Sprinklr Modern Care Reviews

33 Ratings
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Score 7.6 out of 101

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Reviews (1-7 of 7)

Daved Artemik profile photo
Score 8 out of 10
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Likelihood to Renew

9
The biggest reason we renewed, and kept up with GetSatisfaction is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.
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Alexandra Gambardella profile photo
Score 8 out of 10
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8
Not only is Get Satisfaction reasonably priced and easy to use, but it also has years worth of FAQ topics and user feedback that we've acquired over the years that we continue to reference today.
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Laura Thomas profile photo
August 03, 2014

Get Satisfied!

Score 9 out of 10
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10
We are committed to our community and would not want to lose the history of our support or risk ending the ongoing open communication we have with our customers.
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Score 10 out of 10
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8
I have super strong confidence in
our success rate but our customer support team will always look at options.
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About Sprinklr Modern Care

With Sprinklr Modern Care, brands have the ability to listen, route, resolve, and measure customer care issues in an integrated, cross-channel solution. Sprinklr Modern Care aims to help companies achieve the following:
Quickly respond to customers and ensure customer satisfaction.
  • Bring in messages from 25+ social channels, email, live chat, SMS, and more.
  • Route cases based on agent capacity, availability and current load.
Know their customers full history to provide optimal service.
  • Connect to existing CRM tools and view all case history and interactions with the customer in one single dashboard view.
  • Access templated responses to quickly address customer questions, concerns, or issues.
Standardize processes and workflows for compliance and efficiency.
  • Automate the classification and routing of messages based on keywords, sentiment, influencer score, issue type, and much more with AI-powered rules.
  • Audit agent activity to identify areas for improvement and process optimization.
Quickly access reports to measure results and improve on SLA’s and CSAT.
  • Access a connected view of agent’s activity and performance in real time.
  • Survey customers to capture feedback from several channels and view in a consolidated report.

Sprinklr Modern Care Competitors

Jive, Mzinga OmniSocial, SAP Social On-Demand, UseResponse, UserVoice, Khoros Communities (Formerly Spredfast + Lithium)

Sprinklr Modern Care Technical Details

Operating Systems: Unspecified
Mobile Application:No