Sprinklr Modern Sales & Engagement is the way to go!
We moderate client's social media accounts with Sprinklr Modern Sales & Engagement. Our organization uses it for various clients and will …
Sprinklr SocialFormerly Sprinklr Social Engagement & Sales
Starting at $299 per month per seat
View PricingOverview
What is Sprinklr Social?
Sprinklr Social’s platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. Content…
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Popular Features
- Twitter (52)9.191%
- Instagram (51)8.787%
- Facebook (52)8.383%
- Real-time tracking (52)8.181%
Reviewer Pros & Cons
Pricing
Sprinklr Social Self-Serve Plan
$299
Cloud
per month per seat
Sprinklr Social Enterprise Plan
Contact Us
Cloud
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.sprinklr.com/pricing/social…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $299 per month per seat
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Sprinklr Social?
Sprinklr Social’s platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce.
Content planning and scheduling using an editorial calendar, with a digital asset manager and the ability to publish across channels at AI-recommended times with an omni-channel publisher
Engaging, platform-specific content can be generated instantly with Sprinklr AI+
Audience engagement across 35+ social and messaging channels using a unified inbox
AI-powered classification to analyze sentiment and intent of the inbound messages and engage with AI Smart Response, Smart Compose, and auto-responses
Performance analysis across owned, earned and paid media, integrating data from multiple sources into a unified report and get on-demand or routine access
More granular business insights with custom metrics and out-of-the-box dashboards
AI-powered, critical insights across brand health, campaign performance, and competitor benchmarking
To amplify reach employees can share branded content, leveraging user-generated content and engaging influencers
Enterprise-grade granular & customizable compliance and approval workflows for unique business needs
Sprinklr provides social media management for brands. Sprinklr Social’s self-serve plan is a comprehensive social media management solution, with a simplifed interface, built-in listening, OpenAI’s ChatGPT integration and features for better planning, publishing, engagement, and analytics.
Larger, distributed teams with needs across insights, marketing and customer service can leverage Sprinklr Social’s Enterprise offering for advanced customization, wider channel coverage, global governance and in-depth analytics with custom metrics.
Sprinklr Social also comes pre-packaged with Sprinklr AI, for specific nuanced tasks such as sentiment & intent analysis, obtaining insights from large unstructured data and recommending relevant actions for managing customer experience.
Sprinklr Social Features
Listening/monitoring Features
- Supported: Boolean keyword searches
- Supported: Filtering out noise/spam
- Supported: Sentiment analysis
- Supported: Broad channel coverage
Publishing Features
- Supported: Content planning and scheduling
- Supported: Audience targeting
- Supported: Content optimization
- Supported: Workflow management
Engagement Features
- Supported: Automated routing and prioritization
- Supported: Customer interaction histories
- Supported: Bulk actions
Marketing Features
- Supported: Lead generation
- Supported: Content marketing
- Supported: Paid media management
- Supported: Campaigns and promotions
Channel coverage/integration Features
- Supported: Twitter
- Supported: Facebook
- Supported: LinkedIn
- Supported: Google+
- Supported: Instagram
- Supported: Pinterest
- Supported: YouTube
Reporting/analytics Features
- Supported: Campaign success analytics
- Supported: Real-time tracking
- Supported: Competitor analysis
Account management Features
- Supported: Role-based user permissions & privileges
- Supported: Mobile access
Additional Features
- Supported: Engagement Dashboards
- Supported: Display
- Supported: Advocacy
- Supported: Influencer
- Supported: Gallery
- Supported: UGC
- Supported: Ratings & Reviews
- Supported: AI Engageable / Non-Engageable
- Supported: Message Intent
- Supported: Smart Responses
- Supported: Conversational Bots
- Supported: Canned Responses
- Supported: Quick Publisher
- Supported: Link Shortener
- Supported: Asset Manager
- Supported: Editorial Calendar
- Supported: Distributed
- Supported: Approval Workflows
- Supported: Response Compliance
- Supported: Stop Publishing Rules
- Supported: 35+ social and messaging channels supported
- Supported: Distributed
- Supported: Rule Engine
- Supported: Display screen programming
- Supported: Website Social Gallery
- Supported: Ratings and Reviews
- Supported: Reporting - Value Realization
Sprinklr Social Video
Sprinklr Social - Engaging with people mentioning a brand.
Sprinklr Social Integrations
- Google Analytics
- Bitly
- Adobe Marketo Engage
- Microsoft Dynamics 365
- Adobe Analytics
- Acoustic Exchange, defunct
- Adjust by AppLovin
- Adobe Experience Manager
- AppsFlyer
- Aprimo
- Bazaarvoice
- Blink
- Discourse
- Domo
- Freshsales
- Getty Images Enterprise Solutions
- Looker Studio
- Haptik
- Kochava
- Mailchimp
- Medallia
- MediaValet
- Optimizely Content Marketing Platform
- SAP Service Cloud
- Shutterstock
- Slack
- Stripe Payments
- Treasure Data
- Trustpilot
- WordPress
- Netomi
- Giphy
- Mediaocean
- Salesforce Service Cloud
- Firebase
- Azure Bot Service (Microsoft Bot Framework)
- ServiceNow IT Service Management
- Tableau Desktop
- Zendesk Suite
- FormAssembly
- Google Marketing Platform
- Proofpoint Intelligent Compliance
- Lyearn
Sprinklr Social Competitors
Sprinklr Social Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Languages | 65 supported languages, including English, French, Italian, German, Russan, Spanish, Simple Chinese, Japanese, and Portugese |
Frequently Asked Questions
Sprinklr Social starts at $299.
