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Socialbakers Suite Reviews

62 Ratings
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Score 7.3 out of 100

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Reviews (1-25 of 30)

Johnny Chua | TrustRadius Reviewer
March 09, 2020

Socialbakers - your 1 stop shop for anything social

Johnny Chua
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Socialbakers Suite is really suited to address dashboard monitoring tools for businesses with multiple pages. It has the ability to gauge your own performance versus pre-identified competitors. The ability to tag posts makes it seamless in organizing data sets for future campaign analyses.
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Karlos Ortega | TrustRadius Reviewer
March 09, 2020

Socialbakers Suite is highly recommended!

Karlos Ortega
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Socialbakers Suite is most definitely helpful for campaigns with multiple social posts since the data extraction is very quick and easy to do. At the age when people need meaningful data at a finger's snap, this tool allows us to do just that. Moreover, this helps us understand our audiences better.
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Aira Estrella | TrustRadius Reviewer
March 04, 2020

Thank you, Socialbakers!

Aira Estrella
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Campaign monitoring:

It aggregates all posts for the same campaign, making it easier for us to track the performance on a per-link, and on a campaign basis.
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Eric Mah | TrustRadius Reviewer
February 04, 2020

Socialbakers Suite is changing the way we use social media

Eric Mah
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I feel in any business, having Socialbakers to help save time managing all your social media handles will improve productivity. The in-depth analytics will help any business target the audience they wanted, maximizing the interactions you get on your posts.
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Hajar Bourri | TrustRadius Reviewer
February 11, 2020

Socialbakers Suite Review

Hajar Bourri
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

The performance prediction feature is a great one as it gives us more insights into the type of content we're creating, what works, and what doesn't work with our audience. However, I would like to understand more about what is that prediction based on.
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Laura Martinez | TrustRadius Reviewer
December 11, 2018

SocialBakers Comprehensive Review

Laura Martinez
Score 4 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

SocialBakers is great for scheduling content since it allows you to upload content, add copy, schedule it for a time it will get the most engagement and eyes, and pass it along the approval pipeline for your organization. Additionally, the reporting and analytics tool provides a comprehensive overview of campaigns. I do not recommend SocialBakers for community management. The process is too complicated and takes far longer than other tools available.
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Alejandro Matheu, MD, MBA, MSc in Digital Marketing | TrustRadius Reviewer
January 01, 2019

Socialbakers is Great, but Expensive!

Alejandro Matheu, MD, MBA, MSc in Digital Marketing
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you have enough money to spend on marketing tools and software and are willing to spend even more for more and better features, this is your option. Socialbakers is really good but is the best with all of the paid features they offer. If you are looking into the basic version, you can find the same elsewhere, cheaper.
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Ashley Parks | TrustRadius Reviewer
December 11, 2018

SocialBakers Savvy Review

Ashley Parks
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I think for smaller clients (under 500K followers), it's a good tool. It's great from an approval process standpoint, which is a new feature added. My account manager has been fantastic in answering all of my questions and concerns, which has made the process smoother. We did get the tool for its influencer search, which is something we haven't used as frequently.
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Anonymous | TrustRadius Reviewer
December 01, 2018

Socialbakers - A tool you need but can't customise or afford

Verified User
Score 6 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Socialbakers Suite enables users to get a quick overview of how your social media platforms are performing. The user interface is quite comfortable and clear. Analytics enables users to drill down into data to get useful insights.
We don't use the publishing tool, but that's only because we have other worked out processes already implemented - but I've been told by our social media managers that the tool seems good for managing content creators and publishing post across platforms. It also has a convenient calendar function - but we prefer Facebook own variant.
If you want to get some more insightful(custom) data on your dashboards then you can dream on. As far as I can tell Socialbakers is not interested in developing those options.
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David Isherwood | TrustRadius Reviewer
August 03, 2015

A great tool for tracking & benchmarking performance on multiple platforms

David Isherwood
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Its great if you have a large brand universe with many pages on many platforms and you need to create different levels of reporting. Community Managers look in detail at their performance, Regional leads can look at a snapshot of how their region is doing and as the Global social lead I can get the overall picture but also drill down to understand what's driving the results.
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Alexander Onish | TrustRadius Reviewer
July 21, 2015

