Sprinklr Social Engagement & Sales

Sprinklr Social Engagement & Sales

About TrustRadius Scoring
Score 8.5 out of 100
Sprinklr Social Engagement & Sales


Recent Reviews

Sprinklr Review

9 out of 10
January 27, 2022
I use Sprinklr on a day-to-day basis for publishing posts on our social media platforms. I also use it for community management of all the …
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Good platform - dynamic results

9 out of 10
November 26, 2021
The fact that it [Sprinklr Modern Engagement] integrates social media and looks at brand penetration, etc... makes this a very usable …
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Modern Engagement Review

8 out of 10
November 22, 2020
Sprinklr Modern Engagement is used by the Digital department, specifically, our Newsrooms that manages all brand social media channels, …
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Amazing tool for social teams

10 out of 10
May 14, 2020
We use Sprinklr to manage our entire social media network and community. It is the best tool we've used, we tested out several others and …
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Popular Features

View all 27 features
  • Instagram (49)
  • Facebook (50)
  • Twitter (50)
  • Real-time tracking (50)

Reviewer Pros & Cons

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Video Reviews

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What is Sprinklr Social Engagement & Sales?

Sprinklr Modern Sales & Engagement helps users listen to, triage, engage and analyze conversations across modern channels. It helps mid-large organizations to convert social into a revenue driver and reduce churn by proactively engaging more customers. Sprinklr helps teams across departments and…

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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17 people want pricing too

Alternatives Pricing

What is Sprout Social?

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What is Salesforce Social Studio?

Radian6 was acquired by Salesforce.com in 2011 and - along with Buddy Media - is now part of the Salesforce Marketing Cloud. Salesforce now supplies social media management capabilities through Social Studio, the product built by combining Radian6 with Buddy Media, available on the Salesforce…

Product Demos

Social Messaging Suite
Social Messaging Suite
Modern Engagement - Engage with People mentioning your brand
Modern Engagement - Engage with People mentioning your brand

Features Scorecard









Channel coverage/integration




Account management


Product Details

What is Sprinklr Social Engagement & Sales?

Sprinklr Modern Sales & Engagement helps users listen to, triage, engage and analyze conversations across modern channels. It helps mid-large organizations to convert social into a revenue driver and reduce churn by proactively engaging more customers. Sprinklr helps teams across departments and regions collaborate seamlessly for content creation, publishing, customer engagement, research and reporting while maintaining enterprise level governance to prevent any brand crisis. Modern Sales & Engagement offers following products:

Social Publishing and Engagement:
Plan, publish, and manage brand content across multiple channels from a single platform —then measure and respond to customers engagement with automated workflows, intuition moderation, and engagement dashboards that can be shared across teams.

Empower Distributed teams (Sales, Location Managers, Field Agents) with a lightweight, branded experience to engage customers on the digital and social channels they prefer.

Ratings & Review management:
Capture reviews for content and monitor ratings for additional consumer insights — then integrate Ratings and Reviews at the point of purchase on a website or mobile app to drive even more conversions.

Conversational Commerce:
Help agents or bots lead customers from intent to purchase — and transform social into a revenue driver — with a 1:1 chat based commerce experience that drives product selection and evaluation with AI, integrated product catalogs, and a unified commerce connector.

Sprinklr’s Unified Customer Experience Management is designed to elevate customer experience with Modern Care, Modern Research, Modern Marketing & Advertising.

Sprinklr Social Engagement & Sales Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam
  • Supported: Sentiment analysis
  • Supported: Broad channel coverage

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Content optimization
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Lead generation
  • Supported: Content marketing
  • Supported: Paid media management
  • Supported: Campaigns and promotions

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Google+
  • Supported: Instagram
  • Supported: Pinterest
  • Supported: YouTube

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

Additional Features

  • Supported: Engagement Dashboards
  • Supported: Display
  • Supported: Advocacy
  • Supported: Influencer
  • Supported: Gallery
  • Supported: UGC
  • Supported: Ratings & Reviews
  • Supported: AI Engageable / Non-Engageable
  • Supported: Message Intent
  • Supported: Smart Responses
  • Supported: Conversational Bots
  • Supported: Canned Responses
  • Supported: Quick Publisher
  • Supported: Link Shortener
  • Supported: Asset Manager
  • Supported: Editorial Calendar
  • Supported: Distributed
  • Supported: Approval Workflows
  • Supported: Response Compliance
  • Supported: Stop Publishing Rules
  • Supported: 35+ social and messaging channels supported
  • Supported: Distributed
  • Supported: Rule Engine
  • Supported: Display screen programming
  • Supported: Website Social Gallery
  • Supported: Ratings and Reviews
  • Supported: Reporting - Value Realization

Sprinklr Social Engagement & Sales Videos

Modern Engagement - Engage with people mentioning your brand.

Sprinklr Social Engagement & Sales Integrations

Sprinklr Social Engagement & Sales Competitors

Sprinklr Social Engagement & Sales Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported Languages65 supported languages, including English, French, Italian, German, Russan, Spanish, Simple Chinese, Japanese, and Portugese

Frequently Asked Questions

Hootsuite, Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media), and Sendible are common alternatives for Sprinklr Social Engagement & Sales.

Reviewers rate Pinterest highest, with a score of 9.5.

The most common users of Sprinklr Social Engagement & Sales are from Enterprises (1,001+ employees) and the Marketing & Advertising industry.


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Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Customer interaction or support has become easy with automation of tickets inflow with the tool. Earlier they were resolved using native ways.
  • Analysis and business improvement has been greatly influenced.
  • Monitoring and queue management have become easy.
Genevieve Flannery | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Sprinklr has more than doubled our productivity as a team
  • Sprinklr allows us to filter out a lot of spam and low priority posts, so we can focus more energy on replying to customers needing assistance
  • Being able to track responses and posts helps anticipate volume and track trends in real-time
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • We share a monthly dashboard to stakeholders showing growth across all channels to make a business case for our social media team (and to hopefully grow the team one day).
  • We have directly attributed CSR actions on social media that have lead to appointments being made in clinic or hospital.
  • We have tracked link clicks from campaigns to key service lines and website traffic to show interest in a specific service/treatment.