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Springbot

Springbot

Starting at $199 for up to 5,000 subscribers (includes email marketing, social hub, reporting and dashboards, signup forms, automations, account management, support and onboarding. See website for additional package options.
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Overview

What is Springbot?

Springbot aims to bring all the marketing capabilities large retailers have to small businesses at a fraction of the cost. Through Springbot, online stores will be able to leverage automated marketing on channels such as email, SMS, social and online…

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Pricing

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Platform Base Package

$199/month

Cloud
for up to 5,000 subscribers (includes email marketing, social hub, reporting and dashboards, signup forms, automations, account management, support and onboarding. See website for additional package options.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.springbot.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Anoop's SpringBot Demo

YouTube
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Product Details

What is Springbot?

Springbot aims to bring all the marketing capabilities large retailers have to small businesses at a fraction of the cost. Through Springbot, online stores will be able to leverage automated marketing on channels such as email, SMS, social and online ads. Business owners and marketers who find themselves wearing many hats can still send the right message at the right time with confidence.


With an all-in-one marketing automation platform designed with ease of use in mind, business owners and marketers are able to bring new shoppers to their sites, turn one-time buyers into repeat customers and brand advocates and measure the success of their marketing efforts - all while saving time and energy to focus on other aspects of their businesses.


Springbot Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Data quality management

Campaign Management Features

  • Supported: Calendaring

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API

Additional Features

  • Supported: SMS Marketing
  • Supported: Prospecting and Retargeting Ads
  • Supported: Google Shopping Ads
  • Supported: Signup Forms / Pop-ups
  • Supported: Shopping Cart Integration with Shopify / Shopify Plus, BigCommerce, Magento and WooCommerce
  • Supported: Facebook Messenger Marketing
  • Supported: Automated Product Recommendations for Cross-selling

Springbot Screenshots

Screenshot of Email Editor - Springbot's drag-and-drop email editor makes it effortless to design eye-catching, branded emails that look great on any device!Screenshot of Automations Editor - Springbot's automations editor let's you easily create automations for common use cases like abandoned cart, and it gives you the ability to build highly customized automations to fit your store's needs.Screenshot of SMS Marketing - Springbot makes SMS marketing simple with text-to-join campaigns that allow you to use custom keywords related to your brand. Combine SMS with the power of automation flows to enhance your multichannel marketing strategy.Screenshot of Social Hub - Springbot's Social Hub helps you streamline your content and marketing efforts, so you can do it all in one place — post, schedule, track metrics and more!Screenshot of Online Ads - Increase your site traffic and bring shoppers back to your store's site with prospecting and retargeting ads.Screenshot of Reporting and Dashboards - Make data-driven decisions by tracking important metrics for your site traffic, product categories and marketing efforts. Get more insights about your ideal customer profile.

Springbot Integrations

Springbot Competitors

Springbot Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

Intuit Mailchimp, Klaviyo, and Omnisend are common alternatives for Springbot.

Reviewers rate Dynamic content and A/B testing and List management highest, with a score of 4.2.

The most common users of Springbot are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(6)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have experienced significant results in terms of capturing sales by utilizing Springbot's built-in AdRoll allotment and the cart abandonment drop-off feature. The integration tool provided on the Magento 2 platform has made the transition seamless for many users, saving them time and effort. However, there have been some reports of unsatisfactory support from Springbot's integration team, leading to delays and frustration during the onboarding process.

Springbot offers a suite of marketing tools that provide deep insights into demographics, best-selling products, and daily marketing suggestions. Users appreciate the ability to schedule social media posts and receive daily reports on sales, abandoned carts, average order value, and conversion rate. Additionally, Springbot enables email address segmentation stored within Magento beyond just opt-in email addresses.

The integration with AdRoll and Mailchimp has proven beneficial for users, enhancing their marketing efforts. Despite some initial glitches, Springbot has become an essential part of the marketing team for many users, helping them save time and achieve positive results. Leveraging customer purchase history, Springbot allows users to target customers through trigger emails and marketing campaigns effectively. This targeted messaging helps reduce customer unsubscribes and improves overall customer satisfaction.

