Caution! Really understand what you get!
Solid Commerce is a online tool used for multi-service e-commerce sales. Only our e-commerce and warehouse team used it. This tool allowed …
Solid Commerce
Solid Commerce
Solid Commerce
Overview
What is Solid Commerce?
Solid Commerce is an inventory management software offering. It includes features such as the ability to view inventory history and set product condition.
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What is Solid Commerce?
Solid Commerce is an inventory management software offering. It includes features such as the ability to view inventory history and set product condition.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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What is Solid Commerce?
Solid Commerce is an inventory management software offering. It includes features such as the ability to view inventory history and set product condition.
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August 01, 2019
Caution! Really understand what you get!
Solid Commerce is a online tool used for multi-service e-commerce sales. Only our e-commerce and warehouse team used it. This tool allowed our business to grow from just selling on ebay to also selling on Amazon, Amazon PRIME, Walmart and BigCommerce. It had many limitations but at the time of use, it also allowed for great growth in e-commerce.
- It did allow for multi-channel promotion of the same set of SKUs. It diminished qty on all marketplaces when there was a sale on one.
- It allowed for multiple skus to change price.
- It allowed for SKU segmentation and multiple attribute tagging.
- When their company was smaller and more customer service driven, there was a lot of creative thinking to create sales growth.
- As their company grew and our e-commerce department grew, Solid Commerce lacked in customer service.
- At one point we could see a high turnover rate of Solid Commerce employees, leading to a disconnect for customers.
- We had a hard time functioning with other external tools like ShipWorks, ShipStation, our DMS, even uploading using excel files became unreliable.
- We ended our relationship with Solid Commerce less then a year ago because we could not rely on their automation and communication. They knew this for months before we decided to terminate the relationship.
- They helped us grow significantly from a small e-comm business to almost triple our size in four years.
- They led us to know where our breaking points are in a same day service oriented environment.
- They have great segmentation of SKUs and different pricing options of SKUs.
- They did have some creative thinkers to help their customers but I wouldn't know if they are still there.
ChannelAdvisor is a step up in building our e-commerce business. They have met our communication and customer service needs. They work with our other tools like e-Desk and ShipStation reliably. However, that step up comes with additional costs. ChannelAdvisor is an investment that is higher then Solid Commerce. However, we are about 10 months in and not once have we lost connection with ShipStation or not been able to print pick tickets.