TrustRadius Out Who Else is in Your Social Media Kitchen Before Using SocialbakersOur team used Socialbakers Analytics from 2015 - 2016 for social media competitive analysis. Socialbakers offered great reports and insight into how our social media channels compared to the channels of our competitors. The business concerns that Socialbakers addressed for our company was making sure that we kept up with how our competitors were using social media to reach their customers. In most cases we stayed competitive with our competition on social media but Socialbakers showed us several metrics we could improve on.,Competitive Analysis was a strong point for Socialbakers when comparing our metrics to our competitors. Facebook Ad analysis was helpful through Socialbakers because it showed us how our ads could perform better. Accurate metrics for Facebook in particular with Socialbakers since Socialbakers is a close partner of Facebook.,Socialbakers could have more support based in the United States. We ran into an issue with scheduling time for update calls and receiving feedback from emails because our representative was based on another continent. Socialbakers could offer some additional features that set them apart from their competitors. Socialbakers could be in better contact with their customers from a sales manager and an account manager position.,8,Socialbakers showed us ways that we could improve on how often we post on social media channels compared to our competitors. Socialbakers showed us ways that we could advertise on Facebook more efficiently.,Tracx,Tracx, Hootsuite Free, TweetDeck,Yes,Price Product Features Vendor Reputation,I might look for a platform that offers social media competitive comparison as well as social media listening and scheduling all in one tool. This way we would have one login for all of our social media needs within one tool.,7,NoThe best tool to understand your communities and measure the performance of your social media strategySocialBakers Analytics is our main platform to analyse and centralize the insights of our various social media platforms. It also allows us to benchmark all our principal competitors and compare with the average of our market. It's a real-time decision making tool that helps us maintain the highest level of engagement with our communities and response rate from the team. It's used by the whole social media department in order to share social media insights with the rest of the company, board included.,Engagement Rate is clearly defined in SocialBakers and can be compared with competitors. Its definitely a metric and not only a concept in this platform. Response Rate Insight give us a clear insight of the performance of our team in order to maintain the quality of service we provide to fans/communities/customers. Presentation of data in SocialBakers Analytics platform is complete and simple at the same time, the tool can be used by social media expert and newbies at the same time.,Not all the Asian social media platforms are included as of July 2015 (but they are working on it) Mobile app is a bit limited and not so easy to use as the web version.,By providing in real time the quality of our social media communication, it allows us to adjust and optimize our organic reach and impressions.,9,12,8,8,9,Implemented in-house,No,Change management was minimal,10,No,10,Yes,Dashboard Channels overview Competitors comparison,Yes,8Measuring Social Performance Across Multiple BrandsThe greatest strength of the tool is its visualizations and the competitive analysis it provides. The tool helps in understanding a brand's social performance against other brands.,The tool is a bit limited in terms of the number of social channels it analyzes (3). The tool currently doesn't provide post level reach data for Twitter.,The tool aids in measuring the social ROI through the metrics and insights it provides.,8,7,The tool helps in measuring social success of a brand through the key metrics and insights it provides. The tool is also a great asset for performing social competitive analysis for brands across the three social platforms: Facebook, Twitter and Youtube.,,Implemented in-house,8,Online training Self-taught,6,It is fairly easy to learn without training. Having said that, training is very helpful to fully understand the tool's functionalities.,8
Socialbakers Suite
51 Ratings
Score 7.8 out of 101
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Socialbakers Suite Reviews

Socialbakers Suite
51 Ratings
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Score 7.8 out of 101

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About Socialbakers Suite

Socialbakers Suite is an AI-powered social media marketing suite. It is designed to enable marketers to understand their personas, gather market intelligence, find influencers, track online conversations, and measure marketing ROI in one place.

Audiences & Personas

AI tools can segment the user's audience into clear personas based on their interests, behaviors, and affinities.

Content Intelligence

Users can leverage AI and data to create content tailored to their personas. The software provides content ideas, recommendations about publish time and targeting, and advanced content analytics.

Social Media Management

Users can manage multiple social media accounts from a single dashboard. They can benchmark performance, optimize budget, streamline content workflow, and discover influencers based on their firmographics and personas.

Social Media Monitoring

Users can track relevant keywords and mentions to help understand the conversations and sentiment around their business. The software also helps identify brand advocates by tracking individuals who mention the user's brand most frequently.

Community Management

Users can collaborate across teams and agencies by setting up teams, roles, and permissions. According to the vendor, this helps users provide on-point customer service and build an engaged community around their business.

Socialbakers Suite Features

Has featureUse AI to discover your audience's interests, behaviors, and affinities and define accurate buyer personas
Has featureDiscover engaging content perfectly tailored to your buyer personas, publish and track its performance in one spot
Has featureMeasure, benchmark, optimize, and report on your social media performance within a single dashboard
Has featureFind the right influencers for your business with AI-powered recommendations and get an instant overview of their key metrics
Has featureListen to conversations about your brand and analyze their sentiment to provide appropriate responses
Has featureStreamline your social media workflow across teams with built-in collaboration features
Has featureProvide excellent customer service with advanced collaboration features and real-time notifications

Socialbakers Suite Screenshots

Socialbakers Suite Integrations

Socialbakers Suite Competitors

Adobe Marketing Cloud, Agorapulse, Hootsuite, Sprout Social,, Simply Measured, Fanpage Karma, Sprinklr Social + Messaging Suite, Khoros Marketing (Formerly Spredfast + Lithium)


Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
EditionPricing DetailsTerms
Essential Plan$200per month

For the Smart, Scale and Integrated 360 plans please request a one-to-one demonstration at - Price on request.

Socialbakers Suite Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Socialbakers Suite Support Options

 Free VersionPaid Version
Social Media
Video Tutorials / Webinar
Live Chat

Socialbakers Suite Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:Global
Supported Languages: English, German, Spanish