Integrating Springbot with Shopify provides comprehensive reporting and purchase logs for every order attributed to marketing efforts. This integration serves as concrete evidence of the effectiveness of trigger emails and campaigns. Users have reported improvements in email list growth, open rates, and monthly sales since switching to Springbot from other platforms. Ultimately, the goal of using Springbot is to enhance the customer experience and improve overall customer satisfaction.

Quick demo and integration assistance: Many users have mentioned that the company was quick to provide a product demo and assist with integrating it into their e-commerce platform, ensuring a smooth onboarding process. This prompt support has been appreciated by several reviewers.

Prompt issue resolution: Reviewers consistently praise the company for its prompt response and resolution of any issues they encounter. The efficient customer support provided by Springbot is highly valued.

Effective trigger campaigns: Users express satisfaction with the trigger campaigns set up by Springbot, finding them to be helpful in driving engagement and increasing revenue for their e-commerce businesses. These campaigns have proven to be effective tools according to user feedback.

Cons:

  1. Email template issues: Some users have experienced problems with email templates breaking after updates, which has required them to rebuild the templates.
  2. Integration and onboarding difficulties: Several reviewers have expressed frustration with the lack of respect and understanding from Springbot's integration team, resulting in slow onboarding processes and delays due to a sales representative's lack of understanding of the technology.
  3. Reporting inaccuracies and limitations: Users have reported inadequate reporting quality, including metrics based on website revenue instead of actual email revenue. Additionally, there are limited customization options for triggered emails and problems with trackable links affecting revenue generation.

Among the negative feedback shared by users, three common cons include issues with email template functionality, challenges during integration and onboarding processes, as well as reporting inaccuracies and limitations.

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why

Save your money and use any other company

Rating: 1 out of 10
January 06, 2021
RS
Vetted Review
Verified User
Springbot
1 year of experience
This system was to integrate a better environment for our customers. A better customer experience was the goal.
  • We were not able to implement anything.
  • We lengthy discussions with the sales person and had high hopes for this to work.
  • The plan was to create a better user experience while on our website. NOT to push sales but to create more accurate information for the user. Be more interactive.
If there was a 0 I would use it. This company caring nothing for it's customers. They have charged us almost 1k bucks I've logged in once and that's it. Good luck with this plan long term it is doomed to fail.
  • Money spent with zero return. We got nothing from this investment.
Email & Online Marketing (8)
10%
1.0
WYSIWYG email editor
10%
1.0
Dynamic content
10%
1.0
Ability to test dynamic content
10%
1.0
A/B testing
10%
1.0
Mobile optimization
10%
1.0
Email deliverability reporting
10%
1.0
List management
10%
1.0
Triggered drip sequences
10%
1.0
Lead Management (2)
10%
1.0
Lead nurturing automation
10%
1.0
Data quality management
10%
1.0
Campaign Management (1)
10%
1.0
Calendaring
10%
1.0
Social Media Marketing (2)
10%
1.0
Social sharing and campaigns
10%
1.0
Social profile integration
10%
1.0
Reporting & Analytics (3)
10%
1.0
Dashboards
10%
1.0
Standard reports
10%
1.0
Custom reports
10%
1.0
Platform & Infrastructure (1)
10%
1.0
API
10%
1.0
Disaster save your money there are other options out there. We were never able to get off the ground. Due to them being so unflexible, we did not implement anything.
I was never given the opportunity to implement anything.
They only cared about referencing the user agreement to get out of any common sense discussion I tried to have. They have one goal take your money and don't care if the system is working for you or not.

