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Sogolytics

Sogolytics
Formerly SoGoSurvey

Overview

What is Sogolytics?

Sogolytics (formerly SoGoSurvey) is an online survey software solution that helps users create surveys quickly. The free package includes basic features for building surveys and the paid package includes advanced features.

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Recent Reviews

TrustRadius Insights

Users have found SoGoSurvey to be a versatile tool that meets their diverse survey needs. Whether it's conducting simple questionnaires or …
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Review

7 out of 10
April 13, 2023
Incentivized
I am currently using the program to collect data for my research. I plan to collate this data and collate it using external software.
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Go for it

10 out of 10
March 21, 2023
SoGoSurvey is being used by a small private high school. It is used to collect and report customer satisfaction data from students, …
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So Satisfied with SoGo!

10 out of 10
December 15, 2020
STCU uses the SoGoSurvey tool for employee pulse surveys, exit surveys, talent acquisition surveys, new hire surveys, leader/manager …
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SoGoSurvey is SO Good!

8 out of 10
December 03, 2020
Incentivized
SoGo is being used to solicit information from our clients both key-buyers and members (general program users). From the data and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Unavailable

What is Sogolytics?

Sogolytics (formerly SoGoSurvey) is an online survey software solution that helps users create surveys quickly. The free package includes basic features for building surveys and the paid package includes advanced features.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sogosurvey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Sogolytics Demo: Individual Accounts

YouTube

Testimonial – Martin Kelly – SoGoSurvey (now Sogolytics)

YouTube

SogoCX Demo in (About!) 5 Minutes | Sogolytics

YouTube
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Product Details

What is Sogolytics?

Sogolytics (formerly SoGoSurvey) offers an experience management platform developed to fuel business growth by providing real-time, actionable insights for a range of organizations across industries.

SoGoCX is a comprehensive system for enhancing every aspect of an organization's customer experience. This means: improving conversion rates, streamlining all data management, and understanding customers to drive return on investment. With SoGoCX, organizations leverage touch points to measure key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).

SoGoEX helps organizations gather, analyze, and leverage data to transform the employee experience. The software was designed to allow HR and company leadership to drive organizational change through employee engagement, an exchange of ideas, and providing a secure space for honest feedback.

From designing and distributing a questionnaire to analysis and recommendations, the Sogolytics platform automates data collection and analysis. The solution boasts a strong reporting engine, strong data security, and 24/7 customer support.

Sogolytics Features

  • Supported: Branding
  • Supported: Participation Tracking
  • Supported: Top-Tier Data Privacy and Security
  • Supported: Trend Analysis
  • Supported: Pre-population

Sogolytics Screenshots

Screenshot of Survey Design: Survey design with SoGoSurvey is quick, easy, and intuitive. To add comments or one of more than 25 question types, simply drag and drop from the left menu.Screenshot of Survey Distribution: SoGoSurvey provides multiple avenues for expanding survey outreach while maintaining the integrity of data. The most popular distribution options include email, web posting, and social media platforms.Screenshot of Reports: SoGoSurvey’s customers rave about the versatility of its reports and variety of data analysis options. Reports are easy to run and offer many customization features so you can crunch a few numbers quickly or prepare for a polished presentation.Screenshot of Surveys: The variety of options for survey design is expansive, including (clockwise, from upper right): themed templates, funky quiz options, inclusion of your organization’s logo (ipad display featured), and basic, professional designs.Screenshot of Customer Experience DashboardScreenshot of Customer Experience Survey BankScreenshot of Employee Engagement Designer Dashboard

Sogolytics Video

Welcome to SoGoSurvey!

Sogolytics Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported LanguagesArabic, Chinese, Dutch, English, Finnish, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malayalam, Modern Greek (1453-), Nepali, Norwegian, Persian, Polish, Portuguese, Russian, Serbian, Slovak, Spanish, Swedish, Tamil, Thai, Turkish, Urdu, Vietnamese
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Comparisons

