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Sprinklr Modern Sales & Engagement Reviews

153 Ratings
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Score 8.2 out of 100

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Reviews (1-2 of 2)

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January 31, 2013

Last used in 2011. Good functionality, some usability issues.

Anonymous | TrustRadius Reviewer
Verified User
Score 6 out of 10
Vetted Review
Verified User
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In-Person Training

7
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Read this authenticated review

Sprinklr Modern Sales & Engagement Scorecard Summary

Likelihood to Recommend (153)
8.2
Likelihood to Renew (28)
8.5
Usability (6)
8.0
Availability (10)
9.1
Performance (8)
8.2
Support Rating (46)
7.4
In-Person Training (2)
7.0
Online Training (3)
8.4
Implementation Rating (10)
9.0
Product Scalability (1)
8.2

Feature Scorecard Summary

Listening/monitoring
7.1
Boolean keyword searches (39)
6.9
Filtering out noise/spam (42)
7.0
Sentiment analysis (43)
6.0
Broad channel coverage (42)
8.5
Publishing
7.2
Content planning and scheduling (43)
7.5
Audience targeting (38)
6.8
Content optimization (36)
6.9
Workflow management (40)
7.4
Engagement
7.7
Automated routing and prioritization (40)
8.0
Customer interaction histories (43)
7.3
Bulk actions (41)
7.7
Marketing
7.9
Lead generation (25)
6.9
Content marketing (31)
8.5
Paid media management (25)
8.0
Campaigns and promotions (31)
8.4
Channel coverage/integration
8.2
Twitter (47)
8.5
Facebook (46)
8.7
LinkedIn (32)
8.4
Google+ (22)
7.8
Instagram (44)
7.8
Pinterest (23)
8.1
YouTube (30)
8.1
Reporting/analytics
8.1
Campaign success analytics (44)
8.3
Real-time tracking (46)
8.1
Competitor analysis (31)
7.7
Account management
7.3
Role-based user permissions & privileges (45)
7.5
Mobile access (38)
7.0

What is Sprinklr Modern Sales & Engagement?

Sprinklr Modern Sales & Engagement helps users listen to, triage, engage and analyze conversations across modern channels. The vendor states that users can increase revenue and reduce churn by engaging more customers while reducing cost per engagement and managing brand risk with enterprise-grade governance.
Categories:  Customer Experience Management,  Social Media Monitoring,  Social Media Management

Sprinklr Modern Sales & Engagement Features

Listening/monitoring Features

Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Has featureSentiment analysis
Has featureBroad channel coverage

Publishing Features

Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management

Engagement Features

Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions

Marketing Features

Has featureLead generation
Has featureContent marketing
Has featurePaid media management
Has featureCampaigns and promotions

Channel coverage/integration Features

Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Has featurePinterest
Has featureYouTube

Reporting/analytics Features

Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis

Account management Features

Has featureRole-based user permissions & privileges
Has featureMobile access
Additional Features
Has featureEngagement Dashboards
Has featureDisplay
Has featureAdvocacy
Has featureInfluencer
Has featureGallery
Has featureUGC
Has featureRatings & Reviews
Has featureAI Engageable / Non-Engageable
Has featureMessage Intent
Has featureSmart Responses
Has featureIntegrated Bots
Has featureCanned Responses
Has featureQuick Publisher
Has featureLink Shortener
Has featureAsset Manager
Has featureEditorial Calendar
Has featureDistributed
Has featureApproval Workflows
Has featureResponse Compliance
Has featureStop Publishing Rules

Sprinklr Modern Sales & Engagement Videos (2)

Sprinklr Modern Sales & Engagement Integrations

Sprinklr Modern Sales & Engagement Competitors

Sprinklr Modern Sales & Engagement Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Sprinklr Modern Sales & Engagement Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Languages: 65 supported languages, including English, French, Italian, German, Russan, Spanish, Simple Chinese, Japanese, and Portugese

Frequently Asked Questions

What are Sprinklr Modern Sales & Engagement's top competitors?

Hootsuite, Radian6, and Sendible are common alternatives for Sprinklr Modern Sales & Engagement.

What is Sprinklr Modern Sales & Engagement's best feature?

Reviewers rate Facebook highest, with a score of 8.7.

Who uses Sprinklr Modern Sales & Engagement?

The most common users of Sprinklr Modern Sales & Engagement are from Enterprises and the Marketing & Advertising industry.