SolarWinds N-central Reviews

38 Ratings
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Score 8.5 out of 100

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Reviews (1-14 of 14)

Nicolas Poague | TrustRadius Reviewer
January 19, 2020

A great RMM tool, so long as you don't need support

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
  • Support - their customer support is extremely lacking. This goes all the way up to management. Entry-level techs provide scripted or cut and paste answers, which is not a bad thing, but there is almost always a back and forth process that happens before you can get to a real solution. The biggest issue with this is that it seems as if they only want to respond to an issue once every day - it is not uncommon for support issues to take a week or more to be resolved.
  • Security features - Ncentral does not have very granular security. Users have a role, and basically anything under that role is game. We don't want all techs to have access to a clients Active Directory, but they would still need the ability to have remote access for example - there is no way to lock down specific features.
  • Solarwinds N-able seems to be more focused on sales than customer satisfaction. It feels like pulling teeth to get responses to support issues or concerns, but salesmen will be relentless when it comes to needing to meet their quota.
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chris maddox | TrustRadius Reviewer
January 14, 2020

N-central is a great tool if you can get through the learning curve

Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Remote access through Take Control.
  • Backup Manager is built-in.
  • Antivirus builtin.
  • Automation tool.
  • A steep learning curve.
  • Alerting needs some help. Alerts can take up to 20 minutes.
  • It's pieced together from different software, and sometimes that shows.
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Robert Guy | TrustRadius Reviewer
November 13, 2019

N-central Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Great deployment, training, and support with the product.
  • Windows patch management is excellent.
  • Great monitoring software with the added benefit of easy remote control options built-in.
  • It is a large piece of software and does take some time to get set-up and configured.
  • Limitations with some basic monitoring like site down/internet down and server state make it difficult to have accurate monitoring information.
  • Reports and reporting are minimal, not very customizable and not pretty.
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Anonymous | TrustRadius Reviewer
August 27, 2019

Good, scalable solution for MSP with some challenges

Score 7 out of 10
Vetted Review
Reseller
Review Source

Pros and Cons

  • Very easy deployment, all of the modules play with each other making it simple to place AV, screen tempting and management agents all in one spot.
  • Automation of powershell module is great and a feature that others in this space do not have
  • Linux based appliance is great if you have security conscious.
  • Very easy to brand and change the look and feel of the agents and console
  • Very good multitenancy separation and ability to push policies to every tenant or selectively.
  • Backup module is very archaic, does not support memory based backup or hypervisor based updates, very geared towards individual workstations
  • Use within a VDI infrastructure is challenging for deployment of the agents
  • Most of the AV policies that come from defender are limited to working on workstation OS and not on servers.
  • Reports have a weak look and feel to them and could use some data modernization, this is a place where others in this space have a huge edge over N-Able
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Anonymous | TrustRadius Reviewer
July 20, 2019

N-central: Inexpensive way to do a lot of things with a single tool

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Robust patch management: it is easy to set up patching groups via tags, and configures patch management profiles and maintenance windows.
  • Remote Control: as long as the agent checks in, it is very quick and easy to take control of an endpoint, either in a separate session (RDP, kick the current user out), or to join the existing session of the current user, to provide desktop support or collaborate remotely.
  • Patch management reporting: while the patching feature is strong, the reporting side of it quite limited and can be inaccurate. There is no built-in way to easily demonstrate to the customer that you have successfully patched their endpoints, and this can result in a lack of customer confidence. In order to provide effective patch management reporting, it is necessary to export raw data into another tool and perform further analysis.
  • Old UI: while the software has evolved through many versions and many features added, its UI is pretty much the same as before. There is no quick way to pull up devices which match a number of different criteria. You can do this by creating a filter, but when you have to create a filter, it is not quick anymore. The menu can be confusing to navigate. As a regular admin of the tool, I often forget exactly where to find items which are buried a bit deeper under the menu hierarchy.
  • Bulk management: this is also an effort of the weak UI. Since there is no way to quickly pull devices that meet certain criteria, there is no quick way to easily make bulk changes to devices. Everything is done through rules and templates and tags, and it can take a while to set them up.
  • No Access to OS: the tool is presented as an application only, and the vendor does not give you OS-level access. This can make it difficult to see the health/performance of your N-central server and to set up remote monitoring.
  • Permission and Access: SolarWinds improved access granularity in version 11, but it still has a lot of room for improvements. When setting user roles and access, I often find that I can never give them the exact amount of access I want. I typically end up giving them a lot more due to the lack of granularity.
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Anonymous | TrustRadius Reviewer
September 14, 2019