Excellent Platform and Partner For Growing Commerce Business

Rating: 10 out of 10
October 20, 2020
Verified User
Vetted Review
Verified User
Springbot
1 year of experience
I have been with Springbot for almost a year and would highly recommend the platform and service. Since I switched from Mailchimp, my email list has doubled, my open rates have improved and monthly sales have steadily increased.
  • One of the things that impressed me the most early on was their dedication to email deliverability and growing my "engaged" list of customers. Through this, they taught me the value of quality subscribers vs. quantity of subscribers, while still sharing new ways to grow my email list in a healthy and sustainable manner. For so long, my main focus was always having the biggest email list - and while that's good to have a lot of subscribers, the most important thing is to make sure they are ENGAGED with your brand. So together we've come up with fun ways to do that, and we've seen that reflected in our list growth and open rate.
  • One of the other things I was looking to do when I partnered with Springbot was to increase my site traffic. The original sales rep had a few recommendations on how we could do this, and our team was most excited about their Facebook Services offering. We were paired with a Facebook expert who did a discovery call with us, and then presented a strategic plan for us to follow for the first 90 days, until we could fully optimize. Their Facebook team narrowed down my target audience and has helped strategically grow my site traffic.
  • Finally, and maybe the part that I value the most, is the partnership that I've developed with Springbot. Out of the gate, there is absolutely work to do to get things set up and they don't sugar coat that. While much of the onboarding was smooth - we had a few obstacles to work through, and I'm thankful my Success Manager kept me up to date as we resolved anything that came up, and was proactive with her outreach and recommendations to get the most out of the platform. I find myself learning something new each time I chat with her, whether it be optimizations to my automations, new marketing ideas, or ways to increase engagement as I go into the holidays.
  • After being with them for a year, I feel this is more than a vendor + customer relationship, and think of it as a strategic and valuable partnership.
After being with them for a year, I feel this is more than a vendor + customer relationship, and think of it as a strategic and valuable partnership.
  • Since I switched from Mailchimp, my email list has doubled, my open rates have improved and monthly sales have steadily increased.
Email & Online Marketing (7)
94.28571428571429%
9.4
WYSIWYG email editor
90%
9.0
Dynamic content
100%
10.0
A/B testing
100%
10.0
Mobile optimization
90%
9.0
Email deliverability reporting
90%
9.0
List management
100%
10.0
Triggered drip sequences
90%
9.0
Lead Management (2)
90%
9.0
Lead nurturing automation
90%
9.0
Data quality management
90%
9.0
Campaign Management (1)
90%
9.0
Calendaring
90%
9.0
Social Media Marketing
N/A
N/A
Reporting & Analytics (3)
100%
10.0
Dashboards
100%
10.0
Standard reports
100%
10.0
Custom reports
100%
10.0
Platform & Infrastructure (1)
100%
10.0
API
100%
10.0
Springbot's account management team is excellent to work with - they understand my business and my goals, and partner with me to achieve on those growth goals - from traffic, to subscribers and revenue.
Springbot has top navigation that helps me quickly jump from emails to social, and reporting very easily.
Maybe the part that I value the most, is the partnership that I've developed with Springbot. Out of the gate, there is absolutely work to do to get things set up and they don't sugar coat that. While much of the onboarding was smooth - we had a few obstacles to work through, and I'm thankful my Success Manager kept me up to date as we resolved anything that came up, and was proactive with her outreach and recommendations to get the most out of the platform.  I find myself learning something new each time I chat with her, whether it be optimizations to my automations, new marketing ideas, or ways to increase engagement as I go into the holidays. 

Satisfied Springbot User

Rating: 8 out of 10
October 13, 2020
AM
Vetted Review
Verified User
Springbot
1 year of experience
Springbot is used for marketing for both our in-store and online offerings for pies that we ship across the country. Springbot has been a very useful tool that helps us to further segment our email list and target customers based upon their purchase history, using trigger emails and marketing campaigns. We have recently started using the SMS function to target our customers even further by reaching them directly at their phones.

