Sprinklr Modern Sales & Engagement Reviews

153 Ratings
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Score 8.3 out of 100

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Reviews (1-25 of 73)

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June 02, 2021
Taylor Hone | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Return on Investment

  • Increased efficiency of advertising
  • Increased visibility of social media impact
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June 10, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Return on Investment

  • Customer interaction or support has become easy with automation of tickets inflow with the tool. Earlier they were resolved using native ways.
  • Analysis and business improvement has been greatly influenced.
  • Monitoring and queue management have become easy.
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November 22, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Return on Investment

  • Understanding content performance to improve it the next time.
  • Analyzing platforms and uses to optimize content for each.
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May 14, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Return on Investment

  • We are able to respond to every community member quickly
  • Able to pull reports and data to help our social strategy
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April 14, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Return on Investment

  • We share a monthly dashboard to stakeholders showing growth across all channels to make a business case for our social media team (and to hopefully grow the team one day).
  • We have directly attributed CSR actions on social media that have lead to appointments being made in clinic or hospital.
  • We have tracked link clicks from campaigns to key service lines and website traffic to show interest in a specific service/treatment.
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March 31, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Verified User
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Return on Investment

  • Quicker response times.
  • Customer satisfaction has increased with the response times.
  • Real time reporting for campaigns.
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November 12, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Return on Investment

  • We've shifted our customer service from email and call to chat and social media, all with the help of Sprinklr.
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November 12, 2019
Anonymous | TrustRadius Reviewer
Score 2 out of 10
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Verified User
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Return on Investment

  • Positive -- we're able to track advocates and detractors.
  • Negative -- it has been time-consuming to set up and install.
  • Negative -- the reps aren't helpful.
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September 24, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Return on Investment

  • Very helpful for customer voice management. Best utilized for customer service purposes.
  • Helpful in planning and managing content among all global business units.
  • More mature metrics of engagement need to be established.
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September 16, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Return on Investment

  • Great for planning posts
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May 27, 2019
Drake Hougo | TrustRadius Reviewer
Score 9 out of 10
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Return on Investment

  • I was only an intern for the firm, but I was able to provide quality analysis on social media content. The department has people in their early 20s and 60s and the platform was easy to use for all of them.
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January 25, 2019
Romain Vezirian | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Return on Investment

  • Much better global oversight of what's going on social media, for teams that don't necessarily sit together
  • Time saver for community management, with the ability to look at all interactions and messages at a glance
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January 14, 2019
Christina Chen | TrustRadius Reviewer
Score 4 out of 10
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Return on Investment

  • Because of its reporting capabilities, we were able to invest more into channels and campaigns that had a higher ROI.
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December 21, 2018
Melinda Saternis | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Return on Investment

  • It’s made it significantly easier to track visits through each platform.
  • The multiple data trackers have allowed us to track popular posts, which allows us to follow that particular direction and increase the volume of sales.
  • It has given us the opportunity to reach out to new customers by listening to feedback.
Read Melinda Saternis's full review
November 14, 2018
Kelcey Zacarese | TrustRadius Reviewer
Score 7 out of 10
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Return on Investment

  • Not a friendly interface - hard to train other employees since it is confusing
  • Able to schedule content in advance and easily organized
  • Community management organization
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Feature Scorecard Summary

Boolean keyword searches (39)
6.8
Filtering out noise/spam (42)
7.0
Sentiment analysis (43)
5.9
Broad channel coverage (42)
8.6
Content planning and scheduling (43)
7.5
Audience targeting (38)
6.9
Content optimization (36)
6.9
Workflow management (40)
7.4
Automated routing and prioritization (40)
8.0
Customer interaction histories (43)
7.3
Bulk actions (41)
7.8
Lead generation (25)
7.0
Content marketing (31)
8.5
Paid media management (25)
8.1
Campaigns and promotions (31)
8.4
Twitter (47)
8.5
Facebook (46)
8.7
LinkedIn (32)
8.5
Google+ (22)
7.8
Instagram (44)
7.9
Pinterest (23)
8.2
YouTube (30)
8.3
Campaign success analytics (44)
8.3
Real-time tracking (46)
8.1
Competitor analysis (31)
7.7
Role-based user permissions & privileges (45)
7.6
Mobile access (38)
7.1

What is Sprinklr Modern Sales & Engagement?

Sprinklr Modern Sales & Engagement helps users listen to, triage, engage and analyze conversations across modern channels. The vendor states that users can increase revenue and reduce churn by engaging more customers while reducing cost per engagement and managing brand risk with enterprise-grade governance.

Sprinklr Modern Sales & Engagement Features

Listening/monitoring Features

Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Has featureSentiment analysis
Has featureBroad channel coverage

Publishing Features

Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management

Engagement Features

Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions

Marketing Features

Has featureLead generation
Has featureContent marketing
Has featurePaid media management
Has featureCampaigns and promotions

Channel coverage/integration Features

Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Has featurePinterest
Has featureYouTube

Reporting/analytics Features

Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis

Account management Features

Has featureRole-based user permissions & privileges
Has featureMobile access
Additional Features
Has featureEngagement Dashboards
Has featureDisplay
Has featureAdvocacy
Has featureInfluencer
Has featureGallery
Has featureUGC
Has featureRatings & Reviews
Has featureAI Engageable / Non-Engageable
Has featureMessage Intent
Has featureSmart Responses
Has featureIntegrated Bots
Has featureCanned Responses
Has featureQuick Publisher
Has featureLink Shortener
Has featureAsset Manager
Has featureEditorial Calendar
Has featureDistributed
Has featureApproval Workflows
Has featureResponse Compliance
Has featureStop Publishing Rules

Sprinklr Modern Sales & Engagement Videos (2)

Sprinklr Modern Sales & Engagement Integrations

Sprinklr Modern Sales & Engagement Competitors

Sprinklr Modern Sales & Engagement Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Sprinklr Modern Sales & Engagement Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Languages: 65 supported languages, including English, French, Italian, German, Russan, Spanish, Simple Chinese, Japanese, and Portugese

Frequently Asked Questions

What are Sprinklr Modern Sales & Engagement's top competitors?

Hootsuite, Radian6, and Sendible are common alternatives for Sprinklr Modern Sales & Engagement.

What is Sprinklr Modern Sales & Engagement's best feature?

Reviewers rate Facebook highest, with a score of 8.7.

Who uses Sprinklr Modern Sales & Engagement?

The most common users of Sprinklr Modern Sales & Engagement are from Enterprises and the Marketing & Advertising industry.