Sprinklr Modern Engagement (formerly Social + Messaging Suite) Reviews

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Score 7.6 out of 100

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Reviews (1-25 of 64)

Anonymous | TrustRadius Reviewer
November 12, 2019

All-in-one, but pricey

Score 9 out of 10
Vetted Review
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Return on Investment

  • We've shifted our customer service from email and call to chat and social media, all with the help of Sprinklr.
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Drake Hougo | TrustRadius Reviewer
May 27, 2019

Digital Media Intern

Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • I was only an intern for the firm, but I was able to provide quality analysis on social media content. The department has people in their early 20s and 60s and the platform was easy to use for all of them.
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Anonymous | TrustRadius Reviewer
September 24, 2019

An overview of Sprinklr Modern Engagement

Score 9 out of 10
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Return on Investment

  • Very helpful for customer voice management. Best utilized for customer service purposes.
  • Helpful in planning and managing content among all global business units.
  • More mature metrics of engagement need to be established.
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Romain Vezirian | TrustRadius Reviewer
January 25, 2019

A time-saver when your social media presence becomes overwhelming

Score 7 out of 10
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Return on Investment

  • Much better global oversight of what's going on social media, for teams that don't necessarily sit together
  • Time saver for community management, with the ability to look at all interactions and messages at a glance
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Melinda Saternis | TrustRadius Reviewer
December 21, 2018

Perks of Sprinklr

Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • It’s made it significantly easier to track visits through each platform.
  • The multiple data trackers have allowed us to track popular posts, which allows us to follow that particular direction and increase the volume of sales.
  • It has given us the opportunity to reach out to new customers by listening to feedback.
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Anonymous | TrustRadius Reviewer
May 16, 2018

Sprinklr Review

Score 5 out of 10
Vetted Review
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Return on Investment

  • Assisted with integrating global social media marketing departments together
  • Has resulted in some delayed customer support responses due to technical issues with Facebook integration
  • Lack of ability to message people on Instagram has led to poor community management on this platform.
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Anonymous | TrustRadius Reviewer
September 13, 2018

A good social media aggregator tool

Score 8 out of 10
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Return on Investment

  • In general, social media aggregator tools save labor resources by streamlining the content publishing, community management, and social listening efforts.
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Feature Scorecard Summary

Boolean keyword searches (34)
7.6
Filtering out noise/spam (34)
7.3
Sentiment analysis (36)
6.6
Broad channel coverage (34)
8.0
Content planning and scheduling (35)
8.4
Audience targeting (32)
6.9
Content optimization (30)
7.1
Workflow management (32)
7.1
Automated routing and prioritization (33)
7.8
Customer interaction histories (35)
7.4
Bulk actions (34)
7.3
Lead generation (20)
6.8
Content marketing (25)
8.3
Paid media management (20)
6.7
Campaigns and promotions (24)
7.6
Twitter (39)
8.7
Facebook (37)
8.5
LinkedIn (27)
8.1
Google+ (20)
8.2
Instagram (36)
7.0
Pinterest (21)
7.3
YouTube (26)
7.2
Campaign success analytics (36)
8.8
Real-time tracking (38)
8.3
Competitor analysis (26)
8.2
Role-based user permissions & privileges (37)
7.7
Mobile access (31)
6.9

About Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement is the social media management and social media monitoring component of Sprinklr's software platform. Sprinklr is a platform that is designed to manage and enrich customer experiences across multiple social channels and websites. This solution addresses the need to manage the growing number of social channels and their expansive user bases that impact an organization.

According to the vendor, organizations will benefit by using their solution because it enables them to collaborate effectively on social and digital initiatives and speak to each consumer in one authentic, on-brand, and engaging voice across channels.

The vendor says their platform is built on one code base that organically shares data and enables greater agility, rich insights, automated efficiency, and protected security.

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Features

Listening/monitoring Features
Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Has featureSentiment analysis
Has featureBroad channel coverage
Publishing Features
Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management
Engagement Features
Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions
Marketing Features
Has featureLead generation
Has featureContent marketing
Has featurePaid media management
Has featureCampaigns and promotions
Channel coverage/integration Features
Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Has featurePinterest
Has featureYouTube
Reporting/analytics Features
Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis
Account management Features
Has featureRole-based user permissions & privileges
Has featureMobile access
Additional Features
Has featureActivate social chatter into real-time insight and engagement
Has featureOrganize relevant content for the most impactful audience, time, and channel
Has featureEasily moderate high volumes of daily conversations and personalize engaging messages
Has featureAutomatically optimize paid budgets and consolidate reporting across channels
Has featureUnderstand social audiences more deeply, segment them, and motivate advocates
Has featureGain insight on all social activities at aggregated and granular levels

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Screenshots

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Videos (6)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Integrations

Google Analytics, Bitly, Marketo, Salesforce, Omniture

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Competitors

engagementlabs esuite, Hootsuite, Oracle Social Cloud, Radian6, Sendible, Viralheat (Discontinued), MavSocial, Adobe Social, Khoros Marketing (Formerly Spredfast + Lithium), Interactions Digital Roots (formerly ENGAGE), Salesforce, Oracle Social

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Pricing is configurable based on enterprise needs.

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
0%
Enterprises (> 500 employees)
100%

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Support Options

 Paid Version
Phone
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry
Supported Languages: 65 supported languages, including English, French, Italian, German, Russan, Spanish, Simple Chinese, Japanese, and Portugese