Sprinbot addresses multiple problems, some of which we didn't know were problems until we were using the platform. By targeting our messaging to specific customers, we are able to limit the amount of customers that are unsubscribing to our emails. Second, Springbot is directly integrated with our website platform, Shopify, and shows reporting and purchase logs for every order attributed to marketing. Because of this, we have data that proves the trigger emails and campaigns are sales drivers to our website. This is something we were aware of before, but being able to see the sales numbers for each campaign has been very helpful. Third, by using the trigger email function, our marketing teams are spending less hours targeting customers that haven't purchased in a while. The trigger email function allows us to design emails we think will drive sales for specific customers groups and continues to send them based on the length of time the customer has gone without a purchase. In short, this feature does the work for us with minimal effort to set up.
  • Customer Segmentation - we know who we are marketing to.
  • Email Buildout Feature - it's easy to learn and use.
  • Support - Our support manager, Jared, has always been very willing and ready to answer any questions we have about the platform and offer suggestions to us for how we could be better.
Well Suited For:
  • Small businesses with small marketing teams.
  • Shopify Customers.
  • Small businesses that want more reporting/segmented lists.
  • Businesses that are upgrading from a service like Constant Contact or Mailchimp.

Less appropriate
  • Customer who are currently using Klaviyo.
  • Business who do not have a Shopify website.
  • We've received a 26x ROI by using Springbot.
Email & Online Marketing (9)
97.77777777777779%
9.8
WYSIWYG email editor
100%
10.0
Dynamic content
100%
10.0
Ability to test dynamic content
90%
9.0
Landing pages
90%
9.0
A/B testing
100%
10.0
Mobile optimization
100%
10.0
Email deliverability reporting
100%
10.0
List management
100%
10.0
Triggered drip sequences
100%
10.0
Lead Management (4)
100%
10.0
Lead nurturing automation
100%
10.0
Lead scoring and grading
100%
10.0
Data quality management
100%
10.0
Automated sales alerts and tasks
100%
10.0
Campaign Management (2)
85%
8.5
Calendaring
100%
10.0
Event/webinar marketing
70%
7.0
Social Media Marketing (2)
90%
9.0
Social sharing and campaigns
80%
8.0
Social profile integration
100%
10.0
Reporting & Analytics (3)
100%
10.0
Dashboards
100%
10.0
Standard reports
100%
10.0
Custom reports
100%
10.0
Platform & Infrastructure (6)
85%
8.5
API
100%
10.0
Role-based workflow & approvals
90%
9.0
Customizability
80%
8.0
Integration with Salesforce.com
80%
8.0
Integration with Microsoft Dynamics CRM
80%
8.0
Integration with SugarCRM
80%
8.0
We were choosing between a few different options when considering a new email marketing program. Previously we were using Constant Contact, but wanted a program that offered more. We looked into Klaviyo as well, but after comparing the two we decided to go with Springbot as they offered a wide variety of insights and had wonderful customer service.
I think Springbot is pretty user-friendly overall. The only down-side is that the website is often updated, leaving the customer to hunt certain features down that are now in a different spot. So I think it would be helpful if every so often they sent an email that let customers know what changes were made and where to access everything.
We have raved about Springbot's support because they always get back with us so quickly. Our rep, Jared has been phenomenal in helping us, always being available to chat with us and explaining some of the metrics with us so we can better understand. He completely handles our ads, checks on them, and lets us know when to update and why.

Never work with Springbot.

Rating: 1 out of 10
February 13, 2020
Verified User
Vetted Review
Verified User
Springbot
1 year of experience
DO NOT WORK WITH THIS COMPANY. Springbot is the worst company I have had the displeasure of dealing with in a very long time. On every level this company was inept. It took them months to onboard us because the sales rep had zero understanding of their tech and her ego was too big to connect me to their product department. When she finally did, the problem was solved in less than 5 mins. 6 weeks of her not listening to me and that's all it took. After which, it's been nearly 2 months and they still haven't imported our existing list of contacts...

The biggest failure of this company is its email designers. In 3 months we were not able to get out a single email through their service either because of account problems like not importing our contacts or because they don't follow any instructions. Our first email we sent a detailed description of what needed to be included. They didn't follow a single line. They designed an email that was beautiful but had all the wrong links, none of the copy we wrote, and followed zero of our brand strategy. FAIL. The one next one they couldn't get ready on time. The third and final, was a newsletter and they literally copied the text into a blank white email and put my logo on it and called it finished. It didn't have any of our brand's colors. Instead, it had non-branded colors, broken images and guess what... they still hadn't imported our contacts so even if it was correct design it wouldn't have mattered. Three months of paying for this service and I sent 5 emails through Mailchimp instead.

