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Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually. Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.https://media.trustradius.com/product-logos/0l/fc/34XZ7H18O1T7.PNGSpicetabulousWithin our organization, Spiceworks is being implemented as a ticketing and inventory solution for the helpdesk team. It has been instrumental in providing my team with the tools required to quantify our achievements, simplify our job, and give us a level of transparency that our branch managers appreciate. The ability to generate monthly and quarterly reports and show our productivity levels is definitely a tremendous asset, in addition to having the ability to quantify our daily/weekly workload.,Allows my team to quantify their daily workload and predict heightened workload based on trends. Allows me to provide my employer with solid tangible data when it comes to proposals, or requests for additional budget/head count. Provides a simpler means to inventory our hardware.,Better ticketing views. I would like to see nested ticket attributes and categories. SpiceWorks as a non web-based app would be nice to have. More bandwidth, network, and hardware monitoring features would be a big plus.,10,Faster helpdesk turn-around. More efficient inventory management. Transparency.,,5,2,cost functionality ease of use,report function predicting demand trends,network diagnostic hardware diagnostic,10,No,10,No,Originally when I had questions when selecting a ticketing system. Spiceworks was shown as a great tool in both function, and implementation.,10Spice Up Your IT Department with Spiceworks.We use Spiceworks in a variety of ways: helpdesk ticketing and tracking, inventory tracking and management, as well as a trouble shooting tool and to submit purchase requests.,Helpdesk ticketing. Spiceworks does this very well - plenty on modules and plug ins to support just about anything you want to do. You can also write your own! Inventory management is another thing thing Spiceworks does pretty well. Right down to what software and software keys are on each machine. It's not the end all be all but it does a good job and it's free. The community! Wow the community is amazing. Supportive quick and quick to respond with valid answers. I rarely wait more than an hour before someone has responded with something valid.,The network map isn't the greatest. You need to spend some time to lay it out correctly. It also seems to be wiped out with each new update. Can be sluggish when using IE.,9,Spiceworks software doesn't "cost" anything. That doesn't mean it's free. There is the cost of time to learn the software, which isn't very long or difficult. The helpdesk system in Spiceworks has greatly increased our IT team's productivity and accountability. The inventory tracking is a nice tool to see what software you have out there.,BMC Track-It,2005,5,help desk network scanning inventory,10,Implemented in-house,Change management was minimal,9,8,Most of it. The install is 1 click done.,the network map isn't the greatest.,Yes,9,10SPICEWORKS is Great for Hardware Asset ManagementSpiceworks is a great tool to use for everyday network management. It can scan network for devices and gives great detail on hardware/software. I use this tool daily to check for any unwanted software users may have installed or to check the health of a machine in question. I would recommend Spiceworks to anyone who doesn't already have this in place. It is very easy to set up and very easy to manage.,New hardware added to the network it alerts me New software added to any machine it alerts me Any printer issues or even if a printer needs toner it will alert me,When scanning a network for new machines it rescans each device. I wish it would know to skip and move to next item and only scan new items.,10,I use it daily and believe it cuts out so much overhead of keeping paper trails of hardware assets,,2,10,10It's okay for SMB but not greatSpiceworks was used as a ticketing/helpdesk and networking inventory software. We used it for our only location for the network portion but the remote users, in addition to local users, used the ticketing portion. This helped us track issues that were arising, see and also anticipate potential problems and assisted when urging those with the credit cards to make, what we knew to be, very much needed purchasing decisions.,It's free. No other ticketing system, that I know of, can say that (at least any good ones). It integrates nicely, as a whole, with the ticketing in trying to find an answer to the ticket by including links to possible solutions from TechNet, the Community and the manufacturer's website. The inventory portion isn't bad. It often has a good deal of scan errors but, once remedied, it does a nice job giving you lots of relevant info.,The ticketing system is basic but lacks many features of bigger players. Spiceworks was designed for the SMB that didn't/doesn't have the money for a large $$ ticketing system. I currently use AutoTask at my current employer and it is far superior in it's tracking with tickets and the like. Spiceworks could stand to open up their code a bit more. I often hear of people who have specific needs that wouldn't be difficult to integrate/allow but that aren't done. The interface needs a bit of an overhaul. They keep adding features to the product that, while they are good, they need to be addressing previous concerns first. It often feels like, with the product, they're trying to be flashy and show off what it can do now vs address the issues of long-time users/attempted users. No projects! Users have been requesting multi-tiered tickets for awhile now or a projects-like ability. Having a task list under a ticket would be awesome as well. I've been using Spiceworks over 2 years and it's been requested since before I started and still hasn't been implemented.,8,Allows