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Overview

What is Soffront CRM?

Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to…

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Recent Reviews

TrustRadius Insights

Soffront CRM is a valuable tool for small business enterprises looking to maximize their investment. Users appreciate its ability to track …
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Pricing

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1,000 Emails

$4.00

On Premise
per month

5,000 Emails

$15.00

On Premise
per month

10,000 Emails

$25.00

On Premise
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://soffront.com/enterprise-pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month
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Product Demos

Soffront CRM Demo

YouTube

Soffront CRM's Integrated Communications History

YouTube

Soffront CRM's Single Click Follow-Up

YouTube
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Product Details

What is Soffront CRM?

Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service.

According to the vendor, the product offers:
  • Sophisticated Drag and Drop Tools
  • Customized Screens, Processes and Business Rules
  • Integrated Modules
  • No Need for a Programmer
The vendor offers in-depth training on how to use the software and access to training resources.


Soffront CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Platform Features

  • Supported: Mobile access

Soffront CRM Screenshots

Screenshot of Customer Service Dashboard

Soffront CRM Video

Soffront CRM and Marketing Automation

Soffront CRM Competitors

Soffront CRM Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS

Soffront CRM Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)50%
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Comparisons

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Reviews and Ratings

(2)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Soffront CRM is a valuable tool for small business enterprises looking to maximize their investment. Users appreciate its ability to track work and serve as a handy CRM system. With Soffront CRM, users can easily upload prior contact and client information, allowing them to quickly get up and running and continue to build their knowledge of its usage. It functions not only as a CRM system but also as an email marketing tool, streamlining CRM and marketing issues in the marketing department. Users find it seamless to tie in marketing and sales aspects through Soffront CRM, enabling better tracking of salespersons' day-to-day tasks. The software's ability to convert leads to customers while capturing all notes and interactions is highly praised by users. Additionally, Soffront CRM serves as a key tool for determining marketing stats and tracking the success of sales efforts, providing users with valuable insights. Users express satisfaction with the quick response and assistance from Soffront CRM in solving problems. The product offers great email templates, mass email features, and email automation for complex marketing campaigns, making it a popular choice among users facing CRM challenges. The easy and simple solution provided by Soffront CRM helps users connect with each customer quickly and accurately. Its documentation and system for sales and marketing contribute to improved flow in keeping tasks in line. Compared to other companies in the space, Soffront CRM stands out for its highly competitive pricing and advanced customization features, making it an attractive option for SMB user groups. Users appreciate the flexibility, power, ease of implementation, and use of Soffront CRM when streamlining their companies' tracking, reporting, and project management processes. The customizable front end and plethora of customization options cater well to the needs of users and allow for seamless integration into existing workflows. Users find the project management functionalities impressive, noting that the support team is quick and helpful when needed. For mid-size companies, Soffront CRM proves to be a good solution with its easy-to-handle web-based software. Users appreciate the mobile-supported version and having everything conveniently located in one place with an intuitive dashboard. Soffront CRM helps improve organization and responsibility by facilitating the assignment of tasks and leads. The landing page feature is particularly valuable, as it integrates with the CRM system and aids in managing customer relationships. By improving the handshake between marketing and sales departments, Soffront CRM enables companies to focus on high-value customers. Users effectively utilize the automation tooling provided by Soffront CRM to automate campaigns and push leads to sales, increasing efficiency and productivity. Users find that Soffront CRM compares well to other companies in the space and offers a better value for SMB user groups, thanks to its highly competitive pricing and advanced customization features. The flexibility, power, and ease of implementation and use make it an easy decision for companies looking to switch to Soffront CRM. One of the key benefits users appreciate is how it helps streamline their organizations by making tracking, reporting, and project management easy. The customizable front end and plethora of customization options allow users to tailor the system to fit their specific needs. The project management capabilities coupled with the support team's quick and helpful assistance are particularly praised by users. Soffront CRM proves to be a good solution for mid-size companies with its easy-to-handle web-based software. Users also appreciate the mobile-supported version, which allows them to access important information on the go. Having everything in one place with an easy-to-follow dashboard simplifies workflows and improves overall organization. Soffront CRM helps with the assignment of tasks and leads, leading to improved organization and responsibility within teams. Its landing page feature is highly valuable for integrating with the CRM system and managing customer relationships effectively. By improving collaboration between marketing and sales departments, Soffront CRM enables companies to focus their efforts on high-value customers. Users also utilize the automation tooling provided by Soffront CRM to automate campaigns and push leads to sales, streamlining their marketing processes.

Excellent Analytics Feature: Many users have praised Soffront's analytics feature, stating that it is one of the best in the market. This has made it an ideal CRM option for their teams, allowing them to gain valuable insights and make data-driven decisions.

User-Friendly Interface and Experience: The UI and UX of Soffront have been widely appreciated by users, who describe it as amazing. Its intuitive design and smooth front-end streamline organizational tasks such as following up with leads, reporting, and project management.

Comprehensive Features and Integrations: Soffront offers all the necessary features for a CRM, including integrations and phone integrations. This benefit has been highlighted by many users who find it beneficial to have everything they need in one platform.

Limited customizability: Some users have mentioned that Soffront lacks the same level of customization options as other CRMs like Zoho or Salesforce. They recommend shopping around before deciding on this CRM.

Difficult to navigate and learn: Several users find Soffront's software not very user-friendly, difficult to navigate, and experience trouble with submitting tickets and losing information. They also mention a lack of documentation and the need to pay for training in order to fully understand different pieces of the product.

Inadequate customer support: Users criticize the support accessibility, mentioning delayed responses and a lack of in-depth assistance. Some users express dissatisfaction with the fact that support only communicates through email and does not call back.

Attribute Ratings

Reviews

(1-1 of 1)
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Andrew Van Horn | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
I use Soffront for landing pages, email marketing, and as a CRM. It helps having everything in one place with an easy to follow dashboard that keeps everything on track. The assignment of tasks and lead is also valuable for the organization because we all know who is responsible for what. The landing page feature is also nice to automatically have it integrated with the CRM.
  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Sales Force Automation (4)
85%
8.5
Customer data management / contact management
90%
9.0
Workflow management
80%
8.0
Territory management
80%
8.0
Channel / partner relationship management
90%
9.0
Customer Service & Support (2)
80%
8.0
Case management
80%
8.0
Help desk management
80%
8.0
Marketing Automation (2)
95%
9.5
Lead management
90%
9.0
Email marketing
100%
10.0
CRM Project Management (2)
85%
8.5
Task management
90%
9.0
Reporting
80%
8.0
CRM Reporting & Analytics (3)
90%
9.0
Forecasting
80%
8.0
Pipeline visualization
90%
9.0
Customizable reports
100%
10.0
Customization (1)
100%
10.0
Custom fields
100%
10.0
Security (2)
80%
8.0
Role-based user permissions
90%
9.0
Single sign-on capability
70%
7.0
Social CRM (2)
65%
6.5
Social data
70%
7.0
Social engagement
60%
6.0
Integrations with 3rd-party Software
N/A
N/A
Platform (1)
60%
6.0
Mobile access
60%
6.0
  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
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