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Spiceworks Help Desk

Spiceworks Help Desk

Overview

What is Spiceworks Help Desk?

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking…

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Learn from top reviewers

Jeetendar Kumar's Review

Rating: 10 out of 10
July 11, 2025
IncentivizedVetted ReviewVerified User
I have worked on Sspiceworks Help Desk's two features , first to create and manage tickets and secondly I used to manage inventory of all IT equipment's.
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Jeetendar Kumar
Analyst - Information Technology
IT Analyst
SIUT
Spiceworks Help Desk3 years of experience

Great Helpdesk Software on a Budget

Rating: 10 out of 10
October 31, 2024
IncentivizedVetted ReviewVerified User
we have used Spiceworks Help Desk as our helpdesk and inventory software as you cannot beat the price (free) and it works as well as software we were paying over $100 a month ...
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Edwin Harrison
C-Level Executive - Information Technology
CTO
CareFirst Medical Management
Spiceworks Help Desk10 years of experience

Streamlined IT Support Excellence

Rating: 9 out of 10
September 21, 2023
Vetted ReviewVerified User
Spiceworks ticketing tool has great advantage to track day to day issues related or service request related tickets, User interface was much easy and has multiple options to e...
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Sandeep Reddy
Engineer - Information Technology
System Support Engineer
Novel Office
Spiceworks Help Desk2 years of experience

Spiceworks, the T-Rex of Help Desks.

Rating: 10 out of 10
April 27, 2021
IncentivizedVetted ReviewVerified User
Currently we use three different Spiceworks help desks for three different departments. It started for IT use and eventually our Facilities team and Merchandising team both wa...
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Mike Goularte
Technician - Information Technology
IT Technician
Briarpatch Food Coop
Spiceworks Help Desk7 years of experience

Spiceworks Help Desk Review

Rating: 9 out of 10
April 26, 2021
IncentivizedVetted ReviewVerified User
Spiceworks Help Desk is used to manage our entire IT helpdesk operation. Users across the entire company access it to submit helpdesk tickets, make purchase requests, and chec...
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Joe Foran
Director - Information Technology
Director Of Information Technology and HIPAA Privacy Officer
Continuum of Care
Spiceworks Help Desk15 years of experience
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Pricing

View all pricing

All Tiers

Free

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Spiceworks Help Desk Demo

YouTube
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.2
Avg 8.2

Self Help Community

Features that allow customers to self-service for support issues.

8.4
Avg 8.0

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

8.4
Avg 8.0
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Product Details

What is Spiceworks Help Desk?

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.

Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and was backed by multiple investors, notably Goldman Sachs. In 2019 Spiceworks was acquired by Ziff Davis, a division of J2 Global. It is now a J2 Global company, operating under the name Spiceworks Ziff Davis.

Spiceworks Help Desk Video

Spiceworks Help Desk Overview

Spiceworks Help Desk Competitors

Spiceworks Help Desk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually. Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.

BMC FootPrints, BMC Helix Remedyforce, and Pulseway are common alternatives for Spiceworks Help Desk.

Reviewers rate Ticket creation and submission and Ticket response highest, with a score of 10.

The most common users of Spiceworks Help Desk are from Mid-sized Companies (51-1,000 employees).
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Reviews From Top Reviewers

View all reviews
(1-5 of 44)

Spiceworks - Great IT Tool

Rating: 9 out of 10
Incentivized
June 13, 2014
Verified User
Program Manager in Information Technology
Information Technology and Services Company, 501-1000 employees
Vetted Review
Verified User
Spiceworks Help Desk
2.5 years of experience
Use Cases and Deployment Scope
Spiceworks is being used by our information technology department to better service our county. We use it for its ticketing system as well as its inventory system. The ticketing system allows for easy customization and allows user to enter tickets through a ticket portal that ties into their window's credentials. The Inventory system does periodic network scans of many devices from PCs and printers to network switches.
Pros
  • Great Ticketing system
  • Great Inventory System
  • Awesome Community of IT professionals willing to help you with issues.
Cons
  • Because this is a free software there are periodic required upgrades that have to be done.
  • Some required updates change how the program reads some code so custom codes may have to be re-done
Likelihood to Recommend
The program is designed for an IT department. It may work for other departments but not as well.

Spiceworks has done more for my IT department than any two or three other software packages combined, and all for free.

Rating: 10 out of 10
Incentivized
June 06, 2014
CJ
Chris Johnson
Systems Administrator
Withers & Ravenel (Civil Engineering, 51-200 employees)
Vetted Review
Verified User
Spiceworks Help Desk
4 years of experience
Use Cases and Deployment Scope
We use Spiceworks within the company as an asset management/discovery tool for all of our networking and computing equipment. It's the primary inventory for our desktop and mobile PCs and tablets and software licenses. It automatically discovers and inventories anything attached to your network, and you can also add in other devices to the database as well. It has a very robust help desk built in, and it has tools to put its users directly in touch with vendors and re-sellers for quotes on hardware, software, and services. The community forums are an invaluable resource because it puts IT professionals in touch with each other to share advice, support, software and hardware reviews, and user generated scripts and plugins, etc. The software itself is invaluable, and the community is second to none when it comes to getting real answers from real IT professionals.

