TrustRadius Insights
SpaceIQ is a versatile software that has become an essential tool for facilities and real estate teams around the world. By simplifying …
Overview
What is SpaceIQ?
SiQ by iOFFICE + SpaceIQ is an IWMS / CAFD solution supplying facilities managers with space planning and move management support, as well as real estate forecasting. SpaceIQ was acquired by the We Company (WeWork) in summer 2019, then acquired…
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| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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SpaceIQ is a versatile software that has become an essential tool for facilities and real estate teams around the world. By simplifying the seating arrangement of new hires and executing office moves across multiple locations, SpaceIQ has proven to be a game changer in space management. The software eliminates the need for paper CADs and manual map updates, saving countless man hours and streamlining processes.
Employees, both new and old, find it easy to navigate complex office buildings with hundreds of meeting rooms, thanks to the intuitive interface provided by SpaceIQ. With just a few clicks, re-assigning seating charts and finding available space for any group at any time becomes effortless. This eliminates disorganized meeting structures and optimizes space management within the organization.
What sets SpaceIQ apart is its seamless integration with the company's single sign-on provider, making it simple to use and vital for a growing company. The software provides an up-to-date interactive resource for staff to navigate the office, book conference rooms, submit tickets, and more. Compared to using traditional PDF maps on the intranet, SpaceIQ has significantly improved the internal experience for staff members.
On the backend, SpaceIQ has modernized and scaled the processes for managing maps, space, and teams. The lead person in charge of space management estimates that SpaceIQ saves them 4-8 hours per week by providing automated solutions. This allows them to focus on forecasting and finding creative solutions for the company's challenges.
SpaceIQ is not limited to just the Facilities team; it is used across the entire organization to manage seating in multiple facilities with over 500 employees. Individuals can use SpaceIQ to book hoteling desks and meeting rooms, while managers can allocate workspaces globally and assign spaces to individuals or teams. With its user-friendly interface, SpaceIQ is intuitive and easy to learn, especially for those familiar with reading floor plans. The company even provides 1:1 training for first-timers, ensuring a helpful and friendly learning experience.
In sum, SpaceIQ is invaluable for companies looking to simplify their space management processes. From the initial onboarding of new hires to the seamless execution of office moves, SpaceIQ offers a comprehensive solution that enhances efficiency and organization. By providing real-time information and automating tasks, SpaceIQ empowers employees and improves the overall workplace experience.
Simplifies Internal Moves and Reorgs: Several users have found that SpaceIQ greatly simplifies and improves the process of executing internal moves and reorganizations. It helps them organize their locations, easily find where their people sit in each building, and assists their IT team in delivering items and assisting employees with any issues.
Enhances Employee Communication: Many reviewers appreciate how SpaceIQ provides a great employee tool to find out where coworkers sit, allowing secretaries to deliver packages faster. The software's organized building maps, including the locations of fire extinguishers and cameras, greatly assist teams in knowing immediately where everything is located in their many buildings.
Streamlines Onboarding Process: Numerous users have mentioned that SpaceIQ accelerates the onboarding process for new hires, saving time and reducing confusion. They highlight its ability to easily search for people and rooms, which makes sharing space much easier. Additionally, having knowledge of who is where and when they will be there contributes to keeping the office running smoothly on all fronts.
Customer Service Response Time: Some users have expressed dissatisfaction with the response time of the customer service. According to these users, it has taken a while for them to receive a response back on the conversation feature.
Steep Learning Curve: One user found it difficult to get their bearings at first, suggesting that the software might have a steep learning curve. This indicates that new users may face challenges in understanding and using the software effectively.
Confusing User Provisioning: Users have described user provisioning as confusing and difficult to use. This suggests that there is room for improvement in making this process more intuitive and user-friendly.
Users commonly recommend the following based on their experience with SpaceIQ: Validate the initial setup and ensure its usefulness by involving end users in the process. This helps to ensure a well-structured office space mapping tool.
Utilize the efficient search function within the office map solution to easily locate spaces on any floor.
Consider downloading the app for a more convenient and user-friendly navigation experience. Some users also suggest exploring integration options with meeting booking room systems or calendars.
It is worth noting that some users mention not expecting extensive additional functionality beyond a decent-looking interactive seating chart, but they appreciate that it gets the job done. Others recommend trying out SpaceIQ through a trial period before making a purchasing decision.
Generally, users express satisfaction with SpaceIQ as a great product at an affordable price and appreciate the assistance provided by helpful representatives. They highly recommend evaluating SpaceIQ for its appearance and functionality as a space planning solution.
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Reviews
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February 25, 2020
Great platform
Score 10 out of 10
Vetted Review
Verified User
SpaceIQ is used across our whole organization, at 4 different facilities. The software is great for managing seating in a large
company, with over 500 employees and multiple facilities. It is also useful for individuals to book hoteling desks, meeting rooms, etc.
- The map editor and floor map, in general, are extremely user friendly.
- The site has a great look and feel to it.
- I haven't found anything I dislike so far.
September 13, 2019
Vital for start ups in hyper growth mode
SpaceIQ is super simple to use and vital for a company that is experiencing growing pains. We have to rearrange desks nearly once a month so to find anyone in our company, you need an up to date map like SpaceIQ. It's been very user-friendly integrates with Okta which is great.
- Integrates with Okta
- Easy to search for people/rooms
- Color coding helps to navigate fast
- Color coding can be confusing
- UI could be a little more polished
- No other negatives.
Our company uses SpaceIQ for managing our employee workspaces. It helps us allocate spaces globally. I appreciate the ability to assign spaces to individuals or to teams. If you're already familiar with reading floorplans, the software is quite intuitive and easy to learn. I appreciated the company also set up 1:1 time to teach functionality for first-timers. The trainer was super helpful and friendly.
