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SolarWinds Security Event Manager (SEM)

SolarWinds Security Event Manager (SEM)

Overview

What is SolarWinds Security Event Manager (SEM)?

SolarWinds LEM is security information and event management (SIEM) software.

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Recent Reviews

TrustRadius Insights

Easy Configuration Process: Many users have expressed their positive experiences with the configuration process of SolarWinds, noting that …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 7 features
  • Centralized event and log data collection (17)
    8.5
    85%
  • Deployment flexibility (17)
    7.9
    79%
  • Event and log normalization/management (17)
    7.3
    73%
  • Custom dashboards and workspaces (16)
    4.9
    49%
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Pricing

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Unavailable

What is SolarWinds Security Event Manager (SEM)?

SolarWinds LEM is security information and event management (SIEM) software.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.solarwinds.com/products/pri…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Microsoft Sentinel?

Microsoft Sentinel (formerly Azure Sentinel) is designed as a birds-eye view across the enterprise. It is presented as a security information and event management (SIEM) solution for proactive threat detection, investigation, and response.

What is Sumo Logic?

Sumo Logic is a log management offering from the San Francisco based company of the same name.

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Features

Security Information and Event Management (SIEM)

Security Information and Event Management is a category of security software that allows security analysts to look at a more comprehensive view of security logs and events than would be possible by looking at the log files of individual, point security tools

7.7
Avg 7.8
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Product Details

What is SolarWinds Security Event Manager (SEM)?

SolarWinds Security Event Manager (previously know as Log & Event Manager) is presented by the vendor as a powerful and award-winning SIEM. It is an on-prem deployed tool that collects, consolidates, and analyzes logs and events from firewalls, IDS/IPS devices and applications, switches, routers, servers, operating system logs, and other applications.

The main applications are threat detection, automated incident analysis and response, and compliance reporting for IT infrastructure.

SolarWinds Security Event Manager (SEM) Features

Security Information and Event Management (SIEM) Features

  • Supported: Centralized event and log data collection
  • Supported: Correlation
  • Supported: Event and log normalization/management
  • Supported: Deployment flexibility
  • Supported: Integration with Identity and Access Management Tools
  • Supported: Custom dashboards and workspaces

SolarWinds Security Event Manager (SEM) Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

SolarWinds Security Event Manager (SEM) Video

Security Event Manager - Overview

SolarWinds Security Event Manager (SEM) Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationNo

SolarWinds Security Event Manager (SEM) Downloadables

Frequently Asked Questions

SolarWinds LEM is security information and event management (SIEM) software.

Splunk Enterprise Security (ES), LogRhythm NextGen SIEM Platform, and ManageEngine EventLog Analyzer are common alternatives for SolarWinds Security Event Manager (SEM).

Reviewers rate Host and network-based intrusion detection highest, with a score of 10.

The most common users of SolarWinds Security Event Manager (SEM) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(119)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy Configuration Process: Many users have expressed their positive experiences with the configuration process of SolarWinds, noting that it is easy and straightforward. This indicates that the product provides a user-friendly interface for making necessary adjustments, making it convenient for users to set up and customize according to their needs.

Excellent Customer Support: Several reviewers have praised the expertise and effectiveness of SolarWinds' customer support team in resolving issues. They have found the assistance provided by the support team to be valuable in addressing any concerns or difficulties they encountered while using the product.

Efficient Log Collection and Normalization: Users appreciate the centralized log collection and normalization feature offered by SolarWinds. This functionality streamlines the monitoring and analysis process by efficiently collecting logs from various sources and normalizing them into a consistent format. This allows for easier management and analysis of log data, saving users time and effort.

Confusing User Interface: Users have expressed dissatisfaction with the confusing user interface of SolarWinds SEM, which has made tasks difficult to accomplish. Many reviewers have specifically mentioned that they struggled to navigate and understand the UI.

Limited Reporting Capabilities: Users have found the reporting capabilities of SEM to be limited and not intuitive. They have suggested the need for a better report generation tool that offers more flexibility and customization options.