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Reviews and Ratings

(36)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found SoGoSurvey to be a versatile tool that meets their diverse survey needs. Whether it's conducting simple questionnaires or multi-level feedback forms, the software provides a simple and feature-rich solution. Users appreciate the ability to produce surveys in different formats, such as targeted mailshots or embedded in websites, which enhances accessibility for participants. By using SoGoSurvey, users can easily capture information from website visitors and run conferences seamlessly. The constant updates and addition of new features to the system, along with the excellent support provided by the SoGoSurvey team, have been highly valued by users. The tool is widely utilized for various purposes like gathering client feedback, improving services, and analyzing market research data. With its user-friendly interface and absence of subscription fees, SoGoSurvey stands out as a convenient choice for reaching multiple clients across different locations. The software has demonstrated its effectiveness in conducting employee and customer surveys, collecting feedback on products and services, and measuring the impact of marketing campaigns. Additionally, SoGoSurvey is frequently used in educational settings for teacher evaluations, course assessments, and school climate surveys. Its flexibility allows users to tailor assessments to specific programs and collect relevant data efficiently. Furthermore, non-profit organizations employ SoGoSurvey to engage alumni, gather event feedback, and conduct research projects. Overall, SoGoSurvey proves to be an invaluable asset for various industries seeking comprehensive data collection and analysis solutions. The platform's ease of use, instant report generation, and branding options have garnered positive reviews from users across different domains.

Intuitive User Interface: Users have found the user interface of SoGoSurvey to be very intuitive, making it easy for them to design and edit surveys. Many reviewers mentioned that they were able to navigate the software effortlessly, even without prior experience in survey creation.

Ready-to-Use Survey Templates: The availability of a library of ready-to-use survey templates was highly appreciated by users, as it saved them time and effort in survey creation. Several reviewers mentioned that they were able to quickly get started with their surveys by choosing a template that suited their needs.

Variety of Question Types: The variety of question types offered by SoGoSurvey was praised by users, as it allowed them to keep their surveys interesting and engaging for participants. Many reviewers stated that the wide range of question options provided them with flexibility in designing their surveys.

Cons:

  1. Limited reporting options: Some users have mentioned that they found the reporting options in SoGoSurvey to be lacking and would like to see improvements in this area.
  2. Difficulty making changes to deployed surveys: Several reviewers have expressed frustration with the process of making changes to a survey after it has been deployed, stating that it is difficult and suggesting the need for a test period before final deployment.
  3. Lack of customization and limited functionality at basic levels: Multiple users have stated that they would like more opportunities for customizing responses for survey takers and more reporting options. They also suggest providing additional features at the basic levels of service.

Attribute Ratings

Reviews

(1-18 of 18)
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Score 10 out of 10
Vetted Review
Verified User
Everything on the platform is laid out logically and in a manner that even our less technical administrators can go onto the system and create/manage any surveys or feedback questionnaires. The options for distribution of these surveys are also simple and straight forward with all available choices showing. Our users don't need to know the ins and outs of the system to be able to use it.
December 15, 2020

So Satisfied with SoGo!

Score 10 out of 10
Vetted Review
Verified User
This system is very user friendly. Most functionality/processes are done using a wizard which is really helpful. SoGo also has a great help feature that you can search if you are stumped. Almost all of the help topics have a short video clip to guide you through the process.
Milo Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I'm in marketing so while survey results are helpful to me, I'm not well versed in how to get the results I need. SoGo is very easy to use; even for someone without a background in survey taking.
Amanda San Filippo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
There are always glitches and pain points when learning a new software. SoGo's customer service really helps alleviate any pain points, but most of our staff have been able to use it without issue.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I had never conducted a survey before but SoGo Survey was so easy to use and figure out that I was able to put together a relatively complex survey in no time at all. The user interface is great and the guides explain everything. We conducted a survey specific to the commercial real estate industry, but I would recommend this for anyone and any field.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I wouldn't say everything is super intuitive, so it does require training and I still have to play around a bit to get the information I need sometimes. But on the whole the tool is very easy to use, especially once you get trained and use it a few times. And they continuously make improvements which help with the intuitiveness.
November 19, 2020

A believer by experience

Score 9 out of 10
Vetted Review
Verified User
As stated earlier, SoGoSurvey is very easy to use and to get up-to-speed on quickly. This includes both design, logic, and further customizing. Also, creating the canvas that reports professional survey metrics is easy and straight forward.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Very easy to use. My only challenge was the features offered in their Plus package didn't offer everything I would have liked (e.g. branching). The other area for improvement would be to allow an easier transition between Tracking and Reports.
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