Social Studio Reviews

46 Ratings
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Score 6.3 out of 100

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Reviews (1-12 of 12)

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Adam Keys | TrustRadius Reviewer
June 11, 2019

Cost effective, reliable and all inclusive

Score 9 out of 10
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Likelihood to Recommend

Social listening/competitor monitoring. Social Studio allows you to track competitor keywords within the cost of the package. Other platforms, including Hootsuite, charge a large sum for this. This is very useful for continuous improvement. Scheduling - plan ahead, knowing your posts will publish without error when you're out of the office.
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Jeremy Cowles | TrustRadius Reviewer
April 13, 2018

Jack of all trades, master of none

Score 6 out of 10
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Likelihood to Recommend

If you're tasked with publishing content to social on behalf of your organization then this tool is certainly worth considering. You have quick and easy capability to schedule across multiple platforms with drag-and-drop simplicity. It ties into Salesforce's real strength of its CRM platform so you can quickly tie social activity and leads to those already in your database. And it does a good job at monitoring and analyzing brand and competitor content across multiple media types.

Having said that, if you're into deep-dive and full functionality SaaS tools then this might not be for you as it covers three areas adequately, but not in enough detail or strength to make it a star performer
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Andrea Casano | TrustRadius Reviewer
December 18, 2017

A great tool for big organizations

Score 7 out of 10
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Likelihood to Recommend

Social Studio would be great for studying all the metrics associated with your social and digital properties. It can be a valid help to schedule your posts and to evaluate their impact on your followers or on your customers. Obviously, [being] associated with the Salesforce family products, it will allow you to integrate insights across different platforms. If you need specific information related to your property on Facebook, the platform offered by the same book would be more useful.
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Jimmy Mack | TrustRadius Reviewer
August 01, 2017

Social Studio - Good Basic Tool, but Expensive

Score 4 out of 10
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Likelihood to Recommend

If you need some very basic analytics from a fairly good listening tool that has publishing capabilities to multiple platforms, Social Studio is a good tool for you. The publishing capabilities are probably the strongest aspect of the tool, while the analytics within the tool are certainly the weakest aspect of Social Studio. For the lack of advanced analytics, I think Social Studio is priced a bit too high, comparatively speaking.
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Nicole Swanson | TrustRadius Reviewer
May 26, 2015

A seamless solution for busy social media managers

Score 10 out of 10
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Likelihood to Recommend

If there is only one person managing social media within the organisation, then the features of social studio would be under-utilised and therefor the cost may be unwarranted. But if you have anyone else supporting customer service or content creation, this is a great platform.
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Anonymous | TrustRadius Reviewer
March 16, 2018

Social Studio, great for scheduling and analysis

Score 8 out of 10
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Likelihood to Recommend

Social studio is well-suited for environments where multiple social media channels are being managed by more than one individual, allowing for shared access and collaboration. There's no reason it wouldn't work equally as well for an individual user without a team needing shared access.
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Anonymous | TrustRadius Reviewer
May 01, 2017

Social Studio - Great for Radian 6 Users looking for a team platform!

Score 9 out of 10
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Likelihood to Recommend

Social Studio is great for owned channels and social listening - its Boolean queries allow for true personalization. Social Studio does not work well for Instagram, or if you're looking to track social influencers easily. This would work well for brands who are looking to do web-wide searches of related content - such as auto brands etc. But would not work well for small owned businesses looking for content on a lower-profile basis.
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Anonymous | TrustRadius Reviewer
December 05, 2017

Marketing in retail real estate

Score 10 out of 10
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Likelihood to Recommend

I feel as if social studio is well suited for scheduling posts; however, it would be more beneficial if it chose when to schedule posts (i.e. general weekly postings) based on when you had the most followers online for all social media. SMART technology should be added to the program.
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Anonymous | TrustRadius Reviewer
April 05, 2017

Social Studio is competent

Score 8 out of 10
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Likelihood to Recommend

Social Studio is great for an organization that manages many social media accounts. Not just one Facebook and one Twitter, but several Twitter accounts and several Facebook accounts. It is not as well suited for organization with a large media library they would like integrated into their social media scheduling platform.
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Anonymous | TrustRadius Reviewer
March 13, 2015

Social Studio takes the pain out of Social Scheduling and Reporting

Score 8 out of 10
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Likelihood to Recommend

For me, this is best suited for scheduling out all posts and tweets so there is a single source for tracking, reporting and the event calendar. When selecting a tool like Social Studio, you need to be clear on the use and expected outcomes. Currently, Paid social activity cannot be managed through Social Studio, so if that is a big part of what you need to schedule and track you need to decide if Social Studio is the right solution for you.
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Anonymous | TrustRadius Reviewer
November 06, 2014

Social Studio Review - Good start, excited about the potential.

Score 8 out of 10
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Likelihood to Recommend

Social Studio is great for the advanced social media user and companies that have a role dedicated to social media. Active listening and tool management is needed. There is a level of training needed for Radian6 and integration into Social Studio.
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Feature Scorecard Summary

Boolean keyword searches (9)
6.9
Filtering out noise/spam (10)
7.0
Sentiment analysis (8)
9.9
Broad channel coverage (11)
9.8
Content planning and scheduling (11)
9.9
Audience targeting (10)
8.0
Content optimization (9)
7.9
Workflow management (11)
8.0
Automated routing and prioritization (10)
9.8
Customer interaction histories (9)
9.8
Bulk actions (9)
3.2
Lead generation (8)
5.0
Content marketing (9)
5.1
Paid media management (7)
6.0
Campaigns and promotions (9)
6.0
Twitter (11)
8.9
Facebook (11)
9.9
LinkedIn (9)
9.9
Google+ (7)
6.8
Instagram (7)
7.9
Pinterest (4)
6.5
YouTube (7)
6.7
Campaign success analytics (10)
8.8
Real-time tracking (9)
7.0
Competitor analysis (7)
9.7
Role-based user permissions & privileges (9)
9.0
Mobile access (10)
9.8

About Social Studio

Social Studio is a social media management plaform built around features such as social media monitoring and listening, content scheduling and publishing, collaboration, and analytics.

Social Studio Technical Details

Operating Systems: Unspecified
Mobile Application:No