Great for high volume Direct Messages
We use Emplifi Social Marketing Cloud for the management of all our Social Media Direct Messages. This is includes 2 Twitter/X accounts, …
Overview
What is Emplifi Social Marketing Cloud?
Brands can use Emplifi Social Marketing Cloud to elevate their social media presence, engage with customers, and gather insights for real-time business decisions. With solutions covering content creation, scheduling and publishing, analytics, UGC, social listening, influencer marketing, community management, and…
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What is Emplifi Social Marketing Cloud?
Brands can use Emplifi Social Marketing Cloud to elevate their social media presence, engage with customers, and gather insights for real-time business decisions. With solutions covering content creation, scheduling and publishing, analytics, UGC, social listening, influencer marketing,…
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Product Details
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- Competitors
- Tech Details
- Downloadables
- FAQs
What is Emplifi Social Marketing Cloud?
Brands can use Emplifi Social Marketing Cloud to elevate their social media presence, engage with customers, and gather insights for real-time business decisions. With solutions covering content creation, scheduling and publishing, analytics, UGC, social listening, influencer marketing, community management, and social care, Emplifi provides a suite of tools to meet social media needs.
- Data and Automated workflows: Emplifi unifies teams across social media marketing, commerce, and customer service by providing real-time automation, reporting, and omnichannel dashboards across the organization. The platform's omnichannel widgets provide a single source of truth for all organic and paid social media data, and its Platform Intelligence Engine (PIE) connects and integrates an organization's internal tools.
- Crises management in real-time: Emplifi's AI-powered Spike Alerts and automated sentiment detection allow businesses to stay ahead of any negative sentiment or issues that may arise and act on time. For the instance, the vendor describes how one user, Hardee's, used social listening.
- User-Generated Content tools for brand authenticity: With Emplifi's UGC capabilities, content from customers can be incorporated into the organization's social media strategy and website, in-person displays, email, apps, and print creative. This is to help increase customer engagement, drive sales, and enhance a brand's overall reputation.
- GPT3 support: Emplifi offers GPT3 support via Emplifi AI Composer, providing AI capabilities for social media strategy.
- User experience: Emplifi states their platform is designed to be user-friendly and intuitive, with a cohesive interface for managing an organization's social media presence, enabling better collaboration across departments, streamlining and economizing tech investments by providing a comprehensive suite of social media tools in one place.
Emplifi Social Marketing Cloud Features
- Supported: Content Management
- Supported: Social Scheduling & Publishing
- Supported: Community Management
- Supported: Listening & VoC Intelligence
- Supported: Social Media Analytics
- Supported: Social User Generated Content
- Supported: Influencer Marketing
Emplifi Social Marketing Cloud Screenshots
Emplifi Social Marketing Cloud Videos
Emplifi Social Marketing Cloud: Amplifying memorable experiences across the organization's entire social presence
Emplifi Care: Customer care on social
Crisis Management and Spike Alerts with Emplifi Listening
Turning data into action with Listening across web and social
Emplifi Social Marketing Cloud Integrations
Emplifi Social Marketing Cloud Competitors
Emplifi Social Marketing Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, German, Spanish |
Emplifi Social Marketing Cloud Downloadables
Frequently Asked Questions
Hootsuite, Sprout Social, and Brandwatch are common alternatives for Emplifi Social Marketing Cloud.
Reviewers rate Support Rating highest, with a score of 9.5.
The most common users of Emplifi Social Marketing Cloud are from Mid-sized Companies (51-1,000 employees).
Emplifi Social Marketing Cloud Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 65% |
| Enterprises (more than 500 employees) | 25% |
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Reviews and Ratings
(174)Attribute Ratings
Reviews
(1-25 of 71)Companies can't remove reviews or game the system. Here's why
March 31, 2024
Great for high volume Direct Messages
Score 10 out of 10
Vetted Review
Verified User
- I don't have solid numbers, but the time save of having only one platform that I need to work through allows me to go through over 2k messages a week quickly and efficiently.