Best price for the most tools

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Patch management.
  • Windows probe.
  • Remotely take control support.
  • Windows versioning.
  • Mac automation.
  • More integrated scripts/amps.
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Derek Schroeder | TrustRadius Reviewer
February 07, 2019

N-central: one box for all managed services, monitoring, and remote access needs

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Very customizable alerting and threshold setting to quiet noisy alarms
  • Hardware monitoring is an intricate process in many monitoring tools, N-central makes it quick and easy after installing the appropriate software on the server(s).
  • Easy to navigate interface that allows quick view of items needing to be addressed and the ability to drill down into clients and their devices.
  • Remote desktop access tool could use some help. Several other monitoring systems have perfected the remote access process but N-central can be a bit slow.
  • Patch management system could use some additional features/customizability.
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Ashley Babiarz | TrustRadius Reviewer
January 29, 2019

Great software for computer management and remote control!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Allows for easy remote connection.
  • Will display statistics and information for the machines.
  • Allows the ability to push out software or updates without interrupting a user who is working.
  • More advanced search options for machines
  • Ability to see information about pending updates for a machine
  • More detailed info about hardware issues/errors
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Anonymous | TrustRadius Reviewer
March 01, 2019

N-central deployment

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Endpoint monitoring.
  • Deployment of security patching.
  • Deployment of agents on new assets.
  • Group policy integration.
  • Initial setup/categorization of devices.
  • Pricing per device.
  • Holistic monitoring and AI of devices.
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Shaun Joubert | TrustRadius Reviewer
November 05, 2018

The ultimate monitoring and automation tool for Managed Service Providers

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • SolarWinds N-central is an excellent tool for automation and deployment across thousands of network devices using the Network probe and Agent.
  • SolarWinds N-central allows for constant monitoring allowing us to resolve issues before the client knows they have occurred.
  • SolarWinds N-central has excellent integration as we use it in conjunction with Autotask for automated ticket logging based on alerts.
  • SolarWinds N-central could benefit from a modular or customizable user interface.
  • There is a steep learning curve if you wish to truly utilize all the functionality that N-Central offers.
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Anonymous | TrustRadius Reviewer
October 17, 2018

Great RMM for Serious Managed Service Providers

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Actively monitors devices on the network to allow us to be proactive
  • Can automate different fixes for recurring issues
  • Integrates very well with our PSA client, able to create tickets and fill out notes within N-Central.
  • We find the layout and configuration could be more user-friendly, seems over complicated at times
  • We need to host the solution ourselves to get the Report Manager add-on.
  • Dashboard needs to be cleaned up and easier to read
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Anonymous | TrustRadius Reviewer
August 10, 2018

You won't find much better than this one!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Remote control sessions are seamless and quick to connect.
  • Software inventory list is very complete even including windows update patch levels.
  • The amount of data N-Central gathers from the end-PCs is great for a performance snapshot and makes it quick to diagnose simple RAM issues etc.
  • Navigation between the view screens could be a bit simpler. Once you click a machine your list goes away and isn't simple to get back to.
  • I would love to add more negative points here but really it's a well-built piece of software.
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Feature Scorecard Summary

Screen sharing (11)
8.2
File transfer (12)
8.7
Instant message (12)
7.9
Secure remote access with Smart Card authentication (4)
7.6
Access to sleeping/powered-off computers (10)
6.5
Over-the-Internet remote session (12)
8.5
Initiate remote control from mobile (5)
7.8
Remote management of servers & workstations (14)
9.1
Remote Active Directory® management (9)
7.7
Centralized management dashboard (14)
7.8
Session record (9)
7.7
Annotations (8)
8.5
Monitoring and Alerts (14)
8.0
Multi-platform remote control (12)
8.0

About SolarWinds N-central

Categories:  Remote Desktop

SolarWinds N-central Technical Details

Operating Systems: Unspecified
Mobile Application:No