Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service.
According to the vendor, the product offers:
- Sophisticated Drag and Drop Tools
- Customized Screens, Processes and Business Rules
- Integrated Modules
- No Need for a Programmer
The vendor offers in-depth training on how to use the software and access to training resources.