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Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually. Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.https://media.trustradius.com/product-logos/0l/fc/34XZ7H18O1T7.PNGSpice Up Your IT Department with Spiceworks.We use Spiceworks in a variety of ways: helpdesk ticketing and tracking, inventory tracking and management, as well as a trouble shooting tool and to submit purchase requests.,Helpdesk ticketing. Spiceworks does this very well - plenty on modules and plug ins to support just about anything you want to do. You can also write your own! Inventory management is another thing thing Spiceworks does pretty well. Right down to what software and software keys are on each machine. It's not the end all be all but it does a good job and it's free. The community! Wow the community is amazing. Supportive quick and quick to respond with valid answers. I rarely wait more than an hour before someone has responded with something valid.,The network map isn't the greatest. You need to spend some time to lay it out correctly. It also seems to be wiped out with each new update. Can be sluggish when using IE.,9,Spiceworks software doesn't "cost" anything. That doesn't mean it's free. There is the cost of time to learn the software, which isn't very long or difficult. The helpdesk system in Spiceworks has greatly increased our IT team's productivity and accountability. The inventory tracking is a nice tool to see what software you have out there.,BMC Track-It,2005,5,help desk network scanning inventory,10,Implemented in-house,Change management was minimal,9,8,Most of it. The install is 1 click done.,the network map isn't the greatest.,Yes,9,10Spiceworks has done more for my IT department than any two or three other software packages combined, and all for free.We use Spiceworks within the company as an asset management/discovery tool for all of our networking and computing equipment. It's the primary inventory for our desktop and mobile PCs and tablets and software licenses. It automatically discovers and inventories anything attached to your network, and you can also add in other devices to the database as well. It has a very robust help desk built in, and it has tools to put its users directly in touch with vendors and re-sellers for quotes on hardware, software, and services. The community forums are an invaluable resource because it puts IT professionals in touch with each other to share advice, support, software and hardware reviews, and user generated scripts and plugins, etc. The software itself is invaluable, and the community is second to none when it comes to getting real answers from real IT professionals. With Spiceworks, I can solve computer problems from start to finish. For example, a user submits a ticket to Spiceworks Help Desk, then I use Spiceworks Inventory to compare his computer to similar machines and to see what software is installed that could be causing problems, I can go to the Spiceworks Community forums to get advice on how to solve the problem or to read product reviews, and then I can even get quotes from vendors for the replacement parts or new software, all without having to leave Spiceworks.,Help desk software is easy to set up and manage and has a user portal with room for a FAQ or self-support as well as a robust ticketing system. Network inventory discovery in Spiceworks is better than many expensive solutions that I've used, and it's completely free. I get quick answers to complicated questions in the community forums. Many IT Superheroes are more than happy to help you out with technical problems or offer up advice. With Spiceworks, I can solve computer problems from start to finish. For example, a user submits a ticket to Spiceworks Help Desk, then I use Spiceworks Inventory to compare his computer to similar machines and to see what software is installed that could be causing problems, I can go to the Spiceworks Community forums to get advice on how to solve the problem or to read product reviews, and then I can even get quotes from vendors for the replacement parts or new software, all without having to leave Spiceworks.,There has been talk of adding a Wiki feature to SpiceWorks, which I think would be a great addition. Only runs on Windows. It will automatically discover and inventory any OS, but the software itself must be hosted on Windows.,10,FREE, so the only investment was the time it takes to install and configure, which can be done in an afternoon. Spiceworks Help Desk has greatly reduced the time it takes to address and solve users' problems, and to keep a record of all help desk activities. Network/PC/Hardware/Software Inventory used to be very time consuming and was often inaccurate. Spiceworks does inventory for you, so it's always accurate and up-to-date. Spiceworks will notify me when one of my network resources stops responding to pings, which allows me to quickly address problems before they can have a negative impact on our business.,Sysaid,Mediawiki,Liferay,nmap,10,2,2,Help Desk Inventory Management Knowledge Base Community support forums Offline device notifcation,In addition to hardware and software inventory, I've used Spiceworks to keep track of contact information for vendors, service providers, utility contractors, etc. The community has grown at an unexpected rate, and keeps getting better every day.,More reliance on the help desk for ticketing. Right now users initiate support through telephone, email, walk-in, etc. so many times a support ticket is never created. If our company keeps growing, we'll be relying much more heavily on the help desk than we are now. Help desk portal can be a great tool for self-support and FAQ before users submit a ticket, but we haven't done much to implement that yet.,Implemented in-house,No,After inventory scans, network devices sometimes show up incorrectly or not at all if they're not configured properly.,10,Inventory is very easy, and there are great articles about configuring your devices to make sure Spiceworks can accurately scan them. The community is one of the most helpful and professional support forums that I've ever been a part of. Many major IT companies are involved in the community, so you can often speak directly to a representative of the company whose product or service you're having trouble with or researching. Help desk is much better than