for tracking of issues/work where having no ticketing system makes it difficult. When used properly, a good ticketing system does improve efficiency, in addition to accountability. When you are required to document in a ticket what you've done, otherwise it wasn't done, it makes employees work better. Reporting with it is decent. If you are an MSP and tracking billable time, this is an okay way of doing it.,AutoTask,6,10Spiceworks, Where IT goes to workThe IT department uses Spiceworks as our ticketing software for internal support. We were looking for somthing to replace the very bulky ticketing software we had been using.,But it's created and supported as if it was a very expensive program. Web-based. Got a browser? You can get your tickets. MUCH. INFORMATION. If you know a little SQL, you can get it to tell you just about anything about your network. Community. Adjacent to the program is a flourishing community of, I think at this point, over 5 million users. Reviews, how-tos, vendors, anything you could need in a forum, plus a plate of bacon. Access to devs. Not only is their support great, but through the community, you can get some access to the developers. I'm currently bugging them over some feature requests. :),Plug-ins. There are a few features, like nesting sub categories when creating a ticket that you would expect to be standard, but are only supported by plugins. It's not fun when you depend on a feature you get from a plugin, and the creator stops working on it. SQLite isn't my favorite thing in the world, but it's what I have to fight to write custom reports.,10,It takes a lot less time to open tickets,Track-it and Service Center,10,Implemented in-house,No,Change management was minimal,Learning how to get a third-party plugin to play right.,10,10,Yes,Every time I have contacted support (which has not been often), I have gotten wonderful support. Quick response times, coherent and detailed explanations, and they stick it it out until you're happy.,Creating/working with tickets Inventory Reporting Everything,writing custom reports in SQLite,Yes,10Spiceworks ReviewSpiceworks is being used by our IT department only, currently. We installed it initially to use it to inventory our network. We have recently started using it for service monitoring and various other uses via plugins and add-ons.,Network device inventorying. Locating new devices and rogue devices. Inventorying installed software to maintain compliance with guidelines. Keeping up with hardware specs for life-cycle management. Identifying unusual network traffic. Keeping up with server up-time and alerting if a server or cloud service is down. Asset location tracking. Verifying Warranty information on brand name PCs.,Their help desk feature, while robust, tends to be a little quirky for end users.,9,Most parts of Spiceworks are Free, so how can one complain about that!,,Zendesk, Power Admin PA Server Monitor,,4,Device Inventory management Rogue Device detection Network Mapping Identification of Applications on Workstations. Workstation hardware specifications analysis.,Lifecycle management of Workstations,Looking into the helpdesk features which appear quite robust. Internal FAQ and Knowledgebase.,10,No,Price Product Features Product Usability Product Reputation Third-party Reviews,Would not change this process,Implemented in-house,No,Change management was minimal,The fact that it cannot use Microsoft SQL for its db, but instead it self-install it own little SQL lite. This makes it difficult for us to use with our primary reporting server/service.,8,No,10,No,Setup,Overall the product is simple to set up and get up and running in a minimal amount of time.,I wish Spiceworks would support installation on Microsoft SQL as opposed to forcing the use of its built in SQL-lite which makes reporting outside of the UI difficult at best.,8Ideal helpdesk tool for SMBSpiceworks is great for tracking helpdesk requests from start to finish. Inventory (tracking networked and other assets) suffices for SMB / SME but gets unwieldy in larger environments. SMB / SME provider community is very helpful.,The search function does not support boolean logic and is a bit lacking. Knowledge base needs work in search and sharing.,Saving several thousand dollars per year and accomplishing the same.,10,8,60,1,IT Helpdesk,,,Implemented in-house,8,Self-taught,Easy, but the on-line videos are helpful from a how-to-use perspective.,No,7,8,10,8,All SNMP enabled devices. Windows servers and workstations.,N/A
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Spiceworks
193 Ratings
Score 8.4 out of 101
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Spiceworks Reviews

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Spiceworks
193 Ratings
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Score 8.4 out of 101

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10
Spiceworks has always stood up to what it says it will do. I never had an issue and always have tools I need right at my fingertips. I would recommend this product to anyone in IT that is looking to have a central place of data of the devices on their network.
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Feature Scorecard Summary

Organize and prioritize service tickets (22)
7.9
Expert directory (19)
7.7
Subscription-based notifications (18)
8.2
ITSM collaboration and documentation (18)
7.6
Ticket creation and submission (22)
8.7
Ticket response (21)
8.9
External knowledge base (19)
9.0
Internal knowledge base (18)
7.9
Customer portal (19)
8.5
IVR (7)
8.9
Social integration (14)
7.7
Email support (18)
8.9
Help Desk CRM integration (14)
7.6

About Spiceworks

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.

Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.

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Spiceworks Technical Details

Operating Systems: Unspecified
Mobile Application:No