TrustRadius
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually. Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.https://media.trustradius.com/product-logos/0l/fc/34XZ7H18O1T7.PNGSpicetabulousWithin our organization, Spiceworks is being implemented as a ticketing and inventory solution for the helpdesk team. It has been instrumental in providing my team with the tools required to quantify our achievements, simplify our job, and give us a level of transparency that our branch managers appreciate. The ability to generate monthly and quarterly reports and show our productivity levels is definitely a tremendous asset, in addition to having the ability to quantify our daily/weekly workload.,Allows my team to quantify their daily workload and predict heightened workload based on trends. Allows me to provide my employer with solid tangible data when it comes to proposals, or requests for additional budget/head count. Provides a simpler means to inventory our hardware.,Better ticketing views. I would like to see nested ticket attributes and categories. SpiceWorks as a non web-based app would be nice to have. More bandwidth, network, and hardware monitoring features would be a big plus.,10,Faster helpdesk turn-around. More efficient inventory management. Transparency.,,5,2,cost functionality ease of use,report function predicting demand trends,network diagnostic hardware diagnostic,10,No,10,No,Originally when I had questions when selecting a ticketing system. Spiceworks was shown as a great tool in both function, and implementation.,10
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Spiceworks
193 Ratings
Score 8.4 out of 101
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Spiceworks Reviews

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Spiceworks
193 Ratings
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Score 8.4 out of 101

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Feature Scorecard Summary

Organize and prioritize service tickets (22)
7.9
Expert directory (19)
7.7
Subscription-based notifications (18)
8.2
ITSM collaboration and documentation (18)
7.6
Ticket creation and submission (22)
8.7
Ticket response (21)
8.9
External knowledge base (19)
9.0
Internal knowledge base (18)
7.9
Customer portal (19)
8.5
IVR (7)
8.9
Social integration (14)
7.7
Email support (18)
8.9
Help Desk CRM integration (14)
7.6

About Spiceworks

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.

Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.

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Spiceworks Technical Details

Operating Systems: Unspecified
Mobile Application:No