Overview
What is Bonterra ETO?
Case management software that consolidates data, caseloads, and service delivery programs, helping users to save time and serve more people. Bonterra ETO is purpose-built for organizations looking to improve their program and case management. ETO is built in accordance with…
ETO by Social Solutions Review
A Good(will) review of ETO
Mixed Review
ETO One of the Best!
ETO - A practical software for your client and service data needs
Who said you can't teach an old dog new tricks...lets find out
Not an ideal product
ETO in a Midsize Non-Profit
Using ETO for data driven decisions
Thanks ETO!
Best software to fit the diverse needs and outcomes of program participants
ETO Review
Versatile, Great Reporting Functionality but Ugly and Costly
In terms of information …
User-friendly
Pricing
What is Bonterra ETO?
Case management software that consolidates data, caseloads, and service delivery programs, helping users to save time and serve more people. Bonterra ETO is purpose-built for organizations looking to improve their program and case management. ETO is built in accordance with industry…
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Bonterra ETO?
ETO is built in accordance with industry security standards and includes tools that helps users to focus on advancing their missions, as well as:
- Reduce time spent entering data into separate systems to increase overall data integrity and compatibility across use cases.
- Deliver the best care with participant-focused features that attract new applicants, sustain connections and empower participants.
- Work smarter with time-saving features and best practices.
Bonterra ETO Features
- Supported: Multi-site program management
- Supported: Advanced report building
- Supported: Electronic signature
- Supported: Mobile capabilities
- Supported: Participant portal
Bonterra ETO Screenshots
Bonterra ETO Competitors
Bonterra ETO Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | USA, Australia, UK |
Supported Languages | English |
Frequently Asked Questions
Bonterra ETO Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 0% |
Mid-Size Companies (51-500 employees) | 40% |
Enterprises (more than 500 employees) | 60% |
Comparisons
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Reviews and Ratings
(72)Attribute Ratings
Reviews
(1-2 of 2)Mixed Review
- Lots of customization available
- Clean design
- Frequent performance issues.
- Many features feel 'grafted' on without a full scope consideration of how they could be best integrated into the existing interface. The result is a congested array of settings UIs that require the primary user to develop and maintain workflow checklists off of the site itself.
- Reporting tool has numerous performance and design flaws.
- We are not a business (non-profit/NGO), so none.
- Quantifying program outcomes
- Reporting out key metrics to external stakeholders
- Field notes for frontline staff
- Supporting supervision conversations between managers and reports
- Digitizing workflows (requires add-on)
- Price
- Product Features
- Product Usability
- Don't know
- Imposible to say, as I was not present for it
- Online training
- Self-taught
Very helpful individual support staff, who have strong customer care orientation and have gone out of their way to learn more about our instance to be better advocates for our needs within the development cycle. With "how do I..." questions this team does a great job, and I am often very pleased with the handling I receive.
That said,technical issues that rise to the level of needing backend fixes from developers take much longer to address and resolve. I don't know if it's an issue of communication or developer time, but those issues can go unresolved for long periods of time.
- Participant lookup
- Switching between programs
- Reporting! (ETO Results)
- Creating new programs
- making changes to existing data objects - not much clarity around what metadata survive these changes or what parts of ETO will be impacted by changing naming syntax etc
ETO One of the Best!
- The ability to design touchpoints and reports is very powerful with ETO
- ETO support services is another strength they are extremely helpful when you have issues
- ETO is continuously improving on the product which gives us more ability to improve
- Would love for them to have a module for HUD Housing Counseling
- We have not worked with the software long enough to get a good assessment of the ROI
- Case Management
- Volunteer hours tracking
- created a grants administration program to track grant submissions and awards etc...
- We plan on moving all of our Emergency services programs over to ETO just need to figure out how to maintain our CoC database at same time
- Product Features
- Product Usability
- Third-party professional services
- They did not understand our organization structure and needs
- We had issues with CoC sharing of data between systems
- Touchpoint Design
- Creating new programs
- Report design when using multiple touchpoints can get complicated