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Sprinklr Service

Sprinklr Service
Formerly Sprinklr Modern Care

Overview

What is Sprinklr Service?

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to…

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Recent Reviews

TrustRadius Insights

User-Friendly Interface: Users have found the interface of Sprinklr Modern Care to be easy to navigate and visually appealing. The …
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Longtime user

9 out of 10
May 24, 2022
The tool is used for daily moderation of social media channels. The tool also allows you to create detailed reports summarizing activities …
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Sprinklr Review

10 out of 10
August 23, 2019
Incentivized
My team uses Sprinklr specifically for interacting with posters on Facebook and Twitter, with Instagram as well hopefully in the future …
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Sprinklr review

9 out of 10
August 05, 2019
Incentivized
[Sprinklr Modern Care is] Used by the marketing department regionally supporting our social media strategic decisions.
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Pricing

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Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.sprinklr.com/pricing/custom…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $249 per month per seat
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Product Details

What is Sprinklr Service?

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights.


Sprinklr Service –

  • Enables customers to interact with a brand on their preferred channel for a consistent brand experience.

  • Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.

  • Provides meaningful and actionable insights to supervisors to drive growth and operational excellence.

  • Helps leaders uncover opportunities for growth, transformation and innovation through real-time contact center insights scalable across the enterprise.


Taking off on social and digital channels, Sprinklr boasts expertise in analyzing and listening to customers on all the new-age channels for over a decade while other incumbent players are catching up on these channels. Sprinklr is built on a single code-base – leveraging the same unified data layer, AI and integrations across all its product suites and for all the clients.

Sprinklr Service Features

  • Supported: Sprinklr Voice
  • Supported: Live Chat
  • Supported: Contact Center Intelligence
  • Supported: Agent Assist
  • Supported: Self-Service Community
  • Supported: Automated Workflows
  • Supported: Knowledge Base
  • Supported: Conversational AI and Bots
  • Supported: Multichannel Support

Sprinklr Service Videos

Introduction to Modern Care
Sprinklr Service Overview
Increasing agent productivity through call deflection and AI driven efficiencies

Sprinklr Service Technical Details

Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web

Frequently Asked Questions

Sprinklr Service starts at $249.

Clarabridge (discontinued), Verint Messaging, and Zendesk Suite are common alternatives for Sprinklr Service.

Reviewers rate Availability and Performance highest, with a score of 9.9.

The most common users of Sprinklr Service are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(53)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

User-Friendly Interface: Users have found the interface of Sprinklr Modern Care to be easy to navigate and visually appealing. The platform's design and functionality prioritize the needs of the end user.

Effective Search Feature: Many reviewers have praised the Search feature, which suggests potential duplicates or similar threads before users create their own posts. This helps prevent duplicate requests and enhances efficiency in finding relevant information.

Flexible Administrator Control: Several users appreciate the ability to assign different levels of administrators for better control over specific groups within the organization. This feature allows for customized permissions and empowers non-employee users to assist with certain tasks.

Difficult to work with and acquire necessary information: Some users have found Sprinklr Modern Care challenging in terms of usability, making it difficult to navigate and find the information they need.

Limited customization abilities: The customization options available in Sprinklr Modern Care are not as robust as other applications, which can make it challenging for users to remove components or rearrange items according to their preferences.

Reporting tools lack user-friendly interface: While the API provides the desired information, the reporting tools in Sprinklr Modern Care have been criticized by users for lacking a user-friendly interface. This can hinder administrators from easily accessing and analyzing data.

Users have made several recommendations for Sprinklr Modern Care based on their experiences. First, they suggest considering having a strong team member administer the platform for maximum ease and efficiency. This dedicated person can ensure that Sprinklr is used to its full potential.

Second, users recommend taking the time to explore and experiment with Sprinklr's features. By familiarizing oneself with all the available features, navigation becomes easier and users can take full advantage of the platform's capabilities.

Lastly, users suggest considering utilizing managed services when using multiple modules in Sprinklr. These services can provide additional support and assistance, ensuring a smooth experience.

These recommendations emphasize the importance of having dedicated personnel, exploring all available features, and considering additional support services to maximize the benefits of using Sprinklr Modern Care for customer service and community management needs.

