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Sprinklr Service

Sprinklr Service
Formerly Sprinklr Modern Care

Overview

What is Sprinklr Service?

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to…

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Recent Reviews

TrustRadius Insights

User-Friendly Interface: Users have found the interface of Sprinklr Modern Care to be easy to navigate and visually appealing. The …
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Longtime user

9 out of 10
May 24, 2022
The tool is used for daily moderation of social media channels. The tool also allows you to create detailed reports summarizing activities …
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Sprinklr Review

10 out of 10
August 23, 2019
Incentivized
My team uses Sprinklr specifically for interacting with posters on Facebook and Twitter, with Instagram as well hopefully in the future …
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Sprinklr review

9 out of 10
August 05, 2019
Incentivized
[Sprinklr Modern Care is] Used by the marketing department regionally supporting our social media strategic decisions.
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Pricing

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Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.sprinklr.com/pricing/custom…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $249 per month per seat
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Product Details

What is Sprinklr Service?

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights.


Sprinklr Service –

  • Enables customers to interact with a brand on their preferred channel for a consistent brand experience.

  • Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.

  • Provides meaningful and actionable insights to supervisors to drive growth and operational excellence.

  • Helps leaders uncover opportunities for growth, transformation and innovation through real-time contact center insights scalable across the enterprise.


Taking off on social and digital channels, Sprinklr boasts expertise in analyzing and listening to customers on all the new-age channels for over a decade while other incumbent players are catching up on these channels. Sprinklr is built on a single code-base – leveraging the same unified data layer, AI and integrations across all its product suites and for all the clients.

Sprinklr Service Features

  • Supported: Sprinklr Voice
  • Supported: Live Chat
  • Supported: Contact Center Intelligence
  • Supported: Agent Assist
  • Supported: Self-Service Community
  • Supported: Automated Workflows
  • Supported: Knowledge Base
  • Supported: Conversational AI and Bots
  • Supported: Multichannel Support

Sprinklr Service Videos

Introduction to Modern Care
Sprinklr Service Overview
Increasing agent productivity through call deflection and AI driven efficiencies

Sprinklr Service Technical Details

Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web

Frequently Asked Questions

Sprinklr Service starts at $249.

Clarabridge (discontinued), Verint Messaging, and Zendesk Suite are common alternatives for Sprinklr Service.

Reviewers rate Availability and Performance highest, with a score of 9.9.

The most common users of Sprinklr Service are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(53)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

User-Friendly Interface: Users have found the interface of Sprinklr Modern Care to be easy to navigate and visually appealing. The platform's design and functionality prioritize the needs of the end user.

Effective Search Feature: Many reviewers have praised the Search feature, which suggests potential duplicates or similar threads before users create their own posts. This helps prevent duplicate requests and enhances efficiency in finding relevant information.

Flexible Administrator Control: Several users appreciate the ability to assign different levels of administrators for better control over specific groups within the organization. This feature allows for customized permissions and empowers non-employee users to assist with certain tasks.

Difficult to work with and acquire necessary information: Some users have found Sprinklr Modern Care challenging in terms of usability, making it difficult to navigate and find the information they need.

Limited customization abilities: The customization options available in Sprinklr Modern Care are not as robust as other applications, which can make it challenging for users to remove components or rearrange items according to their preferences.

Reporting tools lack user-friendly interface: While the API provides the desired information, the reporting tools in Sprinklr Modern Care have been criticized by users for lacking a user-friendly interface. This can hinder administrators from easily accessing and analyzing data.

Users have made several recommendations for Sprinklr Modern Care based on their experiences. First, they suggest considering having a strong team member administer the platform for maximum ease and efficiency. This dedicated person can ensure that Sprinklr is used to its full potential.

Second, users recommend taking the time to explore and experiment with Sprinklr's features. By familiarizing oneself with all the available features, navigation becomes easier and users can take full advantage of the platform's capabilities.

Lastly, users suggest considering utilizing managed services when using multiple modules in Sprinklr. These services can provide additional support and assistance, ensuring a smooth experience.

These recommendations emphasize the importance of having dedicated personnel, exploring all available features, and considering additional support services to maximize the benefits of using Sprinklr Modern Care for customer service and community management needs.

Attribute Ratings

Reviews

(1-11 of 11)
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August 23, 2019

Sprinklr Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It takes time to reach the Sprinklr customer service team at times. It would be helpful to have a pop up chat as a feature on the website. Live chats would help with one-off questions - similar approach as Facebook when it comes to questions regarding our paid ads. We simply click a 'help' button and then we are given a number in the queue to meet with a live chat rep.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The support team has been very attentive to our needs and have communicated API outages (from the major social networks we use) quickly. THe few bugs we've experienced are actioned and fixed quickly.
Daved Artemik | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
My experience with support has been limited, as the support issues I have had revolved more around functionality. In keeping with their primary message and goal of community facing support models, Sprinklr Modern Care uses their own product to manage support requests, including, but not limited to the traditional bug reports, feature requests, and general Q&A. Their response is generally positive but I have experienced significant delays in follow-up for past requests. It's also been difficult to get information on when bug fixes or expected features would be delivered in a product version, but I have eventually received an answer on that. One significant roadblock we had as a missing feature had to be forward to our account rep to get follow-up but once that step was taken they were very responsive. The feature made it in to the product eventually, but it was a significant time (~1yr) later. Overall the people have been friendly and helpful, and I have never had a rude experience that made me regret using the product.
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