SolarWinds SAM - perfect for standard environments, messy to customize in atypical settings
- Create custom WMI monitors for specific Performance metrics on any Windows Server. This is done through a wizard interface that directly queries the Performance Monitor and gives you the same basic interface for selecting specific metrics. Truly the easiest I've ever worked with.
- Out of the box support for standard IIS monitoring that checks all of the standard metrics using a module called AppInsight for IIS. For straight-up out of the box usage, this is a great solution.
- A very straightforward method of adding additional nodes and matching them to precreated templates to reduce the additional work of adding the same components over and over to the same types of servers (especially when considering a large web farm where every server needs the exact same set of monitors.)
Cons
- Customization of the AppInsight for IIS monitors is cumbersome and, in some cases, non-existent. If your organization has atypical requirements, it is difficult to customize and, in a few cases, seemingly impossible (or at least requires a huge effort.)
- Initial setup of SolarWinds SAM was a series of headaches that required multiple calls to support. Again, there is no easy path to solve issues because even the techs have no idea what to do. This just means that SAM's error reporting lacks clarity.
- It is completely confusing as to when you should use Agents or when you shouldn't. Also, techs do not agree. There needs to be more consistent messaging here.
- The SQL backend for this tool is VERY sensitive to performance issues. It really is best to use a dedicated SQL server, but this really shouldn't be necessary. We launched this against a single farm of 10 nodes and it can take up to 2-6 hours for the system to notice changes to that environment. This is unacceptable. The solution? Move to dedicated SQL. That makes an expensive product quickly more expensive.