Sprinklr Modern Care

Sprinklr Modern Care

About TrustRadius Scoring
Score 8.3 out of 100
Sprinklr Modern Care

Overview

What is Sprinklr Modern Care?

Modern Care is a digital-first, proactive customer experience solution that lets brands analyze billions of conversations in real-time. Sprinklr’s AI engine taps into conversations across chat, social, messaging, email, SMS, voice, and video to identify intent and sentiment, using self-service...

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Recent Reviews

Longtime user

9 out of 10
May 24, 2022
The tool is used for daily moderation of social media channels. The tool also allows you to create detailed reports summarizing activities …
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Sprinklr Review

10 out of 10
August 23, 2019
My team uses Sprinklr specifically for interacting with posters on Facebook and Twitter, with Instagram as well hopefully in the future …
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How Sprinklr Modern Care Differs From Its Competitors

Sprinklr Unified Platform

Our company used all products by Sprinklr except the Advertising platform which in actuality is also a very good tool and makes it a complete package
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Sprinklr Unified Platform

We benefited greatly from the platform as all of our data collection and research can be done at the same time. This means that we have our staff free up some time they can spend on other projects. It also has benefits as the platforms links to the different products, which means time and other …
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Sprinklr Unified Platform

Having a unified system allows our company to use one platform for all needs, whether it be social listening, paint social content scheduling, community management, content calendar management, social care representative SLA monitoring or brand protection - these are all things which are not …
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Sprinklr Unified Platform

While I am not the most familiar with this section of the Sprinklr suite, I do know that the rapid responses to our customers made possible by Sprinklr are appreciated by them. I often hear customers surprised that we responded to a concern they posted on social media. This would not be possible …
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Sprinklr Unified Platform

As a company with multiple brands, we can see all the social media interactions of our customers with our other brands. This helps us a lot to find the right person to contact to answer the request and in assessing customers' reactions in some cases. We also can set some properties to evaluate …
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Sprinklr Unified Platform

So far I've mainly been using modern engagement as we are still quite new to the platform. I find it useful that everything is in one place and love the aspect of having multiple tabs open so I can switch between scheduling to reporting in a matter of seconds.
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Sprinklr Unified Platform

In addition to Sprinklr Modern Care, our company uses Sprinklr for other functions--particularly posting and market research. We publish social media posts on organic channels via Sprinklr and also do market research via social listening (dashboards, presentations, graphs, charts, competitor …
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Sprinklr Unified Platform

Marketing was the main function that benefited from this platform. Being an international company, brand consistency in our marketing is key. And this was the main benefit we achieved through using this platform.
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Sprinklr Unified Platform

We use a number of Sprinklr products on our end, some more than others. I do see the benefit in having a one stop shop for all of our social media medias. Sprinklr has done a great job creating a powerful suite of products that I would recommend to other firms.
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Sprinklr Unified Platform

With platform integrations we can benefit with more productivity to our users. We have a single source to manage our customers through Social Media.
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Sprinklr Unified Platform

Using Sprinklr Modern Care as part of the Sprinklr unified platform has allowed us to get a complete view of all our social media efforts. We're able to report on all aspects of what we do in social media, while gaining insights into what our fans and followers are saying through the data that is …
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Sprinklr Unified Platform

Yes, we use Social + Messaging and Research. These are best-in-class social media management tools which are user-friendly and technically robust.
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Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Sprinklr Modern Care?

Modern Care is a digital-first, proactive customer experience solution that lets brands analyze billions of conversations in real-time. Sprinklr’s AI engine taps into conversations across chat, social, messaging, email, SMS, voice, and video to identify intent and sentiment, using self-service…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

6 people want pricing too

Alternatives Pricing

What is Zoho Desk?

Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

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Unavailable
What is Sparkcentral, by Hootsuite?

Sparkcentral by Hootsuite is a social customer care solution that aims to let users keep a personal touch, as a cloud-based customer engagement platform that caters specifically to customer care teams within large enterprises, enabling them to deliver real-time social customer service.…

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Product Demos

Introduction to Modern Care
01:41
Introduction to Importance of team collaboration
02:01
Introduction Increase agent productivity through call deflection and AI driven efficiencies
02:06
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Product Details

What is Sprinklr Modern Care?

Modern Care is a digital-first, proactive customer experience solution that lets brands analyze billions of conversations in real-time. Sprinklr’s AI engine taps into conversations across chat, social, messaging, email, SMS, voice, and video to identify intent and sentiment, using self-service and automation to solve problems quickly and deliver better experiences.

Users can resolve issues using customers’ full history across channels and leverage AI to empower agents with the best responses. The solution is equipped with real-time contact center analytics that uncover actionable insights to trigger improvements in proactive care, reducing inbound contact volume.

