Spiceworks Ziff Davis Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
206 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2020

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-25 of 65)

Dan Sarauer | TrustRadius Reviewer
April 01, 2020

Spiceworks, all the spice and none of the heartburn.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Inventory Tracking, its automated scanners can take stock of so much
  • Price, it's F R E E, free!
  • Adoption is super simple, it's easy for admins and users to learn how to use it.
  • Reporting is robust and very easy to use.
  • The user portal is a great tool for end-users.
  • Has a hosted cloud or on-premise option to accommodate all your needs.
  • Add-ons are there, but it can be difficult to find ones that work with your version and for your use-case.
  • Task timers are missing. The ability to track time logged on a ticket without having to enter it arbitrarily after the fact would be great but is sadly lacking.
Read Dan Sarauer's full review
BART HUNTER | TrustRadius Reviewer
October 04, 2019

Hey Security Practitioners! Here is the perfect free tool to install for performing a risk analysis on your network!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Identify workstations with running various operating systems on your network.
  • Identify workstations running various anti-virus programs on your network.
  • Identify workstations and servers running low on storage capacity.
  • Provide dashboards to easily view the current state of your network.
  • Spiceworks uses a lot of system resources and does need room for improvement in this area on Windows systems. Sometimes it can hang and a system reboot will clear up the issue.
  • Spiceworks should be able to be installed on non-Windows systems such as Linux, Apple MAC OS, or other flavors of unix. So it should have a Linux install available for servers running this OS.
  • Running Spiceworks on a workstation along with other programs is not recommended. I would advise installing it on a dedicated server.
Read BART HUNTER's full review
Sam Fowler | TrustRadius Reviewer
December 05, 2019

Spiceworks Rulez!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • A great way to track communication on IT tickets between the owner and the user.
  • Ease of use.
  • Reporting.
  • Better integration with SSO.
  • Integration with MFA.
Read Sam Fowler's full review
Jewitt Bradley | TrustRadius Reviewer
January 24, 2020

Spiceworks

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The help desk allows us to have a ticketing system without breaking the bank.
  • Collaborations with a huge number of vendors.
  • Syncing online help desk with on-site.
Read Jewitt Bradley's full review
Anonymous | TrustRadius Reviewer
January 23, 2020

Spiceworks Works!

Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Each ticket has a timestamp of when it was received, making it easy to see our response times.
  • Spiceworks displays live data on how fast we respond and how long it takes us to close requests.
  • Recipients added to distribution as CCs do not always get the emails from Spiceworks.
  • Spiceworks does not allow us to break up a conversation.
Read this authenticated review
Anonymous | TrustRadius Reviewer
October 23, 2019

Spiceworks for Spiceheads

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Free version works brilliantly
  • Ease of customization for easy adoption
  • Web interface makes it easy for multiple users to work concurrently
  • Reports are easy to prepare/customize to gather KPI
  • Agents can be intrusive
  • Limited installation option is missing e.g. if we only want to use one feature, instead of all
  • On-premise version constantly wants to go to the web for dashboard
  • Changing a password is quite cumbersome
Read this authenticated review
Anonymous | TrustRadius Reviewer
October 22, 2019

The best software that I didn't have to open a helpdesk ticket to get to work

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • I love the help desk portion of the software, it works to streamline our department to not step on each other's toes and we know what is being done at all times.
  • Hardware inventory is really nice, it scans regularly and updates what we have in the environment. Keeping us aware of changes.
  • The software inventory is great as it scans regularly and updates us on what changes and what has been updated and installed.
  • The community is great. If I need help, I ask a question and usually get an actionable response quickly.
  • Upgrades could go smoother. I have bombed out the install at least twice in the 10+ years I have been using it.
  • The customization of the helpdesk backend is great but sometimes it leaves you unsure of what to do and how to script things.
  • Extracting data from the DB that it keeps for feedback to management on performance is limited.
Read this authenticated review
Anonymous | TrustRadius Reviewer
December 05, 2019

Free can be better!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Free.
  • Simple to use.
  • Scans network on its own.
  • Has the ability to group.
  • Can arrange dashboard for your needs.
  • Simple ticketing system.
  • It's unable to notify if network goes down as it is on your network.
  • Doesn't have tons of bells and whistles, but that's because its free.
Read this authenticated review
Leonard Johnson | TrustRadius Reviewer
April 10, 2019

Spiceworks works best for smaller MSPs.

Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Creating a ticket and assigning a tech in Outlook was simple to use.
  • Ticket management for each tech was easy to use.
  • Inventory management was well paid out and easy to access.
  • Upgrade the ticket search feature so it doesn't feel like tickets are so clustered together when doing a search.
  • Improve upon features for the tech. Maybe an antivirus or online status of computers on the main page.
  • A feature to record time would help improve tickets being worked on.
Read Leonard Johnson's full review
Armando Alvarado | TrustRadius Reviewer
August 01, 2019

Just a thought

Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Network Monitor was good. It did your basic stuff like CPU utilization, memory stuff, etc.
  • Also, the fact you can use it on most operating systems of today that was plus.
  • Dashboard was easy to get around with.
  • Alert thresholds
  • Email alerts
Read Armando Alvarado's full review
Anonymous | TrustRadius Reviewer
July 24, 2019

Spiceworks makes submitting and managing IT support requests a breeze!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Very easy to use and enter a support request
  • Email functionality allows quick updates to users of status/updates to support requests
  • Allows IT team to triage and assign out tickets very quickly
  • As a user, I would like to have a login where I can track my specific requests in one place
  • We currently have a link that we access to enter our requests-it would be cool if we could initiate via email plugin
Read this authenticated review
Anonymous | TrustRadius Reviewer
June 20, 2019

Spiceworks Help Desk -- a basic ticketing system

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Price: it is free.
  • Ease of installation: all components (web server, database) are included in a single package. The entire ticketing system can be configured in 5 minutes.
  • Email integration: we can submit tickets, add time, comments, and close over the email.
  • Performance issues. With tens of thousands of tickets and thousands of devices in the Spiceworks database, reports can be very sluggish. Throwing more hardware resources does not help.
  • Customization is limited. We use a custom script to control our ticket assignment, as rules inside Spiceworks are not adequate. Spiceworks implementation of Apache does not work well with configuration changes. The database server used is SQLite, which is quite limited -- working with the database directly is not advisable.
  • Support and documentation are what can be expected from the ad-supported product. Most of the time forums are the best place to find answers.
Read this authenticated review
Andrew Shannon | TrustRadius Reviewer
December 11, 2018

Spiceworks: the best help desk and inventory program by far, and its FREE!!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Help desk trouble ticket system, which is great for tracking the status of issues within your organization. It allows users the ability to submit help requests themselves, and it allows teams to update and track the tickets.
  • Inventory tracking of all your equipment with lots of details about each piece of equipment, like the patch level of computers and the location for equipment or the last time it was serviced or updated.
  • Spiceworks is free!! You can't beat a free solution, and the community behind Spiceworks is huge. Their forums are filled with fellow IT pros willing to help each other out if you submit a question.
  • Spiceworks is pretty flexible in the inventory tracking area but it would be nice to be able to create multiple custom fields because sometimes I need more than one customizable field.
  • Spiceworks offers apps for managing things from your phone, but it's a very text-heavy app. It would be nice for it to be a little more graphical for some of the lower-end users out there.
  • Spiceworks offers 2 different apps, one for their forums and accessing the Spiceworks community, and another for the help desk features. It would be nice to have them combined into one app.
Read Andrew Shannon's full review
Andrew Murphy | TrustRadius Reviewer
December 11, 2018

Spiceworks is a friend to the small IT shop

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Help Desk Ticketing software. For a small company to keep track of all their issues.
  • You can choose between cloud or on premis.
  • You can use the dashboard and reporting to get metrics to justify your IT spend!
  • No cost solution. Doesn't add to your budget.
  • Inventory. The network scan really slows down your network. It's very intensive. Do this off hours.
  • Network Monitor also slows down your network. Do this only if you need it. There's another solution Panopta that has a very light weight solution for low cost per machine.
Read Andrew Murphy's full review
Michael Timms | TrustRadius Reviewer
December 06, 2018

Excellent Software, Outstanding Price!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Actively monitors all of the devices on your network.
  • Excellent for software inventory
  • Outstanding for hardware inventory
  • Price. For the low, low cost of zero you get an amazing quality tool
  • 3rd party integration
  • Scans are very slow.
  • Huge learning curve
  • 3rd party integration is not really well documented, meaning that it can take a while to find what you need to set something new up.
Read Michael Timms's full review

Feature Scorecard Summary

Organize and prioritize service tickets (36)
8.8
Expert directory (31)
8.3
Subscription-based notifications (27)
8.4
ITSM collaboration and documentation (29)
8.1
Ticket creation and submission (36)
9.2
Ticket response (35)
9.2
External knowledge base (34)
9.2
Internal knowledge base (31)
8.3
Customer portal (30)
8.8
IVR (7)
9.0
Social integration (18)
8.1
Email support (29)
8.6
Help Desk CRM integration (19)
7.9

About Spiceworks Ziff Davis

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.

Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.

Spiceworks Ziff Davis Competitors

Spiceworks Ziff Davis Technical Details

Operating Systems: Unspecified
Mobile Application:No