Sprinklr Social Media.
I have been working on Sprinklr for almost a year now, and we mostly work on social media data where we try to get information on the post …
Sprinklr Modern Care
Sprinklr Modern Care
Overview
Recent Reviews
Reviewer Pros & Cons
View all pros & consVideo Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Sprinklr Modern Care, and make your voice heard!
Pricing
View all pricingN/A
Unavailable
What is Sprinklr Modern Care?
Modern Care is a digital-first, proactive customer experience solution that lets brands analyze billions of conversations in real-time. Sprinklr’s AI engine taps into conversations across chat, social, messaging, email, SMS, voice, and video to identify intent and sentiment, using self-service…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
6 people want pricing too
Alternatives Pricing
What is Brand Embassy, now part of NICE inContact CXone?
Brand Embassy is now part of NICE inContact CXone (acquired May 2019).Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and…
What is Cisco Webex Experience Management?
Cisco Webex Experience Management (formerly CloudCherry) is a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The software is described by the vendor as a customizable, easy-to-use SaaS…
Features Scorecard
No scorecards have been submitted for this product yet.Start a Scorecard.
Product Details
What is Sprinklr Modern Care?
Modern Care is a digital-first, proactive customer experience solution that lets brands analyze billions of conversations in real-time. Sprinklr’s AI engine taps into conversations across chat, social, messaging, email, SMS, voice, and video to identify intent and sentiment, using self-service and automation to solve problems quickly and deliver better experiences.
Users can resolve issues using customers’ full history across channels and leverage AI to empower agents with the best responses. The solution is equipped with real-time contact center analytics that uncover actionable insights to trigger improvements in proactive care, reducing inbound contact volume.
Sprinklr Modern Care Features
- Reduce Churn: AI Model for Sales Intent, Automated Tagging, Automated Routing, Care CSAT Detection, FB Ads Click-to-Messenger, Knowledge Base, Community, Omnichannel Reporting
- Decrease Costs: Surveys, Smart Responses, Canned Responses, CRM Integration, AI Engageable/Non-Engageble, Integrated Chat Bots, Community
- Increase Customer Satisfaction: Message Intent, Assignment Engine, Message Intent, Automated Tagging, Agent Console, Supervisor Console, Omnichannel Reporting, Journey Facilitator, Smart Compliance, Automated Customer Authentication, Audit Checklist, Approval Workflows, Listening Themes, Care CSAT Prediction, Macros for Escalation
Sprinklr Modern Care Lite
Try unified, AI-powered customer service software for free. Sprinklr Modern Care Lite is an out-of-the-box, enterprise-grade contact center solution you can roll out in just minutes — freeing you to focus on meeting your customers’ expectations, instead of digging through reports or training your teams.
Sprinklr Modern Care Features
- Supported: Sprinklr Voice
- Supported: Live Chat
- Supported: Contact Center Intelligence
- Supported: Agent Assist
- Supported: Self-Service Community
- Supported: Automated Workflows
- Supported: Knowledge Base
- Supported: Conversational AI and Bots
- Supported: Multichannel Support
Sprinklr Modern Care Videos
"As a modern care agent, I am tasked with resolving the ever increasing volume of new cases on any given day while simultaneously ensuring my customers have a positive experience. Luckily, Sprinklr provides me the tools to do my job efficiently and effectively."
"As a Care Agent in today’s market, the only lasting differentiator is customer experience so it’s important that I not only resolve customer issues but find opportunities to surprise and delight. To do this consistently, I need to easily collaborate with my team and superviso...
Show More - Deliver Omni-channel care to customers across digital channels
- Implement AI based self care to resolve repeated queries
- Identify entry points to deflect customers to modern channels
- Automate your customer authentication process to save time
- Use AI to Empower your agents and improve their productivity
Sprinklr Modern Care Integrations
- Zendesk Support Suite
- Salesforce.com
- Slack
- Jira Service Management (Jira Service Desk)
- Microsoft Dynamics 365
- Global Relay Archive
- WordPress
- Trustpilot
- Tableau Online
- Stripe
- Shutterstock
- SAP Service Cloud
- PowerReviews
- Microsoft Power BI
- Welcome (An Optimizely Company)
- Azure Bot Service (Microsoft Bot Framework)
- MediaValet
- Mediaocean
- Medallia
- Mailchimp
- Kochava
- Haptik
- Google Data Studio
- Google Analytics
- GIPHY
- Getty Images Enterprise Solutions
- Freshworks CRM
- ESKORT Compliance Solution
- Domo
- Canary
- Bitly
- Bazaarvoice
- AppsFlyer
- Adjust Attribution
- Adobe Experience Platform
- Adobe Experience Manager
- ServiceNow Customer Service Management
- Proofpoint Digital Protection
- Acoustic Exchange
- Oracle
- Nonli
- Marketo
- Lyearn
- go.usa
- Google Firebase
- Google Champaign Manager
- Form Assembly
- TreasureData
Sprinklr Modern Care Competitors
Sprinklr Modern Care Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
Frequently Asked Questions
Clarabridge, Verint Messaging, and Zendesk Support Suite are common alternatives for Sprinklr Modern Care.
Reviewers rate Availability and Performance highest, with a score of 9.9.
The most common users of Sprinklr Modern Care are from Enterprises (1,001+ employees) and the Computer Software industry.
Comparisons
View all alternatives
Reviews and Ratings
(53)
Reviews
(1-19 of 19)- Popular Filters
Companies can't remove reviews or game the system. Here's why
August 08, 2022
Sprinklr Social Media.