Sprinklr Modern Care Features

  • Reduce Churn: AI Model for Sales Intent, Automated Tagging, Automated Routing, Care CSAT Detection, FB Ads Click-to-Messenger, Knowledge Base, Community, Omnichannel Reporting
  • Decrease Costs: Surveys, Smart Responses, Canned Responses, CRM Integration, AI Engageable/Non-Engageble, Integrated Chat Bots, Community
  • Increase Customer Satisfaction: Message Intent, Assignment Engine, Message Intent, Automated Tagging, Agent Console, Supervisor Console, Omnichannel Reporting, Journey Facilitator, Smart Compliance, Automated Customer Authentication, Audit Checklist, Approval Workflows, Listening Themes, Care CSAT Prediction, Macros for Escalation

Sprinklr Modern Care Lite

Try unified, AI-powered customer service software for free. Sprinklr Modern Care Lite is an out-of-the-box, enterprise-grade contact center solution you can roll out in just minutes — freeing you to focus on meeting your customers’ expectations, instead of digging through reports or training your teams.

Sprinklr Modern Care Features

  • Supported: Sprinklr Voice
  • Supported: Live Chat
  • Supported: Contact Center Intelligence
  • Supported: Agent Assist
  • Supported: Self-Service Community
  • Supported: Automated Workflows
  • Supported: Knowledge Base
  • Supported: Conversational AI and Bots
  • Supported: Multichannel Support

Sprinklr Modern Care Videos

"As a modern care agent, I am tasked with resolving the ever increasing volume of new cases on any given day while simultaneously ensuring my customers have a positive experience. Luckily, Sprinklr provides me the tools to do my job efficiently and effectively."
"As a Care Agent in today’s market, the only lasting differentiator is customer experience so it’s important that I not only resolve customer issues but find opportunities to surprise and delight. To do this consistently, I need to easily collaborate with my team and superviso...
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- Deliver Omni-channel care to customers across digital channels - Implement AI based self care to resolve repeated queries - Identify entry points to deflect customers to modern channels - Automate your customer authentication process to save time - Use AI to Empower your agents and improve their productivity

Sprinklr Modern Care Integrations

Sprinklr Modern Care Competitors

Sprinklr Modern Care Technical Details

Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web

Frequently Asked Questions

Qualtrics XM Discover, Verint Messaging, and Zendesk Support Suite are common alternatives for Sprinklr Modern Care.

Reviewers rate Availability and Performance highest, with a score of 9.9.

The most common users of Sprinklr Modern Care are from Enterprises (1,001+ employees) and the Computer Software industry.
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Comparisons

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Reviews

(1-23 of 23)
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Score 10 out of 10
Vetted Review
Verified User
  • Sprinklr Modern Care has had a dramatic affect on our response times and overall efficiency. We've been able to handle more conversations in less time.
  • The platform has allowed us to exclude (or de-prioritize) high-volume, low-priority conversations from social media posts that are intended to create engagement, so our queues are not jammed up with emoji replies, one-word responses, etc. It has been amazing to either route comments on certain posts to a dedicated queue, or to exclude them from our teams' queue altogether.
Daved Artemik | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Through the use of Sprinklr Modern Care we were able to better address customer needs because of the centralized location of Bugs, Feature requests, and general questions. This greatly improved customer service and perspective.
  • Because Sprinklr Modern Care provides a central repository for various customer facing information, we were able to increase employee efficiency, and free up resources for other tasks by assigning community moderators and contributors.
  • Sprinklr Modern Care also helped create additional leads and helped customer conversion because it allowed prospects and customers to connect and exchange data and it allowed prospects to see an active community and company transparency.
Steve MacLaughlin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Increased customer engagement which leads to better Net Promoter Scores
  • Increased customer retention through greater visibility into product improvements and responsiveness to customer needs
  • Reduced customer support cases for common questions or requests for information that can now be found in the online community
Alexandra Gambardella | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Increased employee efficiency: Having a clear, one-stop "shop" where users can leave feedback, ask questions, and find bug fixes or workarounds has saved me (and other community managers at my company) loads of time that was once spent responding to numerous emails on an individual basis.
  • Better customer service: Since everyone in the company is alerted of what's being written on our forum, it's easy to spot a high-priority issue, delegate to the person in charge, resolve it, and respond as soon as possible.
August 03, 2014

Get Satisfied!

Laura Thomas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Improved self-support. Many customers are able to find answers to their questions without even posting to our community
  • Excellent peer support. Our customers excel at helping each other. We are lucky to have community members who are experts at our product and many of them are generous with their time and assist newcomers before our community managers are able to!
Score 10 out of 10
Vetted Review
Verified User
  • Reduced call volume associated with questions to customer support. When a question is answered, we can easily re-post the answer, then direct customers to look at those answers. Customers do also answer each others questions, but the primary impact to call volume has come from content posting.
  • We have seen an increase in overall website traffic to our website from enhanced SEO (Search Engine Optimization). It helps us to promote new functions. We have seen an increase in our number of trials. When you have a transactional business, that's of large value to you.
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