Hootsuite, Salesforce Marketing Cloud Social Studio (retiring), and Sendible are common alternatives for Sprinklr Social.
Reviewers rate Twitter and YouTube highest, with a score of 9.1.
The most common users of Sprinklr Social are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(163)Attribute Ratings
- 7Likelihood to Renew
- 9.1Availability
- 8.2Performance
- 10Usability
- 9.9Support Rating
- 8.4Online Training
- 7In-Person Training
- 9Implementation Rating
- 8.2Product Scalability
- 10Listening & Monitoring
- 8.5Publishing & Engagement
- 9.6Social Data Collection
- 9.6Social Analytics & Insight
- 9.8Social Publishing
- 9.6Social Engagement
Reviews
(26-50 of 57)Companies can't remove reviews or game the system. Here's why
January 29, 2019
Using Sprinklr for businesses with heavy customer support
6
Social Media
Analytics
Analytics
The bulk of Sprinklr users at our organization live with the social media team. We also have users who sit with our global corporate affairs team. Overall, anyone who touches social channels has access to Sprinklr so that they can get a comprehensive overview of our presence.
January 14, 2019
Sprinklr review
20
The people who used Sprinklr were all marketers and ranged from marketers who worked directly in the UI and needed to report out on their activity as well as those who oversaw marketing activity and strategy and wanted to see what was posted on their behalf.
200
Social media publishing, guest experience
December 21, 2018
Perks of Sprinklr
30
It helps us reach out to customers in the most popular way. It allows us to track our site views through each platform, seeing the increase or decrease in visits.
November 14, 2018
Sprinklr Management Review
2
I use Sprinklr since I am the Social Analytics manager and use this for reporting and/or to help the coordinator on my team navigate the interface. The social coordinator on my team just uses Sprinklr to schedule and upload content in advance.
September 13, 2018
A good social media aggregator tool
4
Social media content, listening, and community management.
August 09, 2018
Our Marketing team LOVES Sprinklr!
3
We are all in the marketing team, and Sprinklr is useful for anyone in marketing team that utilizes social media and content managing often. Our marketing team uses Sprinklr mostly for publishing content, internal reviews and editing (love it! so important,) and coordination and team crafting of social media postings. We also use the reporting tool which is extremely useful to us
May 24, 2018
Sprinklr is a great, flexible enterprise customer experience and social media management solution.
1500
Marketing and Operations
May 16, 2018
Sprinklr Review
50
Global social media marketing teams, creative agencies & customer support teams.
December 19, 2017
Sprinklr is a Cockpit of Features for SMM
50
Most users of Sprinklr are social media managers, technologists, community managers, analytics leads, etc.
December 12, 2017
Sprinklr for Enterprise
15
Social Media and Reporting. Agencies use it as well.
June 22, 2017
Sprinklr. When it is best and when it's not.
Most of the users comprised of our digital marketing team, communications, PR and regional heads.
2
I respond to reviews and content weekly, my account manager then reports it back to client. Over time, it will help us showcase trends in activity at particular branches. For instance, if one location is performing better or worse than others and why that might be.
Community Management, Social Listening, Social Analytics for organic content
Score 10 out of 10
Vetted Review
Verified User
4
Our team's Sprinklr users represent management, customer service, marketing, advertising, and public relation functions.
February 19, 2016
Beneficial once a month but more than that seems pointless
4
All users of Sprinklr within my organization are Community Managers under the Social Media Department. They submit content pieces in the tool and get approval from the client. The clients are also users within the tool, as they are the approvers and must okay any message before it goes out.
December 23, 2015
Their Success Is Your Success
Score 9 out of 10
Vetted Review
Verified User
125
Communications, Marketing, Business Technology and Leadership
May 01, 2015
Superior to Most, if Not All
Score 9 out of 10
Vetted Review
Verified User
We have 20 marketing professionals with access to Sprinklr
Score 8 out of 10
Vetted Review
Verified User
Our social media community managers across multiple brands are currently using Sprinklr.
April 17, 2015
The one stop social media shop
Score 9 out of 10
Vetted Review
Verified User
The main users and admins are all from the social media team, but other users are from marketing, strategy, government affairs, retail, and human resources.
February 27, 2015
Sprinklr - The Best Enterprise Social Platform
Score 10 out of 10
Vetted Review
Verified User
Corporate communications and corporate social media, customer service, recruiting/careers
January 29, 2015
Great Technology, Great People, Incredible Energy
Score 10 out of 10
Vetted Review
Verified User
50
Customer Quality, Marketing, Advertising, PR, Business Intelligence. Marketing Agencies
January 26, 2015
Social Media Software and People That Genuinely Connect For Good
Score 10 out of 10
Vetted Review
Verified User
30
Marketing and Communications, Customer Services, Product Development, International
November 07, 2014
Stellar Social Media Content Manager
Score 10 out of 10
Vetted Review
Verified User
100
Social Media Managers