SoGoSurvey

SoGoSurvey

About TrustRadius Scoring
Score 8.2 out of 100
SoGoSurvey

Overview

Recent Reviews

Go for it

10 out of 10
May 10, 2021
SoGoSurvey is being used by a small private high school. It is used to collect and report customer satisfaction data from students, …
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SoGoSurvey is SO Good!

8 out of 10
December 03, 2020
SoGo is being used to solicit information from our clients both key-buyers and members (general program users). From the data and …
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SoGoSurvey All The Way!

10 out of 10
November 30, 2020
As a new business owner, I needed to purchase a survey software to use with my client projects. I'm using it for various clients, various …
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Awards

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Reviewer Pros & Cons

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Pricing

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What is SoGoSurvey?

SoGoSurvey is an online survey software solution that helps users create surveys quickly. The free package includes basic features for building surveys and the paid package includes advanced features.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sogosurvey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand…

Features Scorecard

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Product Details

What is SoGoSurvey?

SoGoSurvey's experience management platform was developed to fuel business growth by providing real-time, actionable insights for a wide range of organizations across industries.

SoGoCX is a comprehensive system for enhancing every aspect of an organization's customer experience. This means: improving conversion rates, streamlining all data management, and understanding customers to drive return on investment. With SoGoCX, organizations leverage touch points to measure key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).

SoGoEX helps organizations gather, analyze, and leverage data to transform the employee experience. The software was designed to allow HR and company leadership to drive organizational change through employee engagement, an exchange of ideas, and providing a secure space for honest feedback.

From designing and distributing a questionnaire to analysis and recommendations, the SoGoSurvey platform seamlessly automates data collection and analysis.

According to the vendor, SoGoSurvey sets itself apart from competitors through its consistently high user ratings, second-to-none reporting engine, industry-leading data security, and 24/7 customer support.

SoGoSurvey Features

  • Supported: Branding
  • Supported: Participation Tracking
  • Supported: Top-Tier Data Privacy and Security
  • Supported: Trend Analysis
  • Supported: Pre-population

SoGoSurvey Screenshots

Survey Design: Survey design with SoGoSurvey is quick, easy, and intuitive. To add comments or one of more than 25 question types, simply drag and drop from the left menu.Survey Distribution: SoGoSurvey provides multiple avenues for expanding survey outreach while maintaining the integrity of data. The most popular distribution options include email, web posting, and social media platforms.Reports: SoGoSurvey’s customers rave about the versatility of its reports and variety of data analysis options. Reports are easy to run and offer many customization features so you can crunch a few numbers quickly or prepare for a polished presentation.Surveys: The variety of options for survey design is expansive, including (clockwise, from upper right): themed templates, funky quiz options, inclusion of your organization’s logo (ipad display featured), and basic, professional designs.Customer Experience DashboardCustomer Experience Survey BankEmployee Engagement Designer Dashboard

SoGoSurvey Video

Welcome to SoGoSurvey!

SoGoSurvey Integrations

SoGoSurvey Competitors

SoGoSurvey Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported LanguagesArabic, Chinese, Dutch, English, Finnish, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malayalam, Modern Greek (1453-), Nepali, Norwegian, Persian, Polish, Portuguese, Russian, Serbian, Slovak, Spanish, Swedish, Tamil, Thai, Turkish, Urdu, Vietnamese

Comparisons

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Reviews and Ratings

 (31)

Ratings

Reviews

(1-18 of 18)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Everything on the platform is laid out logically and in a manner that even our less technical administrators can go onto the system and create/manage any surveys or feedback questionnaires. The options for distribution of these surveys are also simple and straight forward with all available choices showing. Our users don't need to know the ins and outs of the system to be able to use it.
December 15, 2020

So Satisfied with SoGo!

Score 10 out of 10
Vetted Review
Verified User
Review Source
This system is very user friendly. Most functionality/processes are done using a wizard which is really helpful. SoGo also has a great help feature that you can search if you are stumped. Almost all of the help topics have a short video clip to guide you through the process.
Milo Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I'm in marketing so while survey results are helpful to me, I'm not well versed in how to get the results I need. SoGo is very easy to use; even for someone without a background in survey taking.
Amanda San Filippo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
There are always glitches and pain points when learning a new software. SoGo's customer service really helps alleviate any pain points, but most of our staff have been able to use it without issue.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I had never conducted a survey before but SoGo Survey was so easy to use and figure out that I was able to put together a relatively complex survey in no time at all. The user interface is great and the guides explain everything. We conducted a survey specific to the commercial real estate industry, but I would recommend this for anyone and any field.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I wouldn't say everything is super intuitive, so it does require training and I still have to play around a bit to get the information I need sometimes. But on the whole the tool is very easy to use, especially once you get trained and use it a few times. And they continuously make improvements which help with the intuitiveness.
November 19, 2020

A believer by experience

Score 9 out of 10
Vetted Review
Verified User
Review Source
As stated earlier, SoGoSurvey is very easy to use and to get up-to-speed on quickly. This includes both design, logic, and further customizing. Also, creating the canvas that reports professional survey metrics is easy and straight forward.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Very easy to use. My only challenge was the features offered in their Plus package didn't offer everything I would have liked (e.g. branching). The other area for improvement would be to allow an easier transition between Tracking and Reports.