A Flexible & Visually Dynamic One-Stop-Analytics-Shop

Alexander Onish
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Ensure that your industry vertical is included in their list of industry benchmarks. If you only have 1 or 2 accounts, it might not be necessary to use Analytics - even though it can help, the cost is most justifiable with a larger portfolio of brands.
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Kayhan Dural | TrustRadius Reviewer
February 11, 2015

41? 29! SocialBakers Review by Kayhan Dural

Kayhan Dural
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

With the help of the User Activity section in analytics, we can have great insights about which post is performing better at what time of the week. This is a GREAT way to have more interactions learning from the older posts’ performance in terms of time and interaction count.
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Anonymous | TrustRadius Reviewer
February 02, 2018

Socialbakers Analytics - Ideal for Promoted Post Insights

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Competitive Analysis, most of the value your team can gain from the platform comes down to a mix of basic reporting, content analysis (with labeling), and paid optimization. Both the brand strategists and the new business team can use the tool for their unique use cases.
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Giles Henderson | TrustRadius Reviewer
February 02, 2015

Socialbakers Overview

Giles Henderson
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

There are a few channels missing from Socialbakers, but where those are required we can easily find tools to compliment the analytics provided by the key channels within analytics.
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Socialbakers Suite Scorecard Summary

Likelihood to Recommend (62)
7.3
Likelihood to Renew (4)
9.1
Usability (1)
7.3
Support Rating (4)
9.1
Online Training (1)
6.0
Implementation Rating (2)
9.1

About Socialbakers Suite

Socialbakers Suite is an AI-powered social media marketing suite. It is designed to enable marketers to understand their personas, gather market intelligence, find influencers, track online conversations, and measure marketing ROI in one place.

Audiences & Personas

AI tools can segment the user's audience into clear personas based on their interests, behaviors, and affinities.

Content Intelligence

Users can leverage AI and data to create content tailored to their personas. The software provides content ideas, recommendations about publish time and targeting, and advanced content analytics.

Social Media Management

Users can manage multiple social media accounts from a single dashboard. They can benchmark performance, optimize budget, streamline content workflow, and discover influencers based on their firmographics and personas.

Social Media Monitoring

Users can track relevant keywords and mentions to help understand the conversations and sentiment around their business. The software also helps identify brand advocates by tracking individuals who mention the user's brand most frequently.

Community Management

Users can collaborate across teams and agencies by setting up teams, roles, and permissions. According to the vendor, this helps users provide on-point customer service and build an engaged community around their business.



Categories:  Social Media Analytics,  Social Media Customer Service,  Social Media Management,  Social Media Monitoring,  Social Media Publishing,  Social Media Marketing

Socialbakers Suite Features

Has featureUse AI to discover your audience's interests, behaviours, and affinities and define accurate buyer personas.
Has featureDiscover and create engaging content tailored to your buyer personas, publish and track its performance in one spot.
Has featureMeasure, benchmark, optimize, and report on your social media performance within a single dashboard.
Has featureFind the right influencers for your business with AI-powered recommendations and get an instant overview of their key metrics.
Has featureListen to conversations about your brand and analyze their sentiment to provide appropriate responses.
Has featureStreamline your social media workflow across teams with built-in collaboration and content collection.
Has featureProvide excellent customer service with advanced collaboration features and real-time notifications.
Has featureManage on the move from your mobile device. Review and approve all your scheduled and published posts, send notes and share reports with your team.

Socialbakers Suite Screenshots

Socialbakers Suite Integrations

Socialbakers Suite Competitors

Adobe Marketing Cloud, Agorapulse, Hootsuite, Sprout Social, Falcon.io, Simply Measured, Fanpage Karma, Sprinklr Social + Messaging Suite, Khoros Marketing (Formerly Spredfast + Lithium)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
The Essential Package. Available to purchase online now.$200per month

- For the Complete Socialbakers Platform, please request a consultation - Unify all your social marketing operations in one. Everything from audience research to strategic planning to execution and measurement, it’s the go-to platform for marketing teams.

Socialbakers Suite Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
25%
Mid-Size Companies (51-500 employees)
50%
Enterprises (> 500 employees)
25%

Socialbakers Suite Support Options

 Free VersionPaid Version
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Live Chat

Socialbakers Suite Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Countries:Global
Supported Languages: English, German, Spanish