Sprinklr Modern Research Reviews

12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Filtered By:

Reviews (1-3 of 3)

Companies can't remove reviews or game the system. Here's why.
Brittnee Miller | TrustRadius Reviewer
November 20, 2019

Sprinklr, it was fun!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

I would say that Sprinklr has come a long way as I have worked on it at two different corporations. My latest venture has been amazing as the tool has vastly improved and it's easier to use. User experience is A+ and it's just friendly to use.
Read Brittnee Miller's full review
Anonymous | TrustRadius Reviewer
May 16, 2019

Great product, more customer support needed

Score 7 out of 10
Vetted Review
Verified User
Review Source

Support Rating

We have had some good experiences, especially during renewal periods, but support has suddenly disappeared when the renewal is completed. Also, while we have multiple teams, those deemed more important or more likely to expand their purchase are given more attention. This decision comes from Sprinklr, not internally, so they are prioritizing support for teams which are actually not the teams paying the majority of the money for the service.
Read this authenticated review
Anonymous | TrustRadius Reviewer
May 04, 2019

Sprinklr Research Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

It is easy to submit a ticket when technical support is needed, and we have a wonderful rep who is very helpful with keeping in touch with us regularly, but the in-app "support" features could use some improvement. Sprinklr Reporting/Analytics is not overly intuitive. It could benefit from some additional user support guides, walk-throughs, or even just updating the "Glossary" so that more of the items in it actually have a listed definition.
Read this authenticated review

Sprinklr Modern Research Scorecard Summary

About Sprinklr Modern Research

Sprinklr Modern Research enables users to listen, learn and act on insights gleaned from modern channels. The vendor states users can improve products and services by leveraging actionable insights derived from real-time, voice-of-the-customer conversations, save time with automated alerts and insights, and manage brand risk by proactively detecting and managing crises.

Sprinklr Modern Research Features

Has featureListen: Listening Insights, Listening Explorer, Benchmarking Insights, Audience Insights, Visual Insights
Has featureLearn: Product Insights, Location Insights, Smart Themes Explorer, First Party Data, Smart Quick Insights, Trending Topics
Has featureAct: Smart Alerts, Alert Manager, Presentations, Display, Mobile App, Folders

Sprinklr Modern Research Videos (2)

Sprinklr Modern Research Competitors

Sprinklr Modern Research Support Options

 Paid Version
Live Chat
Social Media
Video Tutorials / Webinar

Sprinklr Modern Research Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web