Overview
What is SoftExpert ESM?
SoftExpert ESM integrates service requests, incident and problem management, service level agreements (SLA), knowledge base, configuration management (CMDB) and change management into a single platform. It also offers tools for building a universal catalog of services provided by different sectors…
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What is SoftExpert ESM?
SoftExpert ESM integrates service requests, incident and problem management, service level agreements (SLA), knowledge base, configuration management (CMDB) and change management into a single platform. It also offers tools for building a universal catalog of services provided by different sectors…
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- Premium Consulting/Integration Services
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Product Details
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- Competitors
- Tech Details
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What is SoftExpert ESM?
SoftExpert ESM Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Customizable service request flowcharts and forms.
- Supported: Tracks IT service request in real time from centralized repository.
- Supported: KPI analytical reports.
- Supported: Centralized task manager, alerts and notifications.
- Supported: Integrated problem root cause analysis resources.
- Supported: Maintains all relevant IT asset information in one place.
SoftExpert ESM Screenshots
SoftExpert ESM Integrations
SoftExpert ESM Competitors
SoftExpert ESM Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global |
| Supported Languages | American English, Portuguese, Spanish, German, French, Romanian, Chinese, Italian, British English, Slovak, Turkish, Russian |
