Sprinklr Modern Care Reviews

34 Ratings
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Score 6.3 out of 100

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About Sprinklr Modern Care

With Sprinklr’s Modern Care solution brands can proactively listen to customers across multiple channels, automatically route inbound messages to the right agent, quickly resolve customer issues using their full history and analyze overall performance of the care program in order to make improvements.

Sprinklr Modern Care Features

Has featureAI Model for Sales Intent
Has featureAutomated Tagging
Has featureAutomated Routing
Has featureCare CSAT Detection
Has featureFB Ads Click-to-Messenger
Has featureKnowledge Base
Has featureCommunity
Has featureOmnichannel Reporting
Has featureSurveys
Has featureSmart Responses
Has featureCanned Responses
Has featureCRM Integration
Has featureAI Engageable / Non-Engageable
Has featureIntegrated Chat Bots
Has featureCommunity
Has featureMessage Intent
Has featureAssignment Engine
Has featureSmart Intent
Has featureAutomated Tagging
Has featureAgent Console
Has featureSupervisor Console
Has featureSmart Compliance
Has featureAutomated Customer Authentication
Has featureAudit Checklist
Has featureApproval Workflows
Has featureListening Themes
Has featureCare CSAT Prediction
Has featureMacros for Escalation

Sprinklr Modern Care Video

Sprinklr's Modern Care reduces the cost of customer support handling and resolution by applying smart, automated, and AI-driven technologies.

Sprinklr Modern Care Integrations

Zendesk, Salesforce CMS, Slack, Jira Service Desk, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Sprinklr Modern Care Competitors

Sprinklr Modern Care Technical Details

Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web