reporting tools allowed us to increase both private and government funding (both in number of grants and amount of funding provided) while decreasing the time needed to generate our reports (reduced staff costs per grant and increased staff availability for other reports/agency needs) .
- Negative impact: I can't begin to quantify the unnecessary amount of time lost trying to get useful updates about our support tickets and then find other ways to work around our problems when customer support couldn't provide useful, timely solutions. (One example among many: You've used a report for over a year. Unexpectedly, it doesn't work two weeks before your next report is due, because the universe isn't flattening correctly. You then waste time trying to get updates from support about actually fixing it (a solution) and asking them to manually flatten it (a temporary solution for the immediate time-sensitive problem), and then you have to start doing things by hand or accept that there's going to be X amount of data missing from your report or tell the funder your report will be late all because no one in support seems to have any answers. We have actually had this happen at different time for several different reports used for various compliance purposes and utilized all three of the DIY approaches.)