- Assigning workspaces to teams
- Occupancy stats at-a-glance
- Assigning workspaces to indiviuduals
- "Lassoing" areas or groups of spaces to bulk assign
- Overriding integrated metadata for individuals or teams
- Color-coding could be improved
May 17, 2019
Great Functionality and Support
We use SpaceIQ across multiple office buildings in multiple cities. Each office space houses several hundred employees and has 50+ conference rooms. We integrate SpaceIQ with our single sign-on provider using SAML.
- Flexibility for growth. The ability to add new spaces and locations is easy.
- SAML support is really easy to set up and very nice to use to get into the application quickly to find where someone is located.
- Customer Support is quick to respond and always makes sure that your issues and questions have been fully resolved.
- User provisioning is a little confusing and difficult to use.
- Being able to edit a user’s information is limited.
May 10, 2019
Have Loved Our Experience With SpaceIQ
I am part of our Facilities and Real Estate team and we use SpaceIQ every day. We mainly use it for the seating of new hires and executing moves in the office at our many locations around the world. It has simplified our processes for this greatly. The days of paper Cad's and having to walk around the office to update maps are over. The number of man hours that SpaceIQ has saved us already is unmeasurable.
- SpaceIQ has greatly simplified and improved the process of executing internal moves and reorgs at our many locations.
- SpaceIQ has helped us organize our locations when it comes to where our people sit and are located in each building so that we can easily find them. This allows our IT team to deliver items or get to our employee's desks to assist them with any issues. It also allows our secretaries to deliver packages faster and is just a great employee tool to find out where coworkers sit.
- We have been able to organize our building maps with SpaceIQ. From fire extinguishers to camera locations. It has helped our team organize our building maps greatly and be able to pull a map up and know immediately where anything and everything is located in our many buildings.
- They can improve a bit on the response time of their customer service.
- The conversation feature can sometimes take a while to receive a response back on.
I love how easy this makes it for new and older employees alike to navigate an office building that has hundreds of meeting rooms. It is also incredible for re-assigning seating charts and finding availability of space for any given group at any given time. It is solving disorganized meeting structure and space-management in an amazing way.
- New Hires and onboarding processes are accelerated greatly.
- It saves time and confusion and keeps the office running smoothly on all fronts.
- Sharing space is much easier when you know who is where and when they will be there (etc).
- It can be difficult to get your bearings at first, but overall was a great user experience.
April 29, 2019
SpaceIQ will make your life easier!
Score 9 out of 10
Vetted Review
Verified User
The ultimate goal is that SpaceIQ will be at the hands of every employee because it will add value and ease to all but currently being utilized by every office manager and some department heads. The software has been a game changer for our space management need! Not only does the platform make it simple to manage your office(s) floor plan it provides insights to help you plan ahead and allows for you to hold hiring managers accountable to keep their teams seating areas up to date without adding a heavy burden to their workload. It's user-friendly and the dashboard and seating floor plans are clean and simple with great detail.
- Great Customer Support
- User-friendly dashboards on desktop and mobile
- Ease on onboaring to the software
- More training and onboarding resources detailed on site to make it easier for new employees to learn the ins and outs of the site
April 29, 2019
Simplifies our staff metrics!
Score 10 out of 10
Vetted Review
Verified User
We use SpaceIQ in onboarding and offboarding process to keep track who is physically at all of our locations across the nation. We have offshore and onshore employees, work at home employees, consultants, interns, full time employees--a lot of tiers! Things can get confusing pretty quickly so SpaceIQ is a wonderful tool to help us monitor who is physically in house. We also use its downloadable Excel spreadsheet function to compile employee lists that aids us when we must take roll call during our practice emergency evacuation drills since we are located in skyscrapers. SpaceIQ also has it where you can segment by location, by job title, by department, so whenever we need to look up someone quickly or see who works alongside someone else, we can use this software to gather that information.
- Great at segmenting by location (even floor), department, job title, etc.
- Provides a bird's eye view of offices across the nation for us.
- Easy drag and drop editor lets us easily reorganize.
- They assign us a very helpful account rep who is always able to assist and update things.
- Look prettier beyond black and white layouts.
April 05, 2019
SpaceIQ: Space Planning Software for the New World!
For most of our staff, they now have an interactive, searchable resource for navigating our space, booking conference rooms, submitting tickets, and more using the SpaceIQ web and mobile apps. The leap in internal experience for our staff is massive over searching through pdf maps posted on our internal intranet.
On the back end, our processes were outdated and not scale-able in regards to managing our maps, space, and teams. As the lead person in charge of space management, SpaceIQ has been saving me approximately 4-8 hours per week by providing solutions for what I used to have to do manually. It has allowed me to focus so much more on getting out in front of and forecasting for the challenges of our growing company, as well as finding creative solutions without fighting technology to get there.
On the back end, our processes were outdated and not scale-able in regards to managing our maps, space, and teams. As the lead person in charge of space management, SpaceIQ has been saving me approximately 4-8 hours per week by providing solutions for what I used to have to do manually. It has allowed me to focus so much more on getting out in front of and forecasting for the challenges of our growing company, as well as finding creative solutions without fighting technology to get there.
- Finally, someone has delivered the Apple-level experience to the Space Planning software solutions industry. The way things looks, operate, and feel allows our staff, from admin to viewer-level user, the ability to easily navigate and efficiently interact with our space.
- Both the web and mobile apps are head and shoulders above what we found in the market, without much exception.
- They have proven to be extremely responsive from a customer service standpoint, and impressively agile in implementing new features and enhancements.
- There isn't a ton to dislike about the software, but there are a few refinements and small touches regarding how the moves engine allows for future plans to be created and maintained that I'd like to see. These smaller things are more the cherry on top of an already delicious sundae.