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Sprinklr SocialFormerly Sprinklr Social Engagement & Sales
Starting at $299 per month per seat
View PricingOverview
What is Sprinklr Social?
Sprinklr Social’s platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. Content…
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Popular Features
- Twitter (52)9.191%
- Instagram (51)8.787%
- Facebook (52)8.383%
- Real-time tracking (52)8.181%
Reviewer Pros & Cons
Pricing
Sprinklr Social Self-Serve Plan
$299
Cloud
per month per seat
Sprinklr Social Enterprise Plan
Contact Us
Cloud
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.sprinklr.com/pricing/social…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $299 per month per seat
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Sprinklr Social?
Sprinklr Social’s platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce.
Content planning and scheduling using an editorial calendar, with a digital asset manager and the ability to publish across channels at AI-recommended times with an omni-channel publisher
Engaging, platform-specific content can be generated instantly with Sprinklr AI+
Audience engagement across 35+ social and messaging channels using a unified inbox
AI-powered classification to analyze sentiment and intent of the inbound messages and engage with AI Smart Response, Smart Compose, and auto-responses
Performance analysis across owned, earned and paid media, integrating data from multiple sources into a unified report and get on-demand or routine access
More granular business insights with custom metrics and out-of-the-box dashboards
AI-powered, critical insights across brand health, campaign performance, and competitor benchmarking
To amplify reach employees can share branded content, leveraging user-generated content and engaging influencers
Enterprise-grade granular & customizable compliance and approval workflows for unique business needs
Sprinklr provides social media management for brands. Sprinklr Social’s self-serve plan is a comprehensive social media management solution, with a simplifed interface, built-in listening, OpenAI’s ChatGPT integration and features for better planning, publishing, engagement, and analytics.
Larger, distributed teams with needs across insights, marketing and customer service can leverage Sprinklr Social’s Enterprise offering for advanced customization, wider channel coverage, global governance and in-depth analytics with custom metrics.
Sprinklr Social also comes pre-packaged with Sprinklr AI, for specific nuanced tasks such as sentiment & intent analysis, obtaining insights from large unstructured data and recommending relevant actions for managing customer experience.
Sprinklr Social Features
Listening/monitoring Features
- Supported: Boolean keyword searches
- Supported: Filtering out noise/spam
- Supported: Sentiment analysis
- Supported: Broad channel coverage
Publishing Features
- Supported: Content planning and scheduling
- Supported: Audience targeting
- Supported: Content optimization
- Supported: Workflow management
Engagement Features
- Supported: Automated routing and prioritization
- Supported: Customer interaction histories
- Supported: Bulk actions
Marketing Features
- Supported: Lead generation
- Supported: Content marketing
- Supported: Paid media management
- Supported: Campaigns and promotions
Channel coverage/integration Features
- Supported: Twitter
- Supported: Facebook
- Supported: LinkedIn
- Supported: Google+
- Supported: Instagram
- Supported: Pinterest
- Supported: YouTube
Reporting/analytics Features
- Supported: Campaign success analytics
- Supported: Real-time tracking
- Supported: Competitor analysis
Account management Features
- Supported: Role-based user permissions & privileges
- Supported: Mobile access
Additional Features
- Supported: Engagement Dashboards
- Supported: Display
- Supported: Advocacy
- Supported: Influencer
- Supported: Gallery
- Supported: UGC
- Supported: Ratings & Reviews
- Supported: AI Engageable / Non-Engageable
- Supported: Message Intent
- Supported: Smart Responses
- Supported: Conversational Bots
- Supported: Canned Responses
- Supported: Quick Publisher
- Supported: Link Shortener
- Supported: Asset Manager
- Supported: Editorial Calendar
- Supported: Distributed
- Supported: Approval Workflows
- Supported: Response Compliance
- Supported: Stop Publishing Rules
- Supported: 35+ social and messaging channels supported
- Supported: Distributed
- Supported: Rule Engine
- Supported: Display screen programming
- Supported: Website Social Gallery
- Supported: Ratings and Reviews
- Supported: Reporting - Value Realization
Sprinklr Social Video
Sprinklr Social - Engaging with people mentioning a brand.
Sprinklr Social Integrations
- Google Analytics
- Bitly
- Adobe Marketo Engage
- Microsoft Dynamics 365
- Adobe Analytics
- Acoustic Exchange, defunct
- Adjust by AppLovin
- Adobe Experience Manager
- AppsFlyer
- Aprimo
- Bazaarvoice
- Blink
- Discourse
- Domo
- Freshsales
- Getty Images Enterprise Solutions
- Looker Studio
- Haptik
- Kochava
- Mailchimp
- Medallia
- MediaValet
- Optimizely Content Marketing Platform
- SAP Service Cloud
- Shutterstock
- Slack
- Stripe Payments
- Treasure Data
- Trustpilot
- WordPress
- Netomi
- Giphy
- Mediaocean
- Salesforce Service Cloud
- Firebase
- Azure Bot Service (Microsoft Bot Framework)
- ServiceNow IT Service Management
- Tableau Desktop
- Zendesk Suite
- FormAssembly
- Google Marketing Platform
- Proofpoint Intelligent Compliance
- Lyearn
Sprinklr Social Competitors
Sprinklr Social Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Languages | 65 supported languages, including English, French, Italian, German, Russan, Spanish, Simple Chinese, Japanese, and Portugese |
Frequently Asked Questions
Sprinklr Social starts at $299.
Hootsuite, Salesforce Marketing Cloud Social Studio (retiring), and Sendible are common alternatives for Sprinklr Social.
Reviewers rate Twitter and YouTube highest, with a score of 9.1.
The most common users of Sprinklr Social are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(163)Attribute Ratings
- 7Likelihood to Renew
- 9.1Availability
- 8.2Performance
- 10Usability
- 9.9Support Rating
- 8.4Online Training
- 7In-Person Training
- 9Implementation Rating
- 8.2Product Scalability
- 10Listening & Monitoring
- 8.5Publishing & Engagement
- 9.6Social Data Collection
- 9.6Social Analytics & Insight
- 9.8Social Publishing
- 9.6Social Engagement
Reviews
(51-75 of 79)Companies can't remove reviews or game the system. Here's why
May 01, 2015
Superior to Most, if Not All
Score 9 out of 10
Vetted Review
Verified User
- Better customer service
- Better post targeting
- Better sentiment analysis
Score 8 out of 10
Vetted Review
Verified User
- Sprinklr has greatly improved our ability to deliver customer service in a much more efficient manner.
- Sprinklr has also allowed us to find champions of our brands and to cultivate those relationships.
April 17, 2015
The one stop social media shop
Score 9 out of 10
Vetted Review
Verified User
- Sprinklr saves time.
- Sprinklr provides in depth analytics that are vital for proving ROI in areas such as customer service, engagement, growth, and marketing/conversion.
- Sprinklr's workflow makes it simple for social and customer service teams to work seamlessly in the UI to manage customer inquiries and complaints and is able to track response times and volume.
February 27, 2015
Sprinklr - The Best Enterprise Social Platform
Score 10 out of 10
Vetted Review
Verified User
- Sprinklr has enabled us to run a strategic social media program that shares a mix of corporate content, lead gen content, and recruiting/employment brand content. It has also enabled us to implement monthly executive reports and listening reports to support corporate communications.
- Sprinklr's reporting capabilities enabled us to do a detailed ROI analysis and prove to the business of social media's contribution to sales/revenue.
February 25, 2015
Don't be afraid to take a run through the Sprinklr
Score 8 out of 10
Vetted Review
Verified User
- Reduced costs in content production, since Sprinklr enables to fluently share content across countries, languages and platforms.
- Drastically improved efficiency in customer service and SLA. We are currently able to respond to at least 50% of our inbound inquiries within 60 minutes.
- Custom insights has given us the ability to maximize engagement and traffic, and hence impact our bottom line of revenue.
January 29, 2015
Great Technology, Great People, Incredible Energy
Score 10 out of 10
Vetted Review
Verified User
- Correct product concerns earlier in cycle - drive down expensive repair costs
- Allows us to provide real time aid to customers in distressed situations
- Provides the ability to review what is being said for all areas of the business
- Greatly assists employees effectiveness
January 26, 2015
Social Media Software and People That Genuinely Connect For Good
Score 10 out of 10
Vetted Review
Verified User
- Increased Customer Retention: Sprinklr has allowed us to solve customer problems quickly and to identify site and product issues. This both creates a sense that we are listening and also allows us to provide value to our customers specific to their care-abouts. Increased retention translates to saved new customer acquisition costs.
- Increased Customer Advocacy: By identifying and engaging with influencers, our organization is able to amplify our message and turn customers into passionate advocates. Some of these may be heavily engaged customers with a smaller reach that we leverage or a top influencer that we discover and build a relationship with.
- Efficient Use of Limited Resources: Because of the rules, filters, and actions, much of the work is automated, freeing FTE resources to do more delicate, brain-required work. Exported reports, shared digital assets, shared calendars, and keyword-routed customer service, make for a much better use of employee time.
November 07, 2014
Stellar Social Media Content Manager
Score 10 out of 10
Vetted Review
Verified User
- Being able to schedule posts frees up my time to work on other objectives.
- The reports allows me to make quick changes to my content strategy if things are not working as well as I'd thought.
- The reports help you identify who your audience is, what time they consume your content. Many companies have followers that are not engaging so Sprinklr allows you keep a pulse on your page demographics.
October 27, 2014
Sprinklr Review
- Made it easy to build awareness for our business.
- Reporting to management on metrics.
- Helped determine overall social direction and planning.
October 21, 2014
In Sprinklr I trust
- Sprinklr allowed my team to be the fastest and most responsive brand on Facebook in their category. The industry that we happened to be in highly relied on word of mouth and recommendations for the sale of their product and therefore really valued the power of being a strong presence on social media.
Score 9 out of 10
Vetted Review
Verified User
- Ability to grow our social media presence on all of our corporate channels, including LinkedIn, Twitter, Facebook, and YouTube
- Save time in posting and monitoring our social channels
- Ability to monitor and connect with scientific audiences. My company was not a B2C brand, but many of our products are used in B2C products. Sprinklr makes it easy for us to connect with consumers and make science more social.
- Ability to quickly respond to negative feedback.
Score 10 out of 10
Vetted Review
Verified User
- Compared to competitors, you will get the most for your money from Sprinklr. While the tool is probably not best-in-class in any one area, it's broad set of capabilities from listening / monitoring to publishing and analytics all work very well.
- Adobe Social is similar in scope and may perform a little better overall, but the performance delta is absolutely not worth it for the dramatically higher price.
- which I've previously has experience with Spredfast and am somewhat familiar with Radian 6, Hootsuite and Adobe Social. Of those, either the capabilities were underwhelming compared to Sprinklr and those that were comparable came at a much steeper price.
October 01, 2014
A Necessary Evil
Score 4 out of 10
Vetted Review
Verified User
- It helps us report which shows clients the tangible impacts of our work.
- Increased employee efficiency--when it works.
- When it doesn't work or has glitches we are set back at least an hour, if not more.
September 08, 2014
Sprinklr
Score 8 out of 10
Vetted Review
Verified User
- Customer Support
- Listening insights
February 20, 2014
Add a dash of Sprinklr to life!
Score 8 out of 10
Vetted Review
Verified User
- Increased efficiency
- Faster ORM, leading to better customer service
November 12, 2013
User friendly + Organized
Score 9 out of 10
Vetted Review
Verified User
- Positive: Sprinklr is easy to work with and flexible.
- Customizable content for the brand.
November 05, 2013
Sprinklr, a great partner to any social media team
Score 8 out of 10
Vetted Review
Verified User
- Better automation of social media activities
- Definite increase in efficiency.
- Great tool for collaboration between social media teams and managers
- Increased the number of metrics used for reporting, and thus better ability to measure impact of our efforts
Score 8 out of 10
Vetted Review
Verified User
- As I previously stated, our main use with Sprinklr was customer complaints and issues. Depending on the customer, the issues were handled as quickly as they were willing to respond. This allowed us to address more issues in a proficient manner. I feel this had a positive effect on the brand's overall reputation due to its visible willingness to tend to our customers' concerns.
- The increased efficiency in solving customer issues allowed us to focus on other aspects of our social strategy.
October 29, 2013
I miss Sprinklr v2
Score 8 out of 10
Vetted Review
Verified User
- Increased employee efficiency
October 29, 2013
From small pond to big pond
Score 8 out of 10
Vetted Review
Verified User
- After 18 months with the platform, our social media and marketing teams are finally getting in the groove with Sprinklr. We are finally understanding how to take advantage of the more advanced features that our former social media management service didn't offer.
- Instead of our time being consumed by just a few platforms, we've been able to build a bigger presence on more platforms with the same number of staff.
- We can measure the success (or failure) of our content like never before. We adjust our social media strategy accordingly. It guides our decisions about what to post when and where.
October 25, 2013
Sprinklr or Radian6? Decisions Decisions....
Score 9 out of 10
Vetted Review
Verified User
- Efficiency. Its a one stop shop for all major social media platforms. By using this one platform, I can easily manage and convert messages from Twitter into a Facebook post, into a blog post. Saves time and hassle switching from windows and programs.
- Customer Service. Once again, I can maintain and manage client/customer relations when it really matters. I get feedback and replies that I can send off to the intended clients, or create an automatic reply.
October 23, 2013
Sprinklr is good for smaller companies
Score 5 out of 10
Vetted Review
Verified User
- Much better reporting for clients.
August 30, 2013
Sprinklr for Enterprise Social Media Management
Score 9 out of 10
Vetted Review
Verified User
- The ability to have all our teams on one tool allows us to leverage economies of scale and simplify metrics & reporting.
July 29, 2013
Easy to use and nice reporting features
Score 9 out of 10
Vetted Review
Verified User
- Engagement rate: The most important metric by far is how engaged people are with the content that we post to various social channels. This means how often Facebook fans are clicking on posted content, and the numbers of Twitter shares, click-throughs and total reach. Understanding these metrics enables us to fine tune our content so that it has maximum impact.
Score 9 out of 10
Vetted Review
Verified User
- We are already seeing a shift in customers seeking service on our social channels and we have successfully integrating customer service into our social channel offerings by using Sprinklr.
- We are seeing a higher level of engagement with our followers and customers.
- Our response time has increased significantly.