Sprinklr Modern Sales & Engagement is the way to go!
We moderate client's social media accounts with Sprinklr Modern Sales & Engagement. Our organization uses it for various clients and will …
Sprinklr SocialFormerly Sprinklr Social Engagement & Sales
Starting at $299 per month per seat
View PricingOverview
What is Sprinklr Social?
Sprinklr Social’s platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. Content…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Twitter (52)9.191%
- Instagram (51)8.787%
- Facebook (52)8.383%
- Real-time tracking (52)8.181%
Reviewer Pros & Cons
Pricing
Sprinklr Social Self-Serve Plan
$299
Cloud
per month per seat
Sprinklr Social Enterprise Plan
Contact Us
Cloud
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.sprinklr.com/pricing/social…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $299 per month per seat
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Sprinklr Social?
Sprinklr Social’s platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce.
Content planning and scheduling using an editorial calendar, with a digital asset manager and the ability to publish across channels at AI-recommended times with an omni-channel publisher
Engaging, platform-specific content can be generated instantly with Sprinklr AI+
Audience engagement across 35+ social and messaging channels using a unified inbox
AI-powered classification to analyze sentiment and intent of the inbound messages and engage with AI Smart Response, Smart Compose, and auto-responses
Performance analysis across owned, earned and paid media, integrating data from multiple sources into a unified report and get on-demand or routine access
More granular business insights with custom metrics and out-of-the-box dashboards
AI-powered, critical insights across brand health, campaign performance, and competitor benchmarking
To amplify reach employees can share branded content, leveraging user-generated content and engaging influencers
Enterprise-grade granular & customizable compliance and approval workflows for unique business needs
Sprinklr provides social media management for brands. Sprinklr Social’s self-serve plan is a comprehensive social media management solution, with a simplifed interface, built-in listening, OpenAI’s ChatGPT integration and features for better planning, publishing, engagement, and analytics.
Larger, distributed teams with needs across insights, marketing and customer service can leverage Sprinklr Social’s Enterprise offering for advanced customization, wider channel coverage, global governance and in-depth analytics with custom metrics.
Sprinklr Social also comes pre-packaged with Sprinklr AI, for specific nuanced tasks such as sentiment & intent analysis, obtaining insights from large unstructured data and recommending relevant actions for managing customer experience.
Sprinklr Social Features
Listening/monitoring Features
- Supported: Boolean keyword searches
- Supported: Filtering out noise/spam
- Supported: Sentiment analysis
- Supported: Broad channel coverage
Publishing Features
- Supported: Content planning and scheduling
- Supported: Audience targeting
- Supported: Content optimization
- Supported: Workflow management
Engagement Features
- Supported: Automated routing and prioritization
- Supported: Customer interaction histories
- Supported: Bulk actions
Marketing Features
- Supported: Lead generation
- Supported: Content marketing
- Supported: Paid media management
- Supported: Campaigns and promotions
Channel coverage/integration Features
- Supported: Twitter
- Supported: Facebook
- Supported: LinkedIn
- Supported: Google+
- Supported: Instagram
- Supported: Pinterest
- Supported: YouTube
Reporting/analytics Features
- Supported: Campaign success analytics
- Supported: Real-time tracking
- Supported: Competitor analysis
Account management Features
- Supported: Role-based user permissions & privileges
- Supported: Mobile access
Additional Features
- Supported: Engagement Dashboards
- Supported: Display
- Supported: Advocacy
- Supported: Influencer
- Supported: Gallery
- Supported: UGC
- Supported: Ratings & Reviews
- Supported: AI Engageable / Non-Engageable
- Supported: Message Intent
- Supported: Smart Responses
- Supported: Conversational Bots
- Supported: Canned Responses
- Supported: Quick Publisher
- Supported: Link Shortener
- Supported: Asset Manager
- Supported: Editorial Calendar
- Supported: Distributed
- Supported: Approval Workflows
- Supported: Response Compliance
- Supported: Stop Publishing Rules
- Supported: 35+ social and messaging channels supported
- Supported: Distributed
- Supported: Rule Engine
- Supported: Display screen programming
- Supported: Website Social Gallery
- Supported: Ratings and Reviews
- Supported: Reporting - Value Realization
Sprinklr Social Video
Sprinklr Social - Engaging with people mentioning a brand.
Sprinklr Social Integrations
- Google Analytics
- Bitly
- Adobe Marketo Engage
- Microsoft Dynamics 365
- Adobe Analytics
- Acoustic Exchange, defunct
- Adjust by AppLovin
- Adobe Experience Manager
- AppsFlyer
- Aprimo
- Bazaarvoice
- Blink
- Discourse
- Domo
- Freshsales
- Getty Images Enterprise Solutions
- Looker Studio
- Haptik
- Kochava
- Mailchimp
- Medallia
- MediaValet
- Optimizely Content Marketing Platform
- SAP Service Cloud
- Shutterstock
- Slack
- Stripe Payments
- Treasure Data
- Trustpilot
- WordPress
- Netomi
- Giphy
- Mediaocean
- Salesforce Service Cloud
- Firebase
- Azure Bot Service (Microsoft Bot Framework)
- ServiceNow IT Service Management
- Tableau Desktop
- Zendesk Suite
- FormAssembly
- Google Marketing Platform
- Proofpoint Intelligent Compliance
- Lyearn
Sprinklr Social Competitors
Sprinklr Social Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Languages | 65 supported languages, including English, French, Italian, German, Russan, Spanish, Simple Chinese, Japanese, and Portugese |
Frequently Asked Questions
Sprinklr Social starts at $299.
Hootsuite, Salesforce Marketing Cloud Social Studio (retiring), and Sendible are common alternatives for Sprinklr Social.
Reviewers rate Twitter and YouTube highest, with a score of 9.1.
The most common users of Sprinklr Social are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(163)Attribute Ratings
- 7Likelihood to Renew
- 9.1Availability
- 8.2Performance
- 10Usability
- 9.9Support Rating
- 8.4Online Training
- 7In-Person Training
- 9Implementation Rating
- 8.2Product Scalability
- 10Listening & Monitoring
- 8.5Publishing & Engagement
- 9.6Social Data Collection
- 9.6Social Analytics & Insight
- 9.8Social Publishing
- 9.6Social Engagement
Reviews
(26-50 of 79)Companies can't remove reviews or game the system. Here's why
July 10, 2019
Sprinklr for Twitter Brand Channels
- It's improved the company brand sentiment.
- It improves brand engagement.
- It's increased our influencer relationships.
June 20, 2019
Sprinklr Modern Engagement Review
- None that I can think of.
May 28, 2019
Digital Media Intern
- I was only an intern for the firm, but I was able to provide quality analysis on social media content. The department has people in their early 20s and 60s and the platform was easy to use for all of them.
- We're now much more capable of measuring detailed brand sentiment and social content performance across a variety of custom fields.
May 14, 2019
Erin’s Sprinklr Review
- Easy to use and has allowed for field adoption
- Increased sla for responses
- Tracking sentiment
- Sprinklr does an excellent job of allowing us to save time and reduce confusion thanks to its ability to streamline content publishing. With everyone having more vision into what's happening, people are saving more time.
January 29, 2019
Using Sprinklr for businesses with heavy customer support
- The platform allowed us to serve our client's customers with ease, and reduced customer churn and increase customer satisfaction.
- Much better global oversight of what's going on social media, for teams that don't necessarily sit together
- Time saver for community management, with the ability to look at all interactions and messages at a glance
January 14, 2019
Sprinklr review
- Because of its reporting capabilities, we were able to invest more into channels and campaigns that had a higher ROI.
- Using Sprinklr, we have been able to justify a social media team growth of over 200% the last 3 years
- Sprinklr data is validated and used at the C-Suite level
December 21, 2018
Perks of Sprinklr
- It’s made it significantly easier to track visits through each platform.
- The multiple data trackers have allowed us to track popular posts, which allows us to follow that particular direction and increase the volume of sales.
- It has given us the opportunity to reach out to new customers by listening to feedback.
November 14, 2018
Sprinklr Management Review
- Not a friendly interface - hard to train other employees since it is confusing
- Able to schedule content in advance and easily organized
- Community management organization
September 13, 2018
A good social media aggregator tool
- In general, social media aggregator tools save labor resources by streamlining the content publishing, community management, and social listening efforts.
August 09, 2018
Our Marketing team LOVES Sprinklr!
- It has saved us time -- our work is much more consistent
- We don't waste time by looking to every social media platform independently -- we have it all under one platform now
May 24, 2018
Sprinklr is a great, flexible enterprise customer experience and social media management solution.
- Reputation Management
- Brand Awareness
May 16, 2018
Sprinklr Review
- Assisted with integrating global social media marketing departments together
- Has resulted in some delayed customer support responses due to technical issues with Facebook integration
- Lack of ability to message people on Instagram has led to poor community management on this platform.
December 19, 2017
Sprinklr is a Cockpit of Features for SMM
- Sprinklr has reduced the amount of time overall that we spend on social media management.
- Unfortunately Sprinklr alone has not helped us product a clear portrayal of ROI, but it is one of the tools involved for the success of ROI reporting.
December 12, 2017
Sprinklr for Enterprise
- Team alignment, streamlined resources
June 22, 2017
Sprinklr. When it is best and when it's not.
- The decrease in the time it takes to reach back to the audience. I'd say we are 40% or so faster with Sprinklr up and running.
- One complete comprehensive system instead of 10 different software.
- The brilliant reporting capabilites help us analyse the ROI and see the results in a clear and efficient way.
- Positive in that it's opened my client's eyes to what they can improve at their business to get upset or even happy customers to keep coming back.
- Negative in that it's not foolproof and sometimes things to do fall in the cracks which reflects poorly on us and our client to the customer.
- ROI - to show ad spend and engagement earned. Does not include revenue earned.
- The ability to filter and select only what you need to see.
- The ability to route posts to appropriate CMs within the organization and also external posts to get approved via tiered approach.
Score 10 out of 10
Vetted Review
Verified User
- Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
- Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
- If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
December 16, 2016
Implementing Sprinklr Review
Score 8 out of 10
Vetted Review
Verified User
February 19, 2016
Beneficial once a month but more than that seems pointless
- Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
- We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.
December 23, 2015
Their Success Is Your Success
Score 9 out of 10
Vetted Review
Verified User
- Efficiencies in content production and workflows: Since community managers can source/suggest content and manage workflows/audit trails within the tool, our teams can work efficiently and effectively.
- Listening & Reporting Analytics: The creation of real-time best practices translate to increased engagement, traffic and behavior change, thus drives the mission and improves the bottom line.