Attribute Ratings

Reviews

(1-22 of 22)
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Alagu Sathappan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Sprinklr Voice provides powerful call routing and IVR features to guarantee that customers are connected with the proper person for their needs and allows us to quickly track and respond to customer enquiries and comments. In addition, the platform provides us with sophisticated analytics and reporting tools to better comprehend client feedback and activity. When it comes to enhancing call center operations and delivering first-rate customer support over the phone, Sprinklr Voice is a fantastic option. The fact that it can be used with other Sprinklr offerings to provide a unified view of consumer interactions increases its usefulness.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I used it for FMCG brands. There were so active on social media and have a lot of brands. It was really important for the brand at that time to have perfect social listening & community management solution so we decided to go with Sprinklr Modern Care which ultimately became so important for us. It is a very smart & useful tool, a unified platform to cover all your social media management needs
May 24, 2022

Longtime user

Score 9 out of 10
Vetted Review
Verified User
The tool is used for daily moderation of social media channels. The tool also allows you to create detailed reports summarizing activities in social media, for example, sentiment, reaction time, and volume of messages.
November 25, 2021

Why we use Sprinklr

Robert van Kasteel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Sprinklr Modern Care in our Business Unit, and it greatly improves our efficiency. We get a fast overview of our data, and are able to do a deep dive into them. It also allows us to create our own formulas and completely tailor the backend to our needs. This way we always have insights into our performance.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
In today's social media environment, bad customer experiences can spread like wildfire. We strive to provide the very best customer service and Sprinklr alerts us to customer concerns so that we may address them before they get out of control. Sprinklr helps us protect our reputation and, more importantly, help us take care of our customers.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Sprinklr Modern Care as a scheduling, monitoring and reporting tool for our social channels across Facebook, Instagram and Twitter. It is used by me and my colleagues every day as our main communication tool. It allows us to have everything in the one place for our social communications.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Sprinklr Modern Care is being used to handle customer service issues on social media. It is used by a corporate department and customer service associates in various locations throughout the country to communicate with customers on-platform. Oftentimes, once contact is made the issue can be better addressed via direct message or phone call.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We utilize this system to automate and standardize processes to make it easy and quick to upload and share content. It helped generate better content and give a consistent brand across the company. The automation side of it also helped reduce production costs, which was a huge benefit for our company.
August 23, 2019

Sprinklr Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
My team uses Sprinklr specifically for interacting with posters on Facebook and Twitter, with Instagram as well hopefully in the future (we're waiting to find out something about DMs pulling in). It's also used by the Marketing arm of Social Care to schedule posts. We use a lot of the reporting features to collect data to make our customers' experience even better. It also gives leadership a kind of "roadmap" of pain points.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
My firm (social media department) uses Sprinklr Modern Care in order to resolve and measure customer care issues in an integrated way across our channels. This platform also allows us to manage service interactions at scale. This allows us to streamline processes and monitor messages and activity across our social media channels.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Used for the quick resolution of platform related technical issues, such as data fetching glitches, visualization rendering issues, etc. It is being used by the social media marketing team and it helps us to be timely and accurate with our reporting needs for clients.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Sprinklr for social media engagement. We use Sprinklr for both paid and organic promotions across social media channels. Sprinklr is used by the whole organization to develop the business. We use it for marketing and risk identification across the company globally. The reporting module is also good to get all the information in one place.
Daved Artemik | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Sprinklr Modern Care was used to create a central hub for customer service offerings for a new product. The new product direction was supposed to make the customer experience easier, for both the customer and the employees, so Sprinklr Modern Care was put in place to help achieve that goal. The customer service process prior to Sprinklr Modern Care was through email or direct contact means, which made question and answers, feature requests, and bug reporting difficult to track and maintain. Sprinklr Modern Care allowed us to centralize all the information in one location where duplicate requests or issues could be handled, and customers could help service themselves using the Search and Forum approach that Sprinklr Modern Care employs. It also allowed our QA and Engineering staff to keep status updates in front of customers for more transparency.
Alexandra Gambardella | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Sprinklr Modern Care serves as the main customer support forum for my company's network of entertainment websites, and provides a direct line of communication between the people working on our sites (us!) and the people visiting and using the sites. While our Sprinklr Modern Care communities are managed and maintained by just a handful of employees (myself included), everyone at the company receives and reads the notification emails about what's being posted, ensuring that all employees are up-to-speed on what sort of features our users are requesting, which questions are being asked, and what sort of bugs are being reported. It not only serves as a home for our websites' FAQs — where new users can find tips and pointers on how to use the sites most effectively — but it also gives users the opportunity to directly submit their own ideas for new improvements to the site, many of which are ultimately implemented by our Product team. In the past, users' posts to our forum have often alerted our team of important site issues or bugs that may have otherwise been overlooked until much later.
August 03, 2014

Get Satisfied!

Laura Thomas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Sprinklr Modern Care is primarily used by our support team as an additional support avenue for customers to connect with us on but unlike traditional avenues of support where an answer will only help the customer who receives it, a reply on Sprinklr Modern Care has the potential to help our entire user base. It also helps us to pinpoint trends if there's a problem with our product or service and prioritize feature requests.
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