Spiceworks Reviews

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204 Ratings
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Score 8.6 out of 100

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Reviews (1-25 of 65)

Dan Sarauer | TrustRadius Reviewer
April 01, 2020

Spiceworks, all the spice and none of the heartburn.

Score 9 out of 10
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Likelihood to Recommend

For someone who is looking to get a ticketing system in place rather than having to sift through troubled users' emails, Spiceworks is perfect and the price is right. It's also a great tool to take inventory and stock of what you have in place and are deploying. It lacks in having detailed metrics because it relies on the technicians to do the time logging.
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Barrett Ford | TrustRadius Reviewer
February 18, 2020

Spiceworks is a great free option

Score 9 out of 10
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Likelihood to Recommend

Spiceworks is great for places with small tech budgets. Its free version is great to use, especially as a ticket system to keep things efficient in the office. The inventory section can be super useful in smaller networks. In larger companies, it would be better to use the paid version and have a tech dedicated to running the server.
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Sam Othman | TrustRadius Reviewer
January 15, 2020

Great Free Product

Score 6 out of 10
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Likelihood to Recommend

Spiceworks is a good free suite but there are better paid alternatives that can do a lot more. It is useful for basic inventory but if you want remote management or app/Windows updating and all that sort of thing, Spiceworks can't offer it. It is great for managing smaller environments but as we started to grow, we started to outgrow Spiceworks. It does have some good features such as warranty lookup which has been handy but if you are larger than 100 endpoints and want more features, you would want to look at products with more functionality.
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Jewitt Bradley | TrustRadius Reviewer
January 24, 2020

Spiceworks

Score 10 out of 10
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Likelihood to Recommend

The contract function helps you stay up to date with vendor contracts. Also the help desk is a very useful function that continues to get better and it is a free utility along with inventory, remote desktop, network scanning, and a host of other features that help one-man shops to small businesses.
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Jamie Abraham | TrustRadius Reviewer
January 16, 2020

Spiceworks, can't miss!

Score 10 out of 10
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Likelihood to Recommend

Spiceworks will help you remain relevant and help get you up to speed in the ever changing technical landscape. It is well suited to anyone within the IT community, whether you are a beginner or an old dog. The topping on the cake has to be the Spiceworld Event held annually.
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Anonymous | TrustRadius Reviewer
February 19, 2020

Spiceworks tool for inventory auditing of hardware and software

Score 9 out of 10
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Likelihood to Recommend

The Spice works tool is excellent for companies on a tight budget to get an inventory of assets for hardware and software inventory. The ability for us to customize the reports allows us to create custom-tailored ones for different departments if they want to view all their current hardware inventory.
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Anonymous | TrustRadius Reviewer
January 23, 2020

Spiceworks Works!

Score 6 out of 10
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Likelihood to Recommend

Spiceworks has helped us to know that we are responding to every customer email and how long it takes for us to get there. It truly does not stack conversations as well as I had hoped.
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Anonymous | TrustRadius Reviewer
January 23, 2020

Free and Wonderful!

Score 10 out of 10
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Likelihood to Recommend

Some people don't need a ticketing system, but you can use this one for free. Some people don't need asset tracking, but this one is free. However, in general, I highly recommend being a member of the online community just for the sake of knowing that you're not alone with the pain of printing, and even if you don't know something, someone in the community is usually ready and waiting to help.
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Anonymous | TrustRadius Reviewer
January 22, 2020

Spiceworks is an awesome community with great tools and features.

Score 10 out of 10
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Likelihood to Recommend

Spiceworks is a great tool / set of tools for any sized company. They also have a yearly conference that is one of the best in the tech industry. Besides help desk and inventory there are other free tools for use by IT staff. There are also webinars that include vendors and other industry professionals which are very useful.
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Anonymous | TrustRadius Reviewer
December 12, 2019

Spiceworks - if I can use it, you can too!

Score 8 out of 10
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Likelihood to Recommend

The ability to track issues and communicate with our end-users quickly and efficiently helps us tremendously. In a world where emails get lost, having a ticketing system/help desk such as this keeps everything in one place. I especially like that Spiceworks helps us to follow along on a ticket to see where it is in the process of being resolved. Assigning tickets to the appropriate user/department is a cinch and being able to reference past issues easily is a bonus.
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Anonymous | TrustRadius Reviewer
December 05, 2019

Spiceworks: Need to know, Need to go

Score 10 out of 10
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Likelihood to Recommend

If you work in the IT department or even if you work with technology yourself, Spiceworks will help you. You can post a question and usually get some answers from other users. If you want to work on something mechanical like a car, this might not be the place for you. I go to YouTube, but we aren't talking about that.
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Anonymous | TrustRadius Reviewer
December 05, 2019

Free can be better!

Score 9 out of 10
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Likelihood to Recommend

It's suited to small companies just trying to monitor utilization, status, and other simple metrics. Small shops with just one or two IT staff are ideal. We can use it also for ticket management.
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BART HUNTER | TrustRadius Reviewer
October 04, 2019

Hey Security Practitioners! Here is the perfect free tool to install for performing a risk analysis on your network!

