Sprinklr Modern Care Reviews

47 Ratings
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Score 8.0 out of 100

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Reviews (1-7 of 7)

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December 30, 2014
Daved Artemik | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Likelihood to Renew

9
The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.
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November 26, 2014
Steve MacLaughlin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Renew

9
The initial use of the product started out as a 90 day test to see if we could engage customers at a higher level using Sprinklr Modern Care. After a year the use of Sprinklr Modern Caren has now been extended to multiple products.
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August 04, 2014
Alexandra Gambardella | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Likelihood to Renew

8
Not only is Sprinklr Modern Care reasonably priced and easy to use, but it also has years worth of FAQ topics and user feedback that we've acquired over the years that we continue to reference today.
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August 03, 2014
Laura Thomas | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Likelihood to Renew

10
We are committed to our community and would not want to lose the history of our support or risk ending the ongoing open communication we have with our customers.
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February 13, 2013
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Renew

8
I have super strong confidence in
our success rate but our customer support team will always look at options.
Read this authenticated review

What is Sprinklr Modern Care?

With Sprinklr’s Modern Care solution brands can proactively listen to customers across multiple channels, automatically route inbound messages to the right agent, quickly resolve customer issues using their full history and analyze overall performance of the care program in order to make improvements.

Sprinklr Modern Care Features

Has featureReduce Churn: AI Model for Sales Intent, Automated Tagging, Automated Routing, Care CSAT Detection, FB Ads Click-to-Messenger, Knowledge Base, Community, Omnichannel Reporting
Has featureDecrease Costs: Surveys, Smart Responses, Canned Responses, CRM Integration, AI Engageable/Non-Engageble, Integrated Chat Bots, Community
Has featureIncrease CSAT: Message Intent, Assignment Engine, Smart Intent, Automated Tagging, Agent Console, Supervisor Console, Smart Compliance, Automated Customer Authentication, Audit Checklist, Approval Workflows, Listening Themes, Care CSAT Prediction, Macros for Escalation

Sprinklr Modern Care Videos (3)

Sprinklr Modern Care Integrations

Zendesk Support Suite, Salesforce CMS, Slack, Jira Service Management (Jira Service Desk), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Sprinklr Modern Care Competitors

Sprinklr Modern Care Technical Details

Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web

Frequently Asked Questions

What is Sprinklr Modern Care's best feature?

Reviewers rate Availability and Performance highest, with a score of 9.9.

Who uses Sprinklr Modern Care?

The most common users of Sprinklr Modern Care are from Enterprises and the Computer Software industry.