TrustRadius Insights
Solutionreach has had a significant impact on office efficiency and time management, resulting in cost savings and streamlined recall and …
Overview
What is Solutionreach?
Solutionreach is patient relationship management and appointment system dentists office, with reputation management, marketing features, and a patient portal. Solutionreach is headquartered in Lehi, Utah.
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Product Details
- About
- Tech Details
What is Solutionreach?
Solutionreach Video
As a savvy office manager, you can leverage reminders that are personal, targeted, and automated to keep your schedule full and your patients healthy.
Save time and generate revenue, with automated recall from Solutionreach!
Solutionreach Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(23)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Solutionreach has had a significant impact on office efficiency and time management, resulting in cost savings and streamlined recall and notification processes. Users have reported that the software is highly customizable and easy to use, allowing for effortless appointment confirmation without phone calls. This feature has not only reduced no-show rates but also increased office visits. The ability to customize reminders in Spanish and edit message content has been particularly valuable. In addition, Solutionreach provides a range of features such as online scheduling, two-way texting, webinars, blogs, and an education center to keep users informed and educated.
Dental and healthcare organizations have found Solutionreach to be a valuable tool in solving time management issues. The software's text and call notifications have proven to be particularly useful in improving patient visit retention, communication efficiency, and overall organization. By automating appointment reminders, material notifications, and facilitating easy patient communication, Solutionreach saves a significant amount of time and effort for users. It also offers valuable services and products that benefit medical offices in terms of patient engagement, appointment management, marketing strategies, and patient satisfaction.
While the product has received positive feedback for the value it brings to dental practices by keeping schedules full and confirmed, reducing no-shows and cancellations, engaging with patients, and streamlining operations to save time. Some users have expressed frustration with the lack of support from the company. Despite this drawback, Solutionreach is still highly valued by staff members and considered an invaluable tool in their daily clinic operations. Overall, Solutionreach offers an effective solution for improving office efficiency, enhancing patient engagement, and optimizing time management for dental practices and healthcare organizations alike.
Users frequently recommend utilizing Solutionreach's patient communication features fully, such as two-way texting, reminders, and recall. They also suggest taking advantage of the training videos and services like Conversations. Additionally, users recommend reaching out to Solutionreach's help desk for assistance and issue resolution. Overall, Solutionreach is highly recommended for its helpful features, ease of use, and excellent customer service. Many users highlight Solutionreach's great customer service as a key recommendation that sets it apart from other options in the market.
Attribute Ratings
Reviews
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June 30, 2021
Reach for another solution - avoid Solutionreach!
Score 1 out of 10
Vetted Review
Verified User
- Robust user interface and customizeable templates
- Wide range of features, creative e-communication strategies
- 2 way texting using your office phone number so it's readily identifiable to your clients
- Absolutely terrible responsiveness at all levels of the organization - a major issue left us unconnected to the system for weeks with no follow up once basic support was unable to resolve the issue. THis company does not care about its loyal customers (we were clients for well over 10 years before we finally pulled the plug due to dismal customer service).
March 11, 2021
Solutionreach has very poor support
Score 1 out of 10
Vetted Review
Verified User
- Currently have not examples of what they do well.
- When the texting works it is appropriate but when it fails we can't reach anyone to deal with the problem. Since 2/26/2021 the sync on their side has not functioned to update any patient calls based on new appointments. We have larger issues from a month ago of a mass task texting that went out unexpectedly. That was never authorized thus causing chaos and huge phone volume to our office. Again I have put in multiple requests for a return call regarding this matter. This has been over 1 month and have not received any return calls to manage this issue.
May 01, 2018
Solutionreach A+
- Automated outreach
- Customer service
- Tech support
- Cost
April 30, 2018
Best decision we made
Score 10 out of 10
Vetted Review
Verified User
- Conversations - the texting "app" is so easy to use and shows up as your office phone number so patients know who it is
- Easy to use
- Support for training was great!
- Training videos were recently added - that would have been my one suggestion!
April 30, 2018
Solutionreach is a valuable tool
- Communicate via text
- Communicate via email
- Automate our practice
- N/A
April 30, 2018
High five and Two thumbs up for Solutionreach
- Great customer service
- Ease of use, especially now with SR unplugged and the help center. They continue to help me learn and show me new things I may not have known.
- Communication, communication, communication!!! Excellent
- Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number.
- Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters.
April 26, 2018
The best of the best!
Score 10 out of 10
Vetted Review
Verified User
- SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
- You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
- This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
- Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.
- It does take some setup but the SR customer service team has not failed us yet and walk you through everything. I would gladly refer this company to any doctors’ office!
April 25, 2018
A text a day keeps the no-shows away!
Score 9 out of 10
Vetted Review
Verified User
- Sending out weekly, daily, and hourly appointment reminders via text, email and phone call.
- Their customer service reps are almost always available right when you need them, and are very easy-going and helpful.
- This service changes the game for our office! It sets us apart from many other offices who can't offer the services that we can with SR. I mean how many of you can currently TEXT your dental office directly?! We can! :)
- Although I absolutely love SR conversations, it still has quite a few bugs. One example would be showing a message pop up over and over, even though you've already viewed it.