the previous (paid) help desk software that we had been using before Spiceworks.,The only difficulties I've experienced with Spiceworks is related to automatic scans of network devices. Some devices don't show up properly in the inventory. This is usually something that can be fixed by changing settings on that device.,Yes, but I don't use it,10,Yes,Each upgrade has many bug fixes and improvements.,More integration with out systems on our network. I'd like to see a Wiki implemented, I've heard that this feature may be on the way.,No,NoSpiceworks, Where IT goes to workThe IT department uses Spiceworks as our ticketing software for internal support. We were looking for somthing to replace the very bulky ticketing software we had been using.,But it's created and supported as if it was a very expensive program. Web-based. Got a browser? You can get your tickets. MUCH. INFORMATION. If you know a little SQL, you can get it to tell you just about anything about your network. Community. Adjacent to the program is a flourishing community of, I think at this point, over 5 million users. Reviews, how-tos, vendors, anything you could need in a forum, plus a plate of bacon. Access to devs. Not only is their support great, but through the community, you can get some access to the developers. I'm currently bugging them over some feature requests. :),Plug-ins. There are a few features, like nesting sub categories when creating a ticket that you would expect to be standard, but are only supported by plugins. It's not fun when you depend on a feature you get from a plugin, and the creator stops working on it. SQLite isn't my favorite thing in the world, but it's what I have to fight to write custom reports.,10,It takes a lot less time to open tickets,Track-it and Service Center,10,Implemented in-house,No,Change management was minimal,Learning how to get a third-party plugin to play right.,10,10,Yes,Every time I have contacted support (which has not been often), I have gotten wonderful support. Quick response times, coherent and detailed explanations, and they stick it it out until you're happy.,Creating/working with tickets Inventory Reporting Everything,writing custom reports in SQLite,Yes,10Spiceworks ReviewSpiceworks is being used by our IT department only, currently. We installed it initially to use it to inventory our network. We have recently started using it for service monitoring and various other uses via plugins and add-ons.,Network device inventorying. Locating new devices and rogue devices. Inventorying installed software to maintain compliance with guidelines. Keeping up with hardware specs for life-cycle management. Identifying unusual network traffic. Keeping up with server up-time and alerting if a server or cloud service is down. Asset location tracking. Verifying Warranty information on brand name PCs.,Their help desk feature, while robust, tends to be a little quirky for end users.,9,Most parts of Spiceworks are Free, so how can one complain about that!,,Zendesk, Power Admin PA Server Monitor,,4,Device Inventory management Rogue Device detection Network Mapping Identification of Applications on Workstations. Workstation hardware specifications analysis.,Lifecycle management of Workstations,Looking into the helpdesk features which appear quite robust. Internal FAQ and Knowledgebase.,10,No,Price Product Features Product Usability Product Reputation Third-party Reviews,Would not change this process,Implemented in-house,No,Change management was minimal,The fact that it cannot use Microsoft SQL for its db, but instead it self-install it own little SQL lite. This makes it difficult for us to use with our primary reporting server/service.,8,No,10,No,Setup,Overall the product is simple to set up and get up and running in a minimal amount of time.,I wish Spiceworks would support installation on Microsoft SQL as opposed to forcing the use of its built in SQL-lite which makes reporting outside of the UI difficult at best.,8Ideal helpdesk tool for SMBSpiceworks is great for tracking helpdesk requests from start to finish. Inventory (tracking networked and other assets) suffices for SMB / SME but gets unwieldy in larger environments. SMB / SME provider community is very helpful.,The search function does not support boolean logic and is a bit lacking. Knowledge base needs work in search and sharing.,Saving several thousand dollars per year and accomplishing the same.,10,8,60,1,IT Helpdesk,,,Implemented in-house,8,Self-taught,Easy, but the on-line videos are helpful from a how-to-use perspective.,No,7,8,10,8,All SNMP enabled devices. Windows servers and workstations.,N/A
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Spiceworks
193 Ratings
Score 8.4 out of 101
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Spiceworks Reviews

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Spiceworks
193 Ratings
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Score 8.4 out of 101

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Score 10 out of 10
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Implementation

10
Minimum system requirements for the Spiceworks server will work for small networks, but larger networks with thousands of devices will need a much faster host computer for Spiceworks.
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April 04, 2016

Spiceworks Review

Score 9 out of 10
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Implementation

8
The fact that it cannot use Microsoft SQL for its db, but instead it self-installs it own little SQL lite. This makes it difficult for us to use it with our primary reporting server/service.
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Feature Scorecard Summary

Organize and prioritize service tickets (22)
7.9
Expert directory (19)
7.7
Subscription-based notifications (18)
8.2
ITSM collaboration and documentation (18)
7.6
Ticket creation and submission (22)
8.7
Ticket response (21)
8.9
External knowledge base (19)
9.0
Internal knowledge base (18)
7.9
Customer portal (19)
8.5
IVR (7)
8.9
Social integration (14)
7.7
Email support (18)
8.9
Help Desk CRM integration (14)
7.6

About Spiceworks

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.

Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.

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Spiceworks Technical Details

Operating Systems: Unspecified
Mobile Application:No