Skip to main content
TrustRadius
Splashtop

Splashtop

Overview

What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases.…

Read more
Recent Reviews

Splashtop Review

10 out of 10
March 12, 2024
Incentivized
I'm a volunteer bookkeeper/treasurer for a small non profit organization located in [...], CT. Splashtop's remote access allows me to work …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 12 features
  • Screen sharing (37)
    9.3
    93%
  • Over-the-Internet remote session (42)
    9.3
    93%
  • File transfer (39)
    9.0
    90%
  • Multi-platform remote control (33)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

Splashtop Business Access Solo

$5.00

Cloud
per month per user, billed annually

Splashtop Business Access Pro

$8.25

Cloud
per month per user, billed annually

Splashtop Business Access Performance

$13.00

Cloud
per month per user, billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.splashtop.com/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7.8
Avg 8.2
Return to navigation

Product Details

What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant.


Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using any device. Centrally manage users remote access.
Key features include: File transfer, remote print, access from any device, remote reboot and wake, multi-to-multi monitor viewing.


Splashtop SOS is a remote support software solution for IT, support teams, and help desks. Securely connect on-demand to your users’ computers and mobile devices with a simple session code or with unattended anytime access.
Key features include: Integration with PSA, custom branding, file transfer, share my desktop, chat, user management.


Splashtop Remote Support
is a remote support solution for IT and MSPs, designed to allow users to provide clients with remote access and remotely support clients’ computers.
Key features include: Flexible monthly subscription plans, unlimited technicians, unlimited concurrent sessions, unattended support.


Splashtop Enterprise
is a solution that enables organizations to allow employees' to remotely access their workstations, and provide their IT teams a solution to remotely support employees when they need it the most.
Key features include: Grouping capabilities and granular permissions, centralized management console, anytime/unattended support to computers, helpdesk support to employees, integrate on-demand remote access with ticketing and PSA systems.

Splashtop Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Multi-platform remote control

Splashtop Screenshots

Screenshot of Splashtop Business Access - The solution enables users to connect with remote computersScreenshot of Splashtop Business Access - Managers can assign role-based access and define permissionsScreenshot of Splashtop SOS - Access with a 9-digit session codeScreenshot of Splashtop SOS - View current sessionsScreenshot of Splashtop Remote Support - Files can be transferred between local and remote computersScreenshot of Splashtop Remote Support -  Administrators can control remote capabilities

Splashtop Videos

Splashtop Business Access for individuals and small teams (Remote access)
Splashtop SOS for IT teams (Remote support)
Splashtop Enterprise for large organizations (Remote access and remote support)
Splashtop Remote Support for MSPs (Remote support)

Splashtop Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Chrome OS
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, Japanese, French, Portuguese, Italian, Chinese (Simplified)

Frequently Asked Questions

LogMeIn Rescue by GoTo, GoTo Resolve, and TeamViewer are common alternatives for Splashtop.

Reviewers rate Screen sharing and Over-the-Internet remote session highest, with a score of 9.3.

The most common users of Splashtop are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(672)

Attribute Ratings

Reviews

(1-25 of 462)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Remote Access for Support Purposes.
  • Good support for Azure AD joined machines.
  • Works well for user remote access.
  • Better support for Server OS's. Sometime lags on Server 2019.
  • Support would be nice for Windows Server core.
March 13, 2024

