TrustRadius Insights
User-Friendly Interface: Users have found the interface of Sprinklr Modern Care to be easy to navigate and visually appealing. The …
Starting at $249 per month per seat
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What is Sprinklr Service?
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to…
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Pricing
Sprinklr Service Self-Serve Plan
$249
On Premise
Per month (billed annually) per seat
Sprinklr Service Enterprise Plan
Contact Us
On Premise
Per month (billed annually) per seat
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.sprinklr.com/pricing/custom…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $249 per month per seat
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Sprinklr Service?
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights.
Sprinklr Service –
Enables customers to interact with a brand on their preferred channel for a consistent brand experience.
Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.
Provides meaningful and actionable insights to supervisors to drive growth and operational excellence.
Helps leaders uncover opportunities for growth, transformation and innovation through real-time contact center insights scalable across the enterprise.
Taking off on social and digital channels, Sprinklr boasts expertise in analyzing and listening to customers on all the new-age channels for over a decade while other incumbent players are catching up on these channels. Sprinklr is built on a single code-base – leveraging the same unified data layer, AI and integrations across all its product suites and for all the clients.
Sprinklr Service Features
- Supported: Sprinklr Voice
- Supported: Live Chat
- Supported: Contact Center Intelligence
- Supported: Agent Assist
- Supported: Self-Service Community
- Supported: Automated Workflows
- Supported: Knowledge Base
- Supported: Conversational AI and Bots
- Supported: Multichannel Support
Sprinklr Service Videos
Introduction to Modern Care
Sprinklr Service Overview
Increasing agent productivity through call deflection and AI driven efficiencies
Sprinklr Service Integrations
- Zendesk Suite
- Salesforce Sales Cloud
- Slack
- Jira Service Management
- Microsoft Dynamics 365
- Global Relay Archive
- WordPress
- Trustpilot
- Tableau Cloud
- Stripe Payments
- Shutterstock
- SAP Service Cloud
- PowerReviews
- Microsoft Power BI
- Optimizely Content Marketing Platform
- Azure Bot Service (Microsoft Bot Framework)
- MediaValet
- Mediaocean
- Medallia
- Mailchimp
- Kochava
- Haptik
- Looker Studio
- Google Analytics
- Giphy
- Getty Images Enterprise Solutions
- Freshsales
- ESKORT Compliance Solution
- Domo
- Canary
- Bitly
- Bazaarvoice
- AppsFlyer
- Adjust by AppLovin
- Adobe Experience Platform
- Adobe Experience Manager
- ServiceNow Customer Service Management
- Proofpoint Digital Risk Protection
- Acoustic Exchange, defunct
- Lyearn
- Oracle Fusion Service
- Adobe Marketo Engage
- Firebase
- Google Marketing Platform
- FormAssembly
- Treasure Data
- Nonli
- go.usa
Sprinklr Service Competitors
Sprinklr Service Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Languages | German, English, French, Japanese, Korean, Portuguese, Spanish |
Frequently Asked Questions
Sprinklr Service starts at $249.
Clarabridge (discontinued), Verint Messaging, and Zendesk Suite are common alternatives for Sprinklr Service.
Reviewers rate Availability and Performance highest, with a score of 9.9.
The most common users of Sprinklr Service are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(53)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
User-Friendly Interface: Users have found the interface of Sprinklr Modern Care to be easy to navigate and visually appealing. The platform's design and functionality prioritize the needs of the end user.
Effective Search Feature: Many reviewers have praised the Search feature, which suggests potential duplicates or similar threads before users create their own posts. This helps prevent duplicate requests and enhances efficiency in finding relevant information.
Flexible Administrator Control: Several users appreciate the ability to assign different levels of administrators for better control over specific groups within the organization. This feature allows for customized permissions and empowers non-employee users to assist with certain tasks.
Difficult to work with and acquire necessary information: Some users have found Sprinklr Modern Care challenging in terms of usability, making it difficult to navigate and find the information they need.
Limited customization abilities: The customization options available in Sprinklr Modern Care are not as robust as other applications, which can make it challenging for users to remove components or rearrange items according to their preferences.
Reporting tools lack user-friendly interface: While the API provides the desired information, the reporting tools in Sprinklr Modern Care have been criticized by users for lacking a user-friendly interface. This can hinder administrators from easily accessing and analyzing data.