Score 9 out of 10
Vetted Review
Verified User
- Very user-friendly portal. Their dashboard allows us to quickly see how well Solutionreach is running.
- Daily Schedule management. By integrating with our Patient Management System, we are able to pull up the daily schedule on the Solutionreach website and it allow us to see what information we still need to gather from the patient in order to best communicate with them.
- Solutionreach Smart Reviews has allowed us to generate higher ratings on Google, Yelp, and Facebook.
- The Newsletters can still use some improvement. The templates available are difficult to use and are hard to customize.
- Newer features still have lots of bugs when they are released. While we can understand this is what happens with all new products, the turn around time to get a new feature to where it needs to be seems longer than average.
April 25, 2018
Reach for Solutionreach!
- Customer service is amazing.
- Helps our clinic manage our time more efficiently by taking out a lot of busy but necessary tasks.
- Allows us to communicate more effectively with our patients in ways that are more convenient for both them and our clinic.
- The only issue we have had is Solutionreach (SR) communicating with our PM software but the issue has been fixed by SR when the problem arose.
April 25, 2018
Greatest PRM Ever
Score 10 out of 10
Vetted Review
Verified User
- SR Surveys is great for getting feedback from the patients on their visit and if there are any areas that we need to work on.
- SR Reviews has made it super simple for patients to leave us a review on Yelp and Google.
- Being able to make criteria groups to send focused messages and newsletters to is also a benefit.
- Solutionreach is great at fixing areas that are lacking. I was having difficulty creating a criteria group based on diagnosis code and I called and spoke with Taylor and the staff at Solutionreach was able to correct this and I am now able to create the criteria group I wanted based on patient diagnosis codes.
April 25, 2018
Seeeee my Review :)
Score 10 out of 10
Vetted Review
Verified User
- The customer service is just phenomenal. They are always bubbly and ready to help.
- They keep updating and upgrading their products. Constantly coming out with new stuff.
- Can't thing of anything.
April 24, 2018
Solutionreach at your reach
Score 10 out of 10
Vetted Review
Verified User
- Confirming your already scheduled appointments. They will continue to reach out on your behalf to your patients/clients until they receive confirmation that they will be at their scheduled time.
- Helping to fill openings in your schedule. By using the SR schedule feature you are able to add a simple schedule now feature on your web page as well as in all your correspondence with patients. This makes it simple for them to get the appointment booked while they are lounging at home at more convenient times then what you may be available to call.
- SR conversations is also a wonderful way to reach out to your patients. In today's world just about everyone uses smart phones and prefers the quick text message to the phone call. This system allows you to do just that with your patients on a secure network.
- I honestly have not had an experience with Solutionreach yet that has caused me to feel there is any area that needs to be done differently.
Score 10 out of 10
Vetted Review
Verified User
- For confirming appointments there are multiple options on how the message can be delivered and what the message says.
- SR Reviews is a great option to get feedback on your business. It is great that they already have a template made up and all you have to do is press send.
- I REALLY wish that SR Reviews were more financially friendly or even included in our package. It was a great feature that we just did not want to pay for.
- The group message area could use some attention. I have had multiple messages not go out and then I had to take the "long way" around to get them to send.
April 24, 2018
We LOVE Solutionreach!
- Quick Customer Service (chat or phone)
- Great announcements of new products (emails and webinars)
- Improving Smart Reviews function - showing more info in the report
- When patients cancel their appointment the day of it takes a while for the system to refresh and they sometimes still show up in the Schedule/Action List and therefore sometimes still receive Smart Review requests
April 24, 2018
Solutionreach Texting Services
Score 9 out of 10
Vetted Review
Verified User
- Appointment reminders
- Campaigns for outreach
- Attentive to respond
- More features
- Pricing
- More integratino
April 24, 2018
We Love Solutionreach!
- Sends automated appointment reminders
- Makes scheduling a breeze
- Allows patients to write reviews as soon as they leave the office
- When patients disable text or email reminders, even if it's an accident, we can not re-enable them. We have to send an email for them to change their preferences. It isn't terrible, but it would be quicker if we could fix it for them.
April 17, 2018
Want an innovative and cutting edge company to enhance your medical office? Solutionreach is the best!
- Training. Always available to help!
- Webinars that introduce and describe new services or best practices on how to utilize their services period.
- Knowledgeable team with various roles,skills, and expertise to maintain a well oiled machine!
- An interface that works well with our system. having to call for technical support RARELY happens.
- An online tutorial of step by step instructions on how to do some of the tricky things like get group messages to function the way we want.
April 17, 2018
Multi-Functional Advanced PRM Software
- English to Spanish translations
- Online scheduling
- 2 Way texting
- Recare reminders
- Appointment reminders
- Newsletters
- There are some things that are a little hard to use. For example, they have incorporated a "Pre-Med" reminder and "Pre-visit Instructions" that is difficult to figure out how to set it up, even with help. It should be more streamlined to where reminders are geared toward specific procedures automatically.
- I wish it sent patient's TX plan info and educational videos
- There is an immediate reminder, but it's not very immediate it's only when it syncs, every 2 hours. SO if there are changes in appointment dates or times, there isn't an immediate message sent out.