Splashtop review

Rich Gabriele | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
ResellerIncentivized
  • Remote access
  • easy
  • frequent updates
  • Top 10 wanted improvements... add this page to your website and ask users to be involved.... Page could also show the improvements coming
  • Improvements are often for the bigger packages... little guys like me don't get new stuff
  • Plenty of room on the toolbar.... would be nice to see all the monitors up there (I have customers with 4 now) and when something opens the icon for that screen flashes
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • High-performance remote desktop
  • Convenient remote system updates
  • Reliable access to machines located behind any internet firewall
  • I would like if Splashtop Business could get some of the new features in other subscription tiers
  • Lower prices for the new subscription tiers would be most welcome
  • Keeping the Splashtop Streamer and the Splashtop Desktop app should be done automatically because I find lots of machines with outdated Splashtop software that I feel could have been done automatically by the Splashtop software itself.
Andrew Wahl | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Automatic download of Splashtop SOS remote access installer from website (sos.splashtop.com). This greatly simplifies directions to clients on getting started with remote support sessions.
  • Splashtop SOS is an "on-demand" (aka portable) application, which does not require permanent installation on the target workstation. This reduces its footprint on the target workstation and reassures clients that there is no permanent back-door into their systems.
  • Splashtop (both SOS and Streamer) provide the same features as competing products from other vendors, but at a fraction of the price.
  • Enable viewing/display of the cursor (mouse) movements on the target workstation when using Splashtop SOS.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Secure remote access
  • Multi-monitor support
  • Ease of deployment
  • Remote access to audio (microphone and speakers) should be available in all plans.
  • Sales support is slow to respond at times.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • remotely access a computer that uses multiple monitors and choose which monitor to view or view all monitors at once
  • ability to click and drag files from one computer to another, even if those computers are running different operating systems
  • deploy using group policy or email
  • ability to switch between LAN and WAN connectivity
  • difficult to connect to a AD Microsoft Account versus local or domain user
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It is very user friendly.
  • It is much more erliable than logmein, which I had used for years.
  • It is less expensive than logmein.
  • maybe better notification of why no connection if in fact no connection is available, eg. notification that inet at office is down as cause of us not being able to access.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • When we hire new managers it allows remote training and on-boarding.
  • Splashtop is easy to use and deploy to new computers and groups
  • I had previously used log-me-in for remote access. Splashtop is much simpler to use and set up.
  • Splashtop gives a lot of bang for the buck.
  • Sometimes when adding a new computer it seems there are too many steps to add them.
  • Most of my use is my accessing remote locations. The ability to simply add a remote computer would be desirable.
  • Moving files are sometimes iffy. I have to be very careful to double-check that the file is correct on both ends.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • The overall connection quality seems to be very solid.
  • The interface is easy to use, but also allows for customization.
  • The ability to enable or disable the clipboard sync in either or both directions is a nice compliance feature.
  • The multi-monitor support works, but is very weak compared to competitors like ScreenConnect in my opinion.
  • The file transfer is slow to get started and has occasional failures in my experience.
  • In my experience, Automatic re-connection after a disconnect doesn't always work. Sometimes you need to close and start a new connection I've found.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Awesome easy to use on the phone so when I travel I do not need to carry a bulky computer with me. I have done remote client support while out of the country via my Cell Phone.
  • Ability to open multiple Servers on multiple monitors at the same time
  • Connection speed and response time is awesome
  • At this time I am totally happy with the Splashtop function
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Allows specific users access to our site without the requirement of a VPN
  • Allows us to provide fast and effective remote support to our clients
  • Whilst a minimal interface it is very powerful and not confusing for support staff
  • The remote access system is a bit convoluted (needing to log into another portal / multiple steps required)
  • A little slow on startup
August 28, 2023

Splashtop is great!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Finally a support tool (SOS) that works well with admin login
  • Simple to use and understand for user and admin
  • Quick and professional support/service
  • some problems with high screen resolutions
Cristiano Orlandi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Remote Support: with SOS Splashtop has managed to simplify the most delicate moment of emergency remote intervention: the download of the support software. with a simple click on the URL and without installing anything, the customer is already able to allow the technician to connect.
  • Sending files during the remote session is simple and intuitive.
  • With Splashtop Business we can monitor all our customers' PCs in real time, quickly checking for any problems.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to install, just follow prompts and defaults.
  • Nothing to configure, can be installed and used immediately.
  • Always gives a solid, stable connection.
  • Any issues I have noticed have not been significant.
  • Perhaps an option to automatically update.
Return to navigation