Sprinklr Modern Care Reviews

34 Ratings
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Score 6.3 out of 100

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Reviews (1-11 of 11)

Anonymous | TrustRadius Reviewer
August 23, 2019

Sprinklr Review

Score 10 out of 10
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Support Rating

8
I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.
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Anonymous | TrustRadius Reviewer
August 16, 2019

Exceeding Expectations with Sprinklr Modern Care

Score 8 out of 10
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Support Rating

7
It takes time to reach the Sprinklr customer service team at times. It would be helpful to have a pop up chat as a feature on the website. Live chats would help with one-off questions - similar approach as Facebook when it comes to questions regarding our paid ads. We simply click a 'help' button and then we are given a number in the queue to meet with a live chat rep.
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Daved Artemik | TrustRadius Reviewer
December 30, 2014

Got Satisfaction with GetSatisfaction

Score 8 out of 10
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Support Rating

7
My experience with support has been limited, as the support issues I have had revolved more around functionality. In keeping with their primary message and goal of community facing support models, Get Satisfaction uses their own product to manage support requests, including, but not limited to the traditional bug reports, feature requests, and general Q&A. Their response is generally positive but I have experienced significant delays in follow-up for past requests. It's also been difficult to get information on when bug fixes or expected features would be delivered in a product version, but I have eventually received an answer on that. One significant roadblock we had as a missing feature had to be forward to our account rep to get follow-up but once that step was taken they were very responsive. The feature made it in to the product eventually, but it was a significant time (~1yr) later. Overall the people have been friendly and helpful, and I have never had a rude experience that made me regret using the product.
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About Sprinklr Modern Care

With Sprinklr’s Modern Care solution brands can proactively listen to customers across multiple channels, automatically route inbound messages to the right agent, quickly resolve customer issues using their full history and analyze overall performance of the care program in order to make improvements.

Sprinklr Modern Care Features

Has featureAI Model for Sales Intent
Has featureAutomated Tagging
Has featureAutomated Routing
Has featureCare CSAT Detection
Has featureFB Ads Click-to-Messenger
Has featureKnowledge Base
Has featureCommunity
Has featureOmnichannel Reporting
Has featureSurveys
Has featureSmart Responses
Has featureCanned Responses
Has featureCRM Integration
Has featureAI Engageable / Non-Engageable
Has featureIntegrated Chat Bots
Has featureCommunity
Has featureMessage Intent
Has featureAssignment Engine
Has featureSmart Intent
Has featureAutomated Tagging
Has featureAgent Console
Has featureSupervisor Console
Has featureSmart Compliance
Has featureAutomated Customer Authentication
Has featureAudit Checklist
Has featureApproval Workflows
Has featureListening Themes
Has featureCare CSAT Prediction
Has featureMacros for Escalation

Sprinklr Modern Care Video

Sprinklr's Modern Care reduces the cost of customer support handling and resolution by applying smart, automated, and AI-driven technologies.

Sprinklr Modern Care Integrations

Zendesk, Salesforce CMS, Slack, Jira Service Desk, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Sprinklr Modern Care Competitors

Sprinklr Modern Care Technical Details

Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web