Score 10 out of 10
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Likelihood to Recommend

Spiceworks is well suited for Information Technology departments who have a limited budget. The free version of this software is one of the best tools to help a security practitioner perform a risk analysis on their network. Other similar tools that are free are limited in the IP ranges that they can scan, but not Spiceworks. I can scan several subnets with this tool. Another cool feature is that I don't have to visit each workstation on our network to obtain information about it. Spiceworks gives me all the information I need right at my own desktop. Spiceworks is well suited for small IT shops and small security departments. Other tools of this capability will cost you thousands.
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Armando Alvarado | TrustRadius Reviewer
August 01, 2019

Just a thought

Score 6 out of 10
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Likelihood to Recommend

Spiceworks Network Monitor is an easy-to-use product that will nicely meet the needs of most small to midsize businesses. You do not need to be a professional network engineer to use the product and you don't need to be in the IT department to use it.
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Anonymous | TrustRadius Reviewer
July 24, 2019

Spiceworks makes submitting and managing IT support requests a breeze!

Score 10 out of 10
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Likelihood to Recommend

It is very user friendly for all levels of tech savvy-which we have on our team. Users can quickly access Spiceworks and easily log a support request. They can also specify preference for contact, including email follow up of ticket status. It's not overly complicated and was easy to implement with a team that is very used to just emailing or calling in requests to the support team.
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Anonymous | TrustRadius Reviewer
October 23, 2019

Spiceworks for Spiceheads

Score 8 out of 10
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Likelihood to Recommend

Spiceworks works well for help desk ticket management and provides relevant reports. Being free, it is easy to have multiple instances where air-gap between systems is required.

I found the agents to be limited and produce false positives and alerts for features that I have not enabled.

Overall, it works well and did I mention the cost is zero?
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Anonymous | TrustRadius Reviewer
October 22, 2019

The best software that I didn't have to open a helpdesk ticket to get to work

Score 8 out of 10
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Likelihood to Recommend

Small companies that want a cheap and easy to use Helpdesk and software/hardware monitoring service for their company. I would think if the company was larger it would have issues with the management of the software and could become overloaded on the software and people side. I used this software when it was just me and 100 users, and it was hard to get people to use. Now, I have almost 300 people and 2 admins using the software, and it helps us keep up with demands.
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Anonymous | TrustRadius Reviewer
June 20, 2019

Spiceworks Help Desk -- a basic ticketing system

Score 8 out of 10
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Likelihood to Recommend

Spiceworks Help Desk and Inventory is a great fit for small organizations without funds to purchase a ticketing system. If an organization has more than 5 people in the IT department, a different ticketing system would be a better fit. Spiceworks is easy to set up, but customizing deployment is a painful process. Another scenario for Spiceworks use is an organization where management does not understand the need for paid ticketing system -- Spiceworks can be used to prove the usefulness of a ticketing system.
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Leonard Johnson | TrustRadius Reviewer
April 10, 2019

Spiceworks works best for smaller MSPs.

Score 6 out of 10
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Likelihood to Recommend

If you have under 50 clients in an MSP then Spiceworks works perfectly. This is also true if you don't have a lot of employees in your MSP. The cost is also sufficient for smaller organizations. It would be less appropriate it you had to do billing management separately. I feel like other MSP services provide bulkier packages to better fit those needs.
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Andrew Shannon | TrustRadius Reviewer
December 11, 2018

Spiceworks: the best help desk and inventory program by far, and its FREE!!

Score 10 out of 10
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Likelihood to Recommend

Since Spiceworks is a free solution, it's hard not to recommend it to anyone. It's great for IT pros looking for inventory tracking and management, and also those looking for a help desk ticketing system, which is searchable and makes it easy to recall past tickets and their solutions and see the history of an issue withing your organization. The apps make it really handy to view when you are on-the-go, too. Even if it's not a perfect fit for your needs, since its free, its hard not to find a way to fit it into your needs.
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Andrew Murphy | TrustRadius Reviewer
December 11, 2018

Spiceworks is a friend to the small IT shop

Score 7 out of 10
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Likelihood to Recommend

Spiceworks is suitable for small IT shops. It's a generic ticket system. You can create reports and add-ons. Larger shops should look at something bigger. Spiceworks is very simple. However Spiceworks.com is a great site that can add to any tech's toolbox. There is a large community that helps answering questions. A lot of questions have already been answered so it has a huge knowledge base.
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Michael Timms | TrustRadius Reviewer
December 06, 2018

Excellent Software, Outstanding Price!

Score 10 out of 10
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Likelihood to Recommend

Spiceworks is just a suited well to the startup that has a very small budget to the Information Technology Juggernaut that has a multi-billion dollar budget. It is not suited for an IT department that is not used to doing some troubleshooting on enterprise level software. Spiceworks can probably do what you need, but it might take you a while to set it up.
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Feature Scorecard Summary

Organize and prioritize service tickets (36)
8.7
Expert directory (31)
8.2
Subscription-based notifications (27)
8.4
ITSM collaboration and documentation (29)
8.1
Ticket creation and submission (36)
9.2
Ticket response (35)
9.2
External knowledge base (34)
9.2
Internal knowledge base (31)
8.3
Customer portal (30)
8.8
IVR (7)
9.0
Social integration (18)
8.0
Email support (29)
8.6
Help Desk CRM integration (19)
7.8

About Spiceworks

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.

Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.

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Spiceworks Technical Details

Operating Systems: Unspecified
Mobile Application:No