They still have refused to refund us for services they never rendered. It's a scam. They mean well, or do they? They sell you on customer service. What they mean is aggressive sales tactics and no follow-through. DO NOT WORK WITH THIS COMPANY.
  • They make promises
  • They could design nice things
I wouldn't use this company at all. There are soo many competitors at less expensive prices who deliver. Springbot doesn't have SMS and their dashboard is far less complex than they sell. They didn't really give any segmentation advice. It was all talk and no follow-through.
Email & Online Marketing
N/A
N/A
Lead Management
N/A
N/A
Campaign Management
N/A
N/A
Social Media Marketing
N/A
N/A
Reporting & Analytics
N/A
N/A
Platform & Infrastructure
N/A
N/A
  • We were not able to send a single email through them in 3 months.
  • Wasted numerous hours of dealing with onboarding.
Springbit is more expensive, more complicated and delivered less.

Springbot Might be Good for Small Teams/Websites; Larger teams need something more robust

Rating: 6 out of 10
February 02, 2016
MB
Vetted Review
Verified User
Springbot
1 year of experience
I think Springbot is a great idea in theory. It gave me a lot of information about my demographic, deeper insight into the best-selling products and categories, and daily marketing suggestions based on my website performance. We liked that we could schedule social posts with the platform. I really liked the daily report on sales, abandoned carts, average order value (AOV) and conversion rate. I can create segments based on categories that customers ordered in. I wasn't just limited to opt-in email addresses either. Springbot could segment all the email addresses stored within Magento. I like that it integrated with Adroll and Mailchimp. I was so excited to use this platform. I felt like I could accomplish a lot with this one platform and it would make my job easier.
  • The demographic data was great. I could see how many males vs. females, ages, income, married, with or without children. It gave me a good idea of who my customers were.
  • Using their tracking URLs in all of our campaigns allowed us to get a better idea of what exactly was driving revenue.
  • Not only could I see top performing products, which I can do within Magento, I could also see top selling categories and colors.
  • I can pull a Coupon Usage report our of Magento, but Springbot gave me additional info like AOV and ROI on those codes.
  • Springbot also gave me a lot of info about our abandoned carts. It shows us which products are most abandoned along with views, conversion rates, etc.
  • Springbot gave us an Instagram Shop page that allowed us to curate social shares and then tie them to products on our site.
If you have a small marketing team with a small budget and you use Mailchimp & Adroll, Springbot might work for you. Otherwise, there are other more robust tools out there to accomplish the same goals. They need to work on more integrations with other ESPs and retargeting providers. And they need to work on making sure the data being sent to their customers is accurate.
Email & Online Marketing
N/A
N/A
Lead Management
N/A
N/A
Campaign Management
N/A
N/A
Social Media Marketing
N/A
N/A
Reporting & Analytics
N/A
N/A
Platform & Infrastructure
N/A
N/A
  • Springbot gave us a better idea of who our customer was. We just launched in January 2015 having been B2B previously. So we weren't really sure who we were marketing to.
  • I only paid $200/month for the service so I didn't waste a ton of money trying it out. They have a 30 day cancellation policy so I wasn't stuck in a year long contract.
  • It was a let down because I had such high hopes of everything it would allow me to do and see with one platform. Give them a couple more years and I think they will work out the kinks.
We are looking at using Tealium to segment our customers now, something we had hoped Springbot would allow us to do. Tealium allows us to segment and send to any channel and any ESP. Springbot would allow us to create segments based on a few demographic, product and purchase criteria. However, we would have to download those segments and import them into Bronto. Springbot only connects to Mailchimp. And we couldn't use those segments in Retargeting or On-site Personalization. We realized we just needed a more robust data collection platform after using Springbot.
  • Demographic Data
  • Performance by Revenue, Abandoned Cart, Adds, View, Orders, AOV
  • Customer Segmentation
  • Marketing Calendar
  • Tracking URLs
  • Daily Reports not always accurate
No
It's very easy to use, just not always accurate.
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