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Users have found SoGoSurvey to be a versatile tool that meets their diverse survey needs. Whether it's conducting simple questionnaires or …
Overview
What is Sogolytics?
Sogolytics (formerly SoGoSurvey) is an online survey software solution that helps users create surveys quickly. The free package includes basic features for building surveys and the paid package includes advanced features.
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What is Sogolytics?
Sogolytics (formerly SoGoSurvey) is an online survey software solution that helps users create surveys quickly. The free package includes basic features for building surveys and the paid package includes advanced features.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.sogosurvey.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is LimeSurvey?
LimeSurvey, a German company, offers their open source survey software, available with paid hosted and premium editions.
What is NICE CXone?
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management,…
Product Demos
Sogolytics Demo: Individual Accounts
YouTube
Testimonial – Martin Kelly – SoGoSurvey (now Sogolytics)
YouTube
SogoCX Demo in (About!) 5 Minutes | Sogolytics
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Sogolytics?
Sogolytics (formerly SoGoSurvey) offers an experience management platform developed to fuel business growth by providing real-time, actionable insights for a range of organizations across industries.
From designing and distributing a questionnaire to analysis and recommendations, the Sogolytics platform automates data collection and analysis. The solution boasts a strong reporting engine, strong data security, and 24/7 customer support.
SoGoCX is a comprehensive system for enhancing every aspect of an organization's customer experience. This means: improving conversion rates, streamlining all data management, and understanding customers to drive return on investment. With SoGoCX, organizations leverage touch points to measure key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
SoGoEX helps organizations gather, analyze, and leverage data to transform the employee experience. The software was designed to allow HR and company leadership to drive organizational change through employee engagement, an exchange of ideas, and providing a secure space for honest feedback.
Sogolytics Features
- Supported: Branding
- Supported: Participation Tracking
- Supported: Top-Tier Data Privacy and Security
- Supported: Trend Analysis
- Supported: Pre-population
Sogolytics Screenshots
Sogolytics Video
Welcome to SoGoSurvey!
Sogolytics Integrations
Sogolytics Competitors
Sogolytics Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Supported Languages | Arabic, Chinese, Dutch, English, Finnish, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malayalam, Modern Greek (1453-), Nepali, Norwegian, Persian, Polish, Portuguese, Russian, Serbian, Slovak, Spanish, Swedish, Tamil, Thai, Turkish, Urdu, Vietnamese |
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Reviews and Ratings
(36)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found SoGoSurvey to be a versatile tool that meets their diverse survey needs. Whether it's conducting simple questionnaires or multi-level feedback forms, the software provides a simple and feature-rich solution. Users appreciate the ability to produce surveys in different formats, such as targeted mailshots or embedded in websites, which enhances accessibility for participants. By using SoGoSurvey, users can easily capture information from website visitors and run conferences seamlessly. The constant updates and addition of new features to the system, along with the excellent support provided by the SoGoSurvey team, have been highly valued by users. The tool is widely utilized for various purposes like gathering client feedback, improving services, and analyzing market research data. With its user-friendly interface and absence of subscription fees, SoGoSurvey stands out as a convenient choice for reaching multiple clients across different locations. The software has demonstrated its effectiveness in conducting employee and customer surveys, collecting feedback on products and services, and measuring the impact of marketing campaigns. Additionally, SoGoSurvey is frequently used in educational settings for teacher evaluations, course assessments, and school climate surveys. Its flexibility allows users to tailor assessments to specific programs and collect relevant data efficiently. Furthermore, non-profit organizations employ SoGoSurvey to engage alumni, gather event feedback, and conduct research projects. Overall, SoGoSurvey proves to be an invaluable asset for various industries seeking comprehensive data collection and analysis solutions. The platform's ease of use, instant report generation, and branding options have garnered positive reviews from users across different domains.
Intuitive User Interface: Users have found the user interface of SoGoSurvey to be very intuitive, making it easy for them to design and edit surveys. Many reviewers mentioned that they were able to navigate the software effortlessly, even without prior experience in survey creation.
Ready-to-Use Survey Templates: The availability of a library of ready-to-use survey templates was highly appreciated by users, as it saved them time and effort in survey creation. Several reviewers mentioned that they were able to quickly get started with their surveys by choosing a template that suited their needs.
Variety of Question Types: The variety of question types offered by SoGoSurvey was praised by users, as it allowed them to keep their surveys interesting and engaging for participants. Many reviewers stated that the wide range of question options provided them with flexibility in designing their surveys.
Cons:
- Limited reporting options: Some users have mentioned that they found the reporting options in SoGoSurvey to be lacking and would like to see improvements in this area.
- Difficulty making changes to deployed surveys: Several reviewers have expressed frustration with the process of making changes to a survey after it has been deployed, stating that it is difficult and suggesting the need for a test period before final deployment.