Users have made several recommendations for Sprinklr Modern Care based on their experiences. First, they suggest considering having a strong team member administer the platform for maximum ease and efficiency. This dedicated person can ensure that Sprinklr is used to its full potential.
Second, users recommend taking the time to explore and experiment with Sprinklr's features. By familiarizing oneself with all the available features, navigation becomes easier and users can take full advantage of the platform's capabilities.
Lastly, users suggest considering utilizing managed services when using multiple modules in Sprinklr. These services can provide additional support and assistance, ensuring a smooth experience.
These recommendations emphasize the importance of having dedicated personnel, exploring all available features, and considering additional support services to maximize the benefits of using Sprinklr Modern Care for customer service and community management needs.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
I used it for FMCG brands. There were so active on social media and have a lot of brands. It was really important for the brand at that time to have perfect social listening & community management solution so we decided to go with Sprinklr Modern Care which ultimately became so important for us. It is a very smart & useful tool, a unified platform to cover all your social media management needs
- Social Listening
- Community Management
- Addressing critical complaints
- Sync issues sometimes happen
- Historical data sometimes not fetched
- Reduced the time spent on tasks
- Unified view, connection with Salesforce and other apps is superb
- Talkwalker, Digimind Social, Emplifi Social Marketing Cloud, Meltwater Social and Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media)
First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr
May 24, 2022
Longtime user
Score 9 out of 10
Vetted Review
Verified User
The tool is used for daily moderation of social media channels. The tool also allows you to create detailed reports summarizing activities in social media, for example, sentiment, reaction time, and volume of messages.
- Fast download of real time entries.
- The possibility of applying detailed categorization.
- The possibility of applying detailed sentiment of messages.
- The possibility of sending the NPS survey.
- Sentiment - should be more visible, less clicks.
- Status changes when user is log out - repair bug.
- Sometimes we have problems with incurring cases.
- Ability to measure different KPIs.
- Better reaction time.
- Better NPS score.
- NapoleonCat, Percolate, Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media) and Salesforce.com
The tool is the best compared to the competition. It has advanced features. It is more difficult to master the operation, but in the long run, it is beneficial.
November 25, 2021
Why we use Sprinklr
We use Sprinklr Modern Care in our Business Unit, and it greatly improves our efficiency. We get a fast overview of our data, and are able to do a deep dive into them. It also allows us to create our own formulas and completely tailor the backend to our needs. This way we always have insights into our performance.
- Is very adaptable and customizable.
- Very easy to use.
- Is an all-in-one service platform.
- Accurate data collection.
- Smaller platform integration.
- Community Management.
- We were able to reduce our Community Management hours.
- This platform cut down our Account team as posting on multiple platforms at once is made very easy.
- We sometimes have to double check the data, as fluctuates and is not always accurate.
We also use Meltwater in our BU, and the good thing about Sprinklr is that you can actually compare your data numbers with the key word searches. Meltwater is limited in that it doesn't offer a wide range of services. Although the graphs and some other analysis functions on Meltwater are a bit more detailed.
May 21, 2021
Great product for a company with large budgets!
We used it for social community management and scheduling of paid and organic posts
- Good customer support for clients
- Easy to use interface
- Customizable metrics and fields
- Turn over of client representatives
- Expensive but worth it in the long run
- Social listening is not as advanced as Brandwatch
- Social listening alerts have helped abort potential crisis which cost millions of dollars in losses
- Paid media scheduling has saved time
- Social care SLA monitoring has saved money from having to use a different software for that
Many tools are the same, but the one where I noticed the biggest difference was between Brandwatch and Sprinklr when it comes to social listening. Brand watch has a good and more affordable social listening platform, but it is not as easy to use and requires the client to code keywords versus have user-friendly logic that can be quickly applied to social listening queries.
August 17, 2018
A handy tool to quickly create online communities
Sprinklr Modern Care is a handy tool that allows for easy creation of an online community. I evaluated the service to help create "brand ambassadors" to support referrals, but it's a helpful SEO tool.
- Easy creation of online communities.
- Support referrals by engaging current customers.
- Creating cross-platform experience.
- User-interface appears a bit dated and could use beautification.
- Mobile functionality could improve.
- No mobile app!
- Optimization of resources: Ease of use and setup saves time.
- Amplify and support referrals.
- Improve consumer loyalty by engaging a satisfied customer base.