Sprinklr Modern Engagement Reviews

145 Ratings
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Score 7.6 out of 100

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Reviews (1-6 of 6)

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Meg Ruggieri | TrustRadius Reviewer
June 20, 2017

Sprinklr: A social reputation management system you need to grow your customer base

Score 8 out of 10
Vetted Review
Verified User
Review Source

Usability

8
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it.
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Anonymous | TrustRadius Reviewer
January 31, 2013

Last used in 2011. Good functionality, some usability issues.

Score 6 out of 10
Vetted Review
Verified User
Review Source

Usability

4
My biggest frustration with Sprinklr was the usability. The features were usually there, but not always easy to navigate. My use of the product was primarily for analytics, so I'm biased towards the need to access social engagement metrics. Sprinklr collects a lot of this data, which is great, but accessing it was complicated and divided up into separate modules that had you looking at the data from so many different viewpoints, it was hard to remember which was best or how you got there. And because it was collecting its own data and also collecting Facebook Insights data, there was confusing overlap.
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Anonymous | TrustRadius Reviewer
January 23, 2013

Best social media management software I've used.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

9
Usability was somewhat less than completely intuitive, although he training provided by Sprinklr at implementation as well as ongoing was quite effective. Customizability implies a real learning curve, but we have always found the Sprinklr team to be more than helpful. In addition, usability is gradually improving with each new release.
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Feature Scorecard Summary

Boolean keyword searches (37)
7.6
Filtering out noise/spam (39)
7.3
Sentiment analysis (40)
6.8
Broad channel coverage (39)
8.2
Content planning and scheduling (40)
8.3
Audience targeting (34)
6.8
Content optimization (33)
6.8
Workflow management (36)
6.8
Automated routing and prioritization (36)
8.0
Customer interaction histories (39)
7.3
Bulk actions (38)
7.1
Lead generation (21)
6.2
Content marketing (27)
8.1
Paid media management (21)
6.6
Campaigns and promotions (27)
7.9
Twitter (43)
8.5
Facebook (42)
8.4
LinkedIn (30)
7.7
Google+ (21)
7.3
Instagram (40)
6.3
Pinterest (22)
7.4
YouTube (28)
7.0
Campaign success analytics (40)
8.6
Real-time tracking (42)
8.4
Competitor analysis (28)
8.2
Role-based user permissions & privileges (42)
7.3
Mobile access (35)
6.5

About Sprinklr Modern Engagement

Sprinklr Modern Engagement helps users listen to, triage, engage and analyze conversations across modern channels. The vendor states that users can increase revenue and reduce churn by engaging more customers while reducing cost per engagement and managing brand risk with enterprise-grade governance.

Sprinklr Modern Engagement Features

Listening/monitoring Features

Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Has featureSentiment analysis
Has featureBroad channel coverage

Publishing Features

Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management

Engagement Features

Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions

Marketing Features

Has featureLead generation
Has featureContent marketing
Has featurePaid media management
Has featureCampaigns and promotions

Channel coverage/integration Features

Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Has featurePinterest
Has featureYouTube

Reporting/analytics Features

Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis

Account management Features

Has featureRole-based user permissions & privileges
Has featureMobile access
Additional Features
Has featureEngagement Dashboards
Has featureDisplay
Has featureAdvocacy
Has featureInfluencer
Has featureGallery
Has featureUGC
Has featureRatings & Reviews
Has featureAI Engageable / Non-Engageable
Has featureMessage Intent
Has featureSmart Responses
Has featureIntegrated Bots
Has featureCanned Responses
Has featureQuick Publisher
Has featureLink Shortener
Has featureAsset Manager
Has featureEditorial Calendar
Has featureDistributed
Has featureApproval Workflows
Has featureResponse Compliance
Has featureStop Publishing Rules

Sprinklr Modern Engagement Videos (2)

Sprinklr Modern Engagement Integrations

Google Analytics, Bitly, Marketo, Salesforce, Omniture, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Sprinklr Modern Engagement Competitors

Hootsuite, Radian6, Sendible, MavSocial, Adobe Social, Oracle Social Cloud (discontinued), Khoros Marketing (Formerly Spredfast + Lithium), Interactions Digital Roots (formerly ENGAGE), Salesforce, Oracle Social

Sprinklr Modern Engagement Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Sprinklr Modern Engagement Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Languages: 65 supported languages, including English, French, Italian, German, Russan, Spanish, Simple Chinese, Japanese, and Portugese