- Lack of customization and limited functionality at basic levels: Multiple users have stated that they would like more opportunities for customizing responses for survey takers and more reporting options. They also suggest providing additional features at the basic levels of service.
Attribute Ratings
Reviews
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March 21, 2023
Go for it
Score 10 out of 10
Vetted Review
Verified User
SoGoSurvey is being used by a small private high school. It is used to collect and report customer satisfaction data from students, parents, and constituents. I also use it to collect information about individuals who volunteer and for other data collection.
- Ease of use for all screen sizes.
- Excellent templates.
- Very good customer support.
- Versatile in the types of questions you can ask.
- I have no dislikes, everything works great for us.
- Ease of creating surveys
- Quick survey distribution
- Comprehensive results reporting
52.857142857142854%
5.3
- Being used for a school, these products keep the school connected to parents, students, and potential customers.
3
Administration
- Customer surveys
- Student surveys
- Keeping engaged with students
No
- Ease of Use
No, For me the software is very easy to use.
No
- Survey development
Yes
Works well
December 04, 2020
SoGoSurvey is so right for our nonprofit
Our non-profit alumni association/foundation engages alumni of the University of North Dakota. Our marketing and events staff are the primary users of SoGoSurvey. We use SoGoSurvey to gauge attendee opinion of events and we have created surveys to quiz readers of our alumni magazine to make improvements to the readability of the magazine.
- Surveys are easy to create and launch with a very intuitive interface. Even those on our staff who don't have a lot of knowledge of survey techniques find it very simple to figure out the type of questions they want to ask and how to create them.
- There is an incredible variety of questions types to choose from and ways to display your questions and answers. The ability to set up branching and logic conditions may sound confusing, but SoGo makes it pretty easy to understand – you'll be revealing or hiding questions based on previous answers with ease.
- I appreciate the ability to add images and multimedia options in order to engage survey takers.
- SoGoSurvey offers free accounts to nonprofit agencies like the one I work for. Each year you are asked to post a new comment on their Facebook page or something similar in order to renew your account. It seems each year that there is no warning that the year is up and your account is going to be turned off, so it has been shut down until I can follow the renewal process. It seems there should be some warning to get it done beforehand. This is a minor complaint; a free account is a very generous offering from the company for nonprofits.
N/A
N/A
- The post-event survey has been very helpful in helping plan for subsequent events. Being able to survey attendees quickly and accurately gives us valuable feedback about what's working and what's not.
I did not have experience using SurveyMonkey previous to our use of SoGoSurvey, but I do know that those who did were excited to hear about a lack of restrictions on survey deployment and some other features that were lacking in the free version of SurveyMonkey.
5
Marketing
Events
Human Resources
Events
Human Resources
- event participant surveys
- Marketing surveys
- staff surveys
- magazine readership survey
No
No
- Survey creation
- Results are customizable and easy to format
November 27, 2020
Hands Down the Best Survey Platform! Couldn't be Happier!
We used SoGoSurvey to conduct a recent market survey on the effects of COVID-19 on the commercial real estate market in St. Louis, Missouri. I looked at several other survey options out there, but the ease of use and the ability to instantly print out reports in Excel or PowerPoint made SoGoSurvey an easy decision. I have no experience conducting surveys, but SoGoSurvey's platform was super user friendly and I was able to put together a survey with conditional logic within only a half-hour or so of playing around with it. It was also great that I could brand the survey—this helped keep our professional image and was great for marketing. It was very simple to share the survey and distribute it to all social media platforms. We created a custom link to share with our contacts. We immediately started getting results. Overall, the survey was a huge success and this is totally due to SoGoSurvey. As soon as we need to conduct another survey, we will be back using their platform. I can't recommend it enough!
- Simple to use
- Awesome reports
- Ability to use your own branding
- Support was great
- Slightly expensive if you only need it for one month.
- Helped us expose our company to a lot of people.
- Gave us the ability to get helpful data.
SoGoSurvey was more flexible in my opinion compared to the other survey company's I looked at. It had a monthly price option that allowed for the type of logic we needed in our questions. It had great reports, a simple user interface, and tons of helpful tools and question types. I did not use the other platforms personally but would see no reason to not use SoGoSurvey again. Sales and Support were very helpful as well!
1
I used the software myself. I am the president and broker of our commercial real estate firm in St. Louis. We used the software to collect market info from customers and market participants in the area.
1
- Market data collection
- Customer satisfaction
- Market sentiment
- We used it to collect market feedback on the commercial real estate market when Covid-19 hit
- Market data collection
- Market sentiment
- Customer experience
No
No
We did not really need to contact support because the guides on how to use the software were so good! I did briefly contact them prior to ordering and they were very responsive!
- Sending survey out to many contacts
- Great report features
- Easy to put survey together
- We honestly didn’t have any issues!