Social Studio Reviews

46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.3 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-10 of 10)

Companies can't remove reviews or game the system. Here's why.
Adam Keys | TrustRadius Reviewer
June 11, 2019

Cost effective, reliable and all inclusive

Score 9 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

Cost effective, all inclusive and reliable. Beats other scheduling and reporting platforms all day long.
Read Adam Keys's full review
Jeremy Cowles | TrustRadius Reviewer
April 13, 2018

Jack of all trades, master of none

Score 6 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

Given that Social Studio has 3 key functions, it appeals to three key audiences who may or may not be in the same team. Therefore it is a nice tool when considering uptake outside of one team within an organization. It is a simple and effective approach to fulfilling a number of the classic functions needed to work with and measure social media all in one place. However, as said before, this idea of bundling three individual suites into one solution does leave some weak spots and room for improvement. Certainly from a social / media listening perspective we have had to evaluate and use alternative tools as Social Studio did not stack up in terms of granularity of detail, KPI measurement and sheer functionality when compared to those stand-alone, specialist platforms.
Read Jeremy Cowles's full review
Andrea Casano | TrustRadius Reviewer
December 18, 2017

A great tool for big organizations

Score 7 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

We chose to use Social Studio when it was still called Radian6, before the acquisition by Salesforce. The product was really realiable and full of features that, at that time, were suitable for our purposes. At the time there were practically no competitors for size and functionality.

Read Andrea Casano's full review
Jimmy Mack | TrustRadius Reviewer
August 01, 2017

Social Studio - Good Basic Tool, but Expensive

Score 4 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

Social Studio is most comparable to Meltwater in that they both have very basic analytics capabilities, but pull in mass amounts of data. Crimson Hexagon, Sprinklr and Cision all have much more advanced social media analytics capabilities, although they are potentially more expensive. Despite the expense, their superior features make them a more valuable tool for large organizations.
Read Jimmy Mack's full review
Nicole Swanson | TrustRadius Reviewer
May 26, 2015

A seamless solution for busy social media managers

Score 10 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

  • Meltwater Buzz,Hootsuite Free,social pulse
Social studio is far superior to any other platforms I've used because everything is seamlessly integrated, the UI is amazing and the platform is user friendly. The ability to work in teams, in shared workspaces, with shared calendars, the ability to share content across workspaces and see the performance of content is fantastic. The engagement side is also very superior. Enquiries can be assigned using macros which make the job much less manual. Enquiries can be assigned to any user for following up and workflow is tracked simply with the ability for users to write notes within the platform. Reporting is also superior to other platforms and is continually being improved. Technical support is also highly effective and efficient.
Read Nicole Swanson's full review
Christopher Perkowski | TrustRadius Reviewer
August 17, 2015

Social Studio Review

Score 7 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

  • Buddy Media,Spredfast Conversations,Oracle Social Relationship Management (SRM)
Social Studio has an easily accessible calendar view of content which helps with management of scheduled posts. Our agency also had a lengthy test trial of Social Studio because of our current Buddy Media contract so the transition was smooth and simple. Buddy Media and Social Studio are both owned by Salesforce.
Read Christopher Perkowski's full review
Anonymous | TrustRadius Reviewer
May 01, 2017

Social Studio - Great for Radian 6 Users looking for a team platform!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

We do not make the decision for tools in most cases, however Social Studio does out-weigh all other tools on the Social Listening aspect. It is not just key-words the way most tools are. This also allows you to personalize the source, including magazines, forums etc web-wide. It also allows you to narrow down geographical information and languages.
Read this authenticated review
Anonymous | TrustRadius Reviewer
November 06, 2014

Social Studio Review - Good start, excited about the potential.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

  • Vitrue,Radian6,Sysomos,Buddy Media,Social.com
This makes sense from an integration standpoint when a company is using other Salesforce tools or CRM solutions. Building out that complete profile of the user including their social profiles.
Read this authenticated review

Feature Scorecard Summary

Boolean keyword searches (9)
6.9
Filtering out noise/spam (10)
7.0
Sentiment analysis (8)
9.9
Broad channel coverage (11)
9.8
Content planning and scheduling (11)
9.9
Audience targeting (10)
8.0
Content optimization (9)
7.9
Workflow management (11)
8.0
Automated routing and prioritization (10)
9.8
Customer interaction histories (9)
9.8
Bulk actions (9)
3.2
Lead generation (8)
5.0
Content marketing (9)
5.1
Paid media management (7)
6.0
Campaigns and promotions (9)
6.0
Twitter (11)
8.9
Facebook (11)
9.9
LinkedIn (9)
9.9
Google+ (7)
6.8
Instagram (7)
7.9
Pinterest (4)
6.5
YouTube (7)
6.7
Campaign success analytics (10)
8.8
Real-time tracking (9)
7.0
Competitor analysis (7)
9.7
Role-based user permissions & privileges (9)
9.0
Mobile access (10)
9.8

About Social Studio

Social Studio is a social media management plaform built around features such as social media monitoring and listening, content scheduling and publishing, collaboration, and analytics.

Social Studio Technical Details

Operating Systems: Unspecified
Mobile Application:No