Modern Care is a digital-first, proactive customer experience solution that lets brands analyze billions of conversations in real-time. Sprinklr’s AI engine taps into conversations across chat, social, messaging, email, SMS, voice, and video to identify intent and sentiment, using self-service...
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Sprinklr Modern Care, and make your voice heard!
Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
Modern Care is a digital-first, proactive customer experience solution that lets brands analyze billions of conversations in real-time. Sprinklr’s AI engine taps into conversations across chat, social, messaging, email, SMS, voice, and video to identify intent and sentiment, using self-service and automation to solve problems quickly and deliver better experiences.
Users can resolve issues using customers’ full history across channels and leverage AI to empower agents with the best responses. The solution is equipped with real-time contact center analytics that uncover actionable insights to trigger improvements in proactive care, reducing inbound contact volume.
Sprinklr Modern Care Features
- Reduce Churn: AI Model for Sales Intent, Automated Tagging, Automated Routing, Care CSAT Detection, FB Ads Click-to-Messenger, Knowledge Base, Community, Omnichannel Reporting
- Decrease Costs: Surveys, Smart Responses, Canned Responses, CRM Integration, AI Engageable/Non-Engageble, Integrated Chat Bots, Community
- Increase Customer Satisfaction: Message Intent, Assignment Engine, Message Intent, Automated Tagging, Agent Console, Supervisor Console, Omnichannel Reporting, Journey Facilitator, Smart Compliance, Automated Customer Authentication, Audit Checklist, Approval Workflows, Listening Themes, Care CSAT Prediction, Macros for Escalation
Sprinklr Modern Care Lite
Try unified, AI-powered customer service software for free. Sprinklr Modern Care Lite is an out-of-the-box, enterprise-grade contact center solution you can roll out in just minutes — freeing you to focus on meeting your customers’ expectations, instead of digging through reports or training your teams.
- Supported: Sprinklr Voice
- Supported: Live Chat
- Supported: Contact Center Intelligence
- Supported: Agent Assist
- Supported: Self-Service Community
- Supported: Automated Workflows
- Supported: Knowledge Base
- Supported: Conversational AI and Bots
- Supported: Multichannel Support
- Zendesk Support Suite
- Jira Service Management (Jira Service Desk)
- Microsoft Dynamics 365
- Global Relay Archive
- Tableau Online
- SAP Service Cloud
- Microsoft Power BI
- Optimizely Content Marketing
- Azure Bot Service (Microsoft Bot Framework)
- Looker Studio
- Google Analytics
- Getty Images Enterprise Solutions
- Freshworks CRM
- ESKORT Compliance Solution
- Adjust by AppLovin
- Adobe Experience Platform
- Adobe Experience Manager
- ServiceNow Customer Service Management
- Proofpoint Digital Risk Protection
- Acoustic Exchange
- Google Firebase
- Google Champaign Manager
- Form Assembly
|Mobile Application||Apple iOS, Android, Windows Phone, Mobile Web|
Genesys Cloud CX
Genesys Multicloud CX (discontinued)
Zendesk Support Suite
LivePerson Conversation Cloud (LiveEngage)
Sitecore Experience Platform
Cisco Unified Contact Center
average places - paid social content scheduling, this can accrue very high costs if you are a smaller business, and do not have enough in paid media to support the operational costs.
I sometimes find it difficult to navigate. There seems to be a huge platform of tools but it's too daunting to dive in and use them all.
- Suited for Social Listening with great ability to create boards with integration with our main social channels. The user interface is also a great feature improving our platform experience. We have an MDR leading the entire process 24x7.
- Less Appropriate for Lead generation as the platform is not fully integrated in our environment with CRM and Marketing Automation tools which would increase our team productivity and also the quality of our customers interactions.
If you're working over the weekend and have issues with the platform, Sprinklr Care has been available over the weekend for issue resolution.
When we first started using the application we had a need for requiring users emails be available, more detailed reporting in the admin area, the ability to add notification posts that would banner at the top, and modals upon login. Unfortunately, these are customizable features you might find in larger scale products that were not available in Sprinklr Modern Care. Thankfully, they improve constantly and addressed the email issue in an update. The other items we were able to customize with some clever scripting.
If options like the above items, or the ability to modularly control the functionality and look and feel are requirements, Sprinklr Modern Care may not be the best solution. It's a great option, though, if you don't need all of that.
Now using Sprinklr Modern Care for multiple product communities with varying degrees of usage and configuration. Some additional look-and-feel options or greater flexibility in the design that would be great. But those come at a higher price and weren't something we needed to initial get off the ground and going.
They have recently changed their pricing model so it will be interesting to see what happens going forward. Their basic packages made it a no-brainer to start using the system quickly and start seeing results.