I don't know how to compare both of them. They were like using for different purposes. Each has its way of things.
- Talkwalker, Digimind Social, Emplifi Social Marketing Cloud, Meltwater Social and Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media)
First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr
May 24, 2022
Longtime user
- NapoleonCat, Percolate, Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media) and Salesforce.com
The tool is the best compared to the competition. It has advanced features. It is more difficult to master the operation, but in the long run, it is beneficial.
November 25, 2021
Why we use Sprinklr
We also use Meltwater in our BU, and the good thing about Sprinklr is that you can actually compare your data numbers with the key word searches. Meltwater is limited in that it doesn't offer a wide range of services. Although the graphs and some other analysis functions on Meltwater are a bit more detailed.
May 21, 2021
Great product for a company with large budgets!
Many tools are the same, but the one where I noticed the biggest difference was between Brandwatch and Sprinklr when it comes to social listening. Brand watch has a good and more affordable social listening platform, but it is not as easy to use and requires the client to code keywords versus have user-friendly logic that can be quickly applied to social listening queries.
November 11, 2020
Put out social media fires before you get burned.
This is the only system like this that I have used.
November 07, 2020
Good tool for social care in bigger companies
These tools were good to manage social interaction when you just have one or maybe two social media managers who take care of anything. When it comes to teams, there was not a good way to manage bigger amounts of requests and to have an overview of who does what. So you waste time on cases which are already in progress by someone else. Sprinklr was the solution for that. Sprinklr also offers good user management, so you don't need to share credentials of every single service to everyone to give them access. This is also a huge benefit in a global company with over 5,000 employees.
November 05, 2020
A great tool with everything in the one place.
Sprinklr Modern Care is a stand out platform compared to previous social tools I've used. The listening tools are fantastic and unlimited.
October 21, 2020
Making good use of Sprinklr Modern Care
unknown
October 05, 2020
Easy to use automated platform
Easy to use/user-friendly is the first benefit that comes to mind. It's very intuitive and doesn't require any training to get up and running and to start seeing the benefits.
August 16, 2019
Exceeding Expectations with Sprinklr Modern Care
The social listening and benchmarking dashboards of Sprinklr Modern Research have been a huge game changer for our department. They allow us to gauge the competitive landscape and monitor any trending topics in a particular space which allows us to realign our priorities for the upcoming fiscal year. They're both great products, but have different purposes.
August 05, 2019
Sprinklr review
- Sprinklr Modern Care
I only use this solution
June 24, 2019
Sprinklr Modern Care helping us meet or exceed the expectations of the travelling public
We previously used Sparkcentral for our social media care. While we were very happy with the team there, the product had not evolved as much as Sprinklr and we found it to be lacking in its ability to handle different languages, route certain types of conversations with higher priority or to certain teams / agents. It also did not have as robust a reporting structure as Sprinklr does.
May 15, 2019
Sprinklr Product Review
- User interface
- Many modules
- Enterprise version
- Good engagement
- Dashboards
- Listening
- Paid and organic management
December 30, 2014
Got Satisfaction with Sprinklr Modern Care
- vBulletin and custom solution
Prior to Sprinklr Modern Care, we used vBulletin and a custom repository to address the community needs of our customers. Keeping the experience user friendly was a key point on our needs list and our custom solutions and vBulletin forums were only positive experiences for our more seasoned developer users.
Navigation and organization of the information was another key need. vBulletin is a forum utility that provided a good location to have advanced product discussions, but it required too much maintenance and upkeep to address duplicates, organize the posts how we wanted them, and ultimately serve the customers.
Additionally, our custom solutions were becoming too difficult to maintain with upgrades and updates and it took too much time for our teams to perform updates and upgrades, which was another contributing factor to us searching for a better solution.
Navigation and organization of the information was another key need. vBulletin is a forum utility that provided a good location to have advanced product discussions, but it required too much maintenance and upkeep to address duplicates, organize the posts how we wanted them, and ultimately serve the customers.
Additionally, our custom solutions were becoming too difficult to maintain with upgrades and updates and it took too much time for our teams to perform updates and upgrades, which was another contributing factor to us searching for a better solution.
December 04, 2014
Excellent product but mobile is weak.
• We use a tool called HelpSpot for email ticketing. They have a knowledge base for FAQs but no forum / community platform. Their technology not nearly as good
• We looked at a number of tools that did either FAQ or feedback or community, but none except Sprinklr Modern Care did all of these things.
• Looked at Kissmetrics for feedback. But they only did feedback.
• Localizations capability into Spanish French and German was also very important and this ruled out most vendors.
November 26, 2014
Sprinklr Modern Care Lives Up to Its Name
Evaluated and considered tools like uservoice, Lithium, Jive, and SuggestionBox. Ultimately, being able to quickly provision the system and test drive things in real-world situations really influenced the decision.
I've never used any Sprinklr Modern Care alternatives, but when it comes to communicating directly with customers, I much prefer using Sprinklr Modern Care over contact form and email interaction.
February 13, 2013
Absolutely fantastic tool!
Uservoice.
We really liked the way that the Sprinklr Modern Care technology worked. It was really simple, easy for customers. Ultimately the technologies are not that different. The bigger reason is that we really appreciated the team at Sprinklr Modern Care.
We really liked the way that the Sprinklr Modern Care technology worked. It was really simple, easy for customers. Ultimately the technologies are not that different. The bigger reason is that we really appreciated the team at Sprinklr Modern Care.