Marketing & Sales handshake how it should be!
- Lead generation
- Automation
- Content design
Cons
- Reporting
- Loyalty features
- Social media integration
- Lead generation increase by 12%
- Opportunity conversion to client increase of 5%
Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to…
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Mac |
Mobile Application | Apple iOS |
Consumers | 0% |
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Small Businesses (1-50 employees) | 25% |
Mid-Size Companies (51-500 employees) | 25% |
Enterprises (more than 500 employees) | 50% |
Soffront CRM is a valuable tool for small business enterprises looking to maximize their investment. Users appreciate its ability to track work and serve as a handy CRM system. With Soffront CRM, users can easily upload prior contact and client information, allowing them to quickly get up and running and continue to build their knowledge of its usage. It functions not only as a CRM system but also as an email marketing tool, streamlining CRM and marketing issues in the marketing department. Users find it seamless to tie in marketing and sales aspects through Soffront CRM, enabling better tracking of salespersons' day-to-day tasks. The software's ability to convert leads to customers while capturing all notes and interactions is highly praised by users. Additionally, Soffront CRM serves as a key tool for determining marketing stats and tracking the success of sales efforts, providing users with valuable insights. Users express satisfaction with the quick response and assistance from Soffront CRM in solving problems. The product offers great email templates, mass email features, and email automation for complex marketing campaigns, making it a popular choice among users facing CRM challenges. The easy and simple solution provided by Soffront CRM helps users connect with each customer quickly and accurately. Its documentation and system for sales and marketing contribute to improved flow in keeping tasks in line. Compared to other companies in the space, Soffront CRM stands out for its highly competitive pricing and advanced customization features, making it an attractive option for SMB user groups. Users appreciate the flexibility, power, ease of implementation, and use of Soffront CRM when streamlining their companies' tracking, reporting, and project management processes. The customizable front end and plethora of customization options cater well to the needs of users and allow for seamless integration into existing workflows. Users find the project management functionalities impressive, noting that the support team is quick and helpful when needed. For mid-size companies, Soffront CRM proves to be a good solution with its easy-to-handle web-based software. Users appreciate the mobile-supported version and having everything conveniently located in one place with an intuitive dashboard. Soffront CRM helps improve organization and responsibility by facilitating the assignment of tasks and leads. The landing page feature is particularly valuable, as it integrates with the CRM system and aids in managing customer relationships. By improving the handshake between marketing and sales departments, Soffront CRM enables companies to focus on high-value customers. Users effectively utilize the automation tooling provided by Soffront CRM to automate campaigns and push leads to sales, increasing efficiency and productivity. Users find that Soffront CRM compares well to other companies in the space and offers a better value for SMB user groups, thanks to its highly competitive pricing and advanced customization features. The flexibility, power, and ease of implementation and use make it an easy decision for companies looking to switch to Soffront CRM. One of the key benefits users appreciate is how it helps streamline their organizations by making tracking, reporting, and project management easy. The customizable front end and plethora of customization options allow users to tailor the system to fit their specific needs. The project management capabilities coupled with the support team's quick and helpful assistance are particularly praised by users. Soffront CRM proves to be a good solution for mid-size companies with its easy-to-handle web-based software. Users also appreciate the mobile-supported version, which allows them to access important information on the go. Having everything in one place with an easy-to-follow dashboard simplifies workflows and improves overall organization. Soffront CRM helps with the assignment of tasks and leads, leading to improved organization and responsibility within teams. Its landing page feature is highly valuable for integrating with the CRM system and managing customer relationships effectively. By improving collaboration between marketing and sales departments, Soffront CRM enables companies to focus their efforts on high-value customers. Users also utilize the automation tooling provided by Soffront CRM to automate campaigns and push leads to sales, streamlining their marketing processes.
Excellent Analytics Feature: Many users have praised Soffront's analytics feature, stating that it is one of the best in the market. This has made it an ideal CRM option for their teams, allowing them to gain valuable insights and make data-driven decisions.
User-Friendly Interface and Experience: The UI and UX of Soffront have been widely appreciated by users, who describe it as amazing. Its intuitive design and smooth front-end streamline organizational tasks such as following up with leads, reporting, and project management.
Comprehensive Features and Integrations: Soffront offers all the necessary features for a CRM, including integrations and phone integrations. This benefit has been highlighted by many users who find it beneficial to have everything they need in one platform.
Limited customizability: Some users have mentioned that Soffront lacks the same level of customization options as other CRMs like Zoho or Salesforce. They recommend shopping around before deciding on this CRM.
Difficult to navigate and learn: Several users find Soffront's software not very user-friendly, difficult to navigate, and experience trouble with submitting tickets and losing information. They also mention a lack of documentation and the need to pay for training in order to fully understand different pieces of the product.
Inadequate customer support: Users criticize the support accessibility, mentioning delayed responses and a lack of in-depth assistance. Some users express dissatisfaction with the fact that support only communicates through email and does not call back.