Poor Integration with Other Products: Several users desired better integration between SEM and other products in the SolarWinds line, such as NPM. They mentioned difficulties in achieving seamless integration, which hindered their ability to effectively manage their network infrastructure.

Users have provided several recommendations based on their experiences with SolarWinds Security Event Manager. The three most common recommendations are:

  1. It is important to have a detailed plan before deploying the tool. This will help meet expectations and ensure effective usage.

  2. Users highly recommend SolarWinds Security Event Manager as a reliable security solution. It provides comprehensive log monitoring and is particularly useful for tracking equipment, communication lines, and backup programming.

  3. Before making a decision, users suggest evaluating whether SolarWinds Security Event Manager meets the specific requirements of your company. Consider factors such as company size, data protection needs, scalability, user intuitiveness, ease of installation, and cost-effectiveness.

It's worth noting that while some users find the software easy to use and understand, others mention concerns about its pricing and suggest exploring alternative options like PRTG or OpManager.

Attribute Ratings

Reviews

(1-17 of 17)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
The support for SolarWinds SEM is pretty good. Most issues are easily resolved and the support team will work with you until the issue is fully resolved. Sometimes it takes a while to receive initial help, but once you get in contact with the support agent, it typically is a pretty decent process.
Tim Short | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
SolarWinds customer support has always been amazing and extremely willing to help. They also are great at providing a library of training and videos to further your knowledge and help you learn more about your product. The support team has helped us with data migration of other products and upgrades and they kept at it and stayed with us until the project was done.
Brandon Demko | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The quality of support can vary depending on whom you end up speaking with. I was fortunate enough to work with a support representative who was very familiar with the product. He had even authored some of the support documentation on the website. On the flip side, I had two other experiences where I was simply directed to online training material.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We've used the support 3-4 times. It was very fast and very efficient. All the problems we had were solved within the day. The support teams know the product, and there is no bounce between dozens of support teams. So it was a nice experience. Also, it is easy to reach them, I don't think we've waited more than 20 minutes.
Score 10 out of 10
Vetted Review
ResellerIncentivized
Support for SEM is really good. For example, if the connector is not decoding the event correctly, SolarWinds will make a new connector to properly decode the event - this usually takes about two weeks. The support team is very knowledgeable about the inner workings of SEM and have full access to the system to resolve any internal issues.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have had no issues with SolarWinds Security Event Manager support so far. They have always been able to solve my problems in a timely manner. Unfortunately the more complex the problem is the more difficult it is to get support to resolve it, so you will have to learn a lot about the application either way.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The documentation is lacking specifics on definitions of alerts, so trial-and-error needs to be employed to use SolarWinds Security Event Manager properly. The installation of SolarWinds Security Event Manager was straightforward and any issues were resolved quickly via emails to the SolarWinds Security Event Manager support team. Using a virtual appliance vs. the regular install was the way to go in our environment and made the deployment that much easier.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have only needed to contact SolarWind's support a few times for this product but when we have, the engineers have been thorough and persistent with helping us to resolve our issue. One of the issues we had was an upgrade the went wrong. The engineer was able to help us and get our SIEM back online before the end of our maintenance window.
Adam Morrison | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have not directly worked with SolarWinds support. However, my staff has great things to say about them. Even during upgrades on the servers that we were doing ourselves support was very helpful with troubleshooting and best practices. Also the TWACK community is very helpful. I have heard other people in the industry stated that it is one of SolarWinds best features.
November 16, 2019

SolarWinds SEM Review

Score 1 out of 10
Vetted Review
Verified User
Incentivized
I don't think we've ever actually called support for this specific product. We've called Solarwinds support for several of the other Solarwinds products we own and they are usually pretty helpful.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support is above and beyond what I typically deal with from IT products. I've never had a support ticket go unanswered for longer than an hour, and within another hour someone was ready and able to help with the issue. Their support staff is all in-house, and they actually know the product they're supporting.
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