March 30, 2024
Review of my Emplifi Social Marketing Cloud use
Score 9 out of 10
Vetted Review
Verified User
- Customer satisfaction in client service online
Score 9 out of 10
Vetted Review
Verified User
- I actually not the person who deals with those impacts, so I don't know to answer.
- Time optimization
- Report standardization
- Networks overview
- Impact on my time making reports for the team, it goes way faster now and I have more room/time to analyze the data instead of just gathering
- We are about to start this soon, but I really think the UGC will help to build up the community and include more content in stories
February 26, 2024
A good co-worker
- Less analytical time
- Automation
- Data efficiency
February 21, 2024
Emplifi Social Marketing Cloud Review
- We were able to see the interactions in real time, which helped us improve our communication.
- We saw the scope of each top post, so we realized what gets the best visibility.
- By seeing the best content, we were able to activate it in the schedule, to improve our reach numbers.
February 21, 2024
I Love Emplifi Social Marketing Cloud
- Allowed us to better report social analytics to sponsorship
- Showed how different types of organic content work with other stakeholders outside of sponsors
January 16, 2024
The social media manager must have.
- Improved time management
- Improved work quality
January 10, 2024
The next level of social media
- As we don't sell online, there is no number of ROI I can give!
January 09, 2024
One stop shop for every metric you need
- It automated stuff that we did manually
- The data visualization is helpful
- Reports are easy to track and export
- Revenue Growth: Emplifi can positively impact revenue by improving the effectiveness of social media marketing campaigns. Enhanced audience targeting, analytics, and engagement can lead to increased sales and revenue through social channels.
- Customer Acquisition and Retention: Effective use of Emplifi can lead to improved customer acquisition through targeted content and engagement. Additionally, maintaining an active and engaging social media presence can contribute to better customer retention and brand loyalty.
- Complexity and Learning Curve: If not used effectively, the complexity of Emplifi's features could lead to a steep learning curve for new users or marketing teams. This may hinder the initial efficiency and slow down campaigns.
November 01, 2023
A great experience with Emplifi Social Marketing Cloud so far
- Streamlined social customer service
- Faster and simpler monthly reports
- New paid social campaign insights
October 31, 2023
An very honest review about Emplifi Social Marketing Cloud
- Efficiency to work correctly
- Greater control over published content
- Greater reach and growth of our social networks
October 30, 2023
EASY TO USE!
- Easy to identify the best influencer.
- Save time to answer to all DMs.
- Volaris was able to improve their positive sentiment by 7% in their user-generated content (UGC).
- The optimization of content management workflows led to them becoming the second-most-popular airline brand in Mexico and the USA in 2022 according to Emplifi.
- By tracking our content performance with Emplifi, we were able to improve our creatives and increase the total shares by 15% vs. previous the year.
- reporting - this has massively reduced the time spent on creating reports for social media activities
- paid ads - has provided detailed analysis of how our ads are performing
- community - reduced the time taken to respond to social messages, resulting in more leads
October 24, 2023
Emplifi's a best choice for SM
- More productive on our team
- Faster ways to analyse our accounts
October 24, 2023
Great to easy start seeing the numbers
- Cost efficiency on content published by the team
- Less working hours based on insights given by the platform
- Understanding the market
October 24, 2023
I will never change
- I don't have numbers, but Emplifi certainly saves us time in community management, data processing and content scheduling.
October 24, 2023
Emplifi - Satisfied customer review
- Create trust with our clients
- Develop our team knowledge on data
- Cost efficiency on a tool solution annually
- Helping us quickly identify unhappy customers for quick issue resolution
- Increase our ability to create high performing content
- Automate scheduling of content to save the team time
September 13, 2023
Emplifi Social Marketing Cloud Review
- We are still new to the product, but we anticipate a very positive ROI in regard to our sponsored content and being able to accurately report to clients.
- We also anticipate a very positive ROI internally as we will be much more equipped with data, allowing us to focus resources on content that is performing well.
September 11, 2023
The most complete and updated
- the cost of the tool is often expensive for our client so in the most case we use the tool through the Client license.
August 30, 2023
Review
- cost efficiency through automation of reports