With Spiceworks, I can solve computer problems from start to finish. For example, a user submits a ticket to Spiceworks Help Desk, then I use Spiceworks Inventory to compare his computer to similar machines and to see what software is installed that could be causing problems, I can go to the Spiceworks Community forums to get advice on how to solve the problem or to read product reviews, and then I can even get quotes from vendors for the replacement parts or new software, all without having to leave Spiceworks.
Pros
  • Help desk software is easy to set up and manage and has a user portal with room for a FAQ or self-support as well as a robust ticketing system.
  • Network inventory discovery in Spiceworks is better than many expensive solutions that I've used, and it's completely free.
  • I get quick answers to complicated questions in the community forums. Many IT Superheroes are more than happy to help you out with technical problems or offer up advice.
  • With Spiceworks, I can solve computer problems from start to finish. For example, a user submits a ticket to Spiceworks Help Desk, then I use Spiceworks Inventory to compare his computer to similar machines and to see what software is installed that could be causing problems, I can go to the Spiceworks Community forums to get advice on how to solve the problem or to read product reviews, and then I can even get quotes from vendors for the replacement parts or new software, all without having to leave Spiceworks.
Cons
  • There has been talk of adding a Wiki feature to SpiceWorks, which I think would be a great addition.
  • Only runs on Windows. It will automatically discover and inventory any OS, but the software itself must be hosted on Windows.
Likelihood to Recommend
Very useful for small and medium businesses, MSPs, and large enterprises with small IT departments for organization and inventory, help desk, etc.

We run Spiceworks on our antivirus management server (VM), it doesn't need anything too powerful but it can be a little slow at times if you're running on a slower host.

Many people seem to only use the help desk feature, or only participate in the community, etc. so even if you don't use the entire package, there is something that everyone in IT will find useful in Spiceworks.

Spiceworks tool for inventory auditing of hardware and software

Rating: 9 out of 10
Incentivized
February 19, 2020
Verified User
Administrator in Information Technology
Retail Company, 201-500 employees
Vetted Review
Verified User
Spiceworks Help Desk
4 years of experience
Use Cases and Deployment Scope
The IT Dept is using Spiceworks. It provides us with a great level of detail right down to the memory in a workstation or laptop. The tool provides us with all the information we need to make informed decisions about hardware and software on any of our devices.
Pros
  • Excel Inventory Reports
  • Reports with Hardware details
Cons
  • Inventory report interface for creation
  • Scheduling could be more enhanced for automatic e-mails.
Likelihood to Recommend
The Spice works tool is excellent for companies on a tight budget to get an inventory of assets for hardware and software inventory. The ability for us to customize the reports allows us to create custom-tailored ones for different departments if they want to view all their current hardware inventory.

Spiceworks: The Basics & More

Rating: 10 out of 10
Incentivized
September 16, 2016
RB
Richard Bird
IT Software Administrator
Rowmark, LLC (Plastics, 201-500 employees)
Vetted Review
Verified User
Spiceworks Help Desk
8 years of experience
View profile
Use Cases and Deployment Scope
We use Spiceworks across our organization. We primarily use it as a help desk and ticketing system. We also use some of the other inventory and reporting features and have considered using other third party applications with Spiceworks. It has provided users with a single point to report IT issues and provided us in IT with a great way to track ticket issues and our time spent in different areas.
Pros
  • Help Desk
  • Reporting
  • Inventory
  • Vendors
Cons
  • Ticket templates for when users submit different types of tickets or a different template with different questions/fields could be used.
  • Recurring tickets on a schedule for maintenance type items.
  • Ticket workfows (not just checklists) for things like employee onboarding and exiting where different tasks & steps are preassigned to different techs with parallel & consecutive processing flow options.
Likelihood to Recommend
Help Desk is great!
Inventory is pretty good.
Monitoring is a bit weak.
Vendor/Purchasing is weak, but great vision.

Spiceworks, Where IT goes to work

Rating: 10 out of 10
Incentivized
June 06, 2014
JM
Jennifer Metcalf
Systems Analyst II
Clayco (Construction, 501-1000 employees)
Vetted Review
Verified User
Spiceworks Help Desk
3 years of experience
Use Cases and Deployment Scope
The IT department uses Spiceworks as our ticketing software for internal support. We were looking for somthing to replace the very bulky ticketing software we had been using.
Pros
  • But it's created and supported as if it was a very expensive program.
  • Web-based. Got a browser? You can get your tickets.
  • MUCH. INFORMATION. If you know a little SQL, you can get it to tell you just about anything about your network.
  • Community. Adjacent to the program is a flourishing community of, I think at this point, over 5 million users. Reviews, how-tos, vendors, anything you could need in a forum, plus a plate of bacon.
  • Access to devs. Not only is their support great, but through the community, you can get some access to the developers. I'm currently bugging them over some feature requests. :)
Cons
  • Plug-ins. There are a few features, like nesting sub categories when creating a ticket that you would expect to be standard, but are only supported by plugins. It's not fun when you depend on a feature you get from a plugin, and the creator stops working on it.
  • SQLite isn't my favorite thing in the world, but it's what I have to fight to write custom reports.
Likelihood to Recommend
I started using this for a small amount of users, and it worked great. At my current company, we have significantly more users and it still works great.
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