TrustRadius Sprinklr for enterprise-level features.Roles and permissions, scheduling, analytics, calendars, reports, customer service, training.,One caveat is that their permissions are on the person and not on the platform. Working with them to address.,Our governance process is now >80% compliant with branded URL shortening, link tracking code and overall compliance.,8,8,Managing of our social media presences across FB, TW, LI, YT, Flickr, Slideshare, Sina, Renren.,,,Implemented in-house,8,Online training In-person training Self-taught,7,8,Base usage does not need training. Advanced usage, training is required.,No,8Last used in 2011. Good functionality, some usability issues.Can manage many different social accounts in one centralized platform. Effective for setting up a social media customer service process. Effective for pre-loading scheduled content. Has a customizable link shortener to track clicks. Allows for many team members to access social media publishing, monitoring and reporting. Captures useful engagement data. Very customizable with tagging.,The user experience is clunky. Engagement data was sometimes inconsistent with similar data available from other sources. Frequent bugs.,Streamlined social account management. Quick access to data to inform social media business decisions. Ability to coordinate with customer service team to handle issues surfaced through social channels.,6,6,3,3,social media publishing social media monitoring social media measurement social media customer service management social media spam filtering and removal,,Implemented in-house,6,Online training In-person training Self-taught,7,8,Not particularly easy. Some stuff was intuitive, other features needed some direction since the UX was not always ideal.,Some features were added or adjusted per our request; a custom whitelabel was created for publishing to Facebook,Yes,8,4,7,9,Get Satisfaction.,
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
124 Ratings
Score 7.8 out of 101
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Sprinklr Modern Engagement (formerly Social + Messaging Suite) Reviews

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Sprinklr Modern Engagement (formerly Social + Messaging Suite)
124 Ratings
<a href='' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

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TrustRadius Top Rated for 2019
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Feature Scorecard Summary

Boolean keyword searches (26)
Filtering out noise/spam (27)
Sentiment analysis (29)
Broad channel coverage (27)
Content planning and scheduling (27)
Audience targeting (26)
Content optimization (24)
Workflow management (25)
Automated routing and prioritization (27)
Customer interaction histories (28)
Bulk actions (27)
Lead generation (16)
Content marketing (20)
Paid media management (15)
Campaigns and promotions (18)
Twitter (31)
Facebook (29)
LinkedIn (21)
Google+ (17)
Instagram (28)
Pinterest (17)
YouTube (21)
Campaign success analytics (28)
Real-time tracking (30)
Competitor analysis (21)
Role-based user permissions & privileges (29)
Mobile access (25)

About Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement is the social media management and social media monitoring component of Sprinklr's software platform. Sprinklr is a platform that is designed to manage and enrich customer experiences across multiple social channels and websites. This solution addresses the need to manage the growing number of social channels and their expansive user bases that impact an organization.

According to the vendor, organizations will benefit by using their solution because it enables them to collaborate effectively on social and digital initiatives and speak to each consumer in one authentic, on-brand, and engaging voice across channels.

The vendor says their platform is built on one code base that organically shares data and enables greater agility, rich insights, automated efficiency, and protected security.

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Features

Listening/monitoring Features
Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Has featureSentiment analysis
Has featureBroad channel coverage
Publishing Features
Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management
Engagement Features
Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions
Marketing Features
Has featureLead generation
Has featureContent marketing
Has featurePaid media management
Has featureCampaigns and promotions
Channel coverage/integration Features
Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Has featurePinterest
Has featureYouTube
Reporting/analytics Features
Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis
Account management Features
Has featureRole-based user permissions & privileges
Has featureMobile access
Additional Features
Has featureActivate social chatter into real-time insight and engagement
Has featureOrganize relevant content for the most impactful audience, time, and channel
Has featureEasily moderate high volumes of daily conversations and personalize engaging messages
Has featureAutomatically optimize paid budgets and consolidate reporting across channels
Has featureUnderstand social audiences more deeply, segment them, and motivate advocates
Has featureGain insight on all social activities at aggregated and granular levels

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Screenshots

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Videos (6)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Downloadables

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Integrations

Google Analytics, Bitly, Marketo, Salesforce, Omniture

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Competitors

engagementlabs esuite, Hootsuite, Oracle Social Cloud, Radian6, Sendible, Viralheat, MavSocial, Adobe Social, Khoros Marketing (Formerly Spredfast + Lithium), Interactions Digital Roots (formerly ENGAGE), Salesforce, Oracle Social


Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Pricing is configurable based on enterprise needs.

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Support Options

 Paid Version
Social Media
Video Tutorials / Webinar

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry
Supported Languages: 65 supported languages, including English, French, Italian, German, Russan, Spanish, Simple